B7 Mac Freezing on Biblical Places

Joshua 1, ESV, Lebanon

Right Click ... Places ... Biblical places

Biblical Places Appears

The ribbon with the dictionaries appears, then B7 stops a short time afterwards. The circular activity indicator stops as well.

Killing the process in Activity Monitor does not work (it goes from AM and the system 'Force quit' list but stays on my screen) but, the next time I went straight to the system menu 'force quit' and it did die immediately.

BTW. It seems a long time since I had to attach the logs ... the hardest part was remembering how ... I could not see the pinned instructions in the forum.

[Edit: wrong about the force quit ... nothing but a restart would kill it!]

Archive.zip

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Keep Smiling 4 Jesus :)

BTW. It seems a long time since I had to attach the logs ... the hardest part was remembering how ... I could not see the pinned instructions in the forum.

Wiki page http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac has forum links (could bookmark in browser)

Keep Smiling [:)]

Glenn Gervais

I have not been able to reproduce this, I see the crash in your logs, but don't know how you got to this state.

Can you add any more details about what you had open before navigating to Biblical Places from the ESV?

Was Biblical Places already opened when you used the context menu to goto Biblical Places (Lebanon)?

Was there anything in your find filter for Biblical Places?

Can you reproduce this everytime, or was it a one time crash/hang?

The crash appears to be when we are updating hotspots for the different cities on the map.

Thanks

Glenn

Martin Folley

The crash has happened four straight times.

I have a 'devotional' layout which, at the moment has the ESV in a panel, with things, places and people all open behind. I have a screen shot below of the crashed state, where Places has come to the fore, the dictionary references have been sorted, but the previous graphic ("Life of joseph) is still present. This screen shot is the crashed state.

I can load this layout and then trigger the crash directly from 'Lebanon'

Martin Folley

I tried 'Euphrates' in the same verse and it crashed again (logs attached)

3806.Archive.zip

Martin Folley

Just playing here ... seeing if I can add any more information that might help ...

I have tried typing directly into places rather than using the menus but the effect is the same.

I am wondering about the existing graphic, "Life of Joseph".

If I type Jerusalem then the dictionary entries and graphic thumbnails all appear as normal but since Jerusalem is part of the "life of Joseph" graphic then I would presume that it remains current. Selecting another thumbnail from the Jerusalem selection causes an immediate crash, ie trying to move away from "Life of joseph" seems to be an issue, not moving to another topic.

I can type another area and, so long as there is reason for the graphic to stay the same, all is fine. I can choose any region on the "Life of Joseph" map (Shechem, Jerusalem, Rameses, Memphis etc.) and the details change but the graphic remains the same since it can be reselected ... no crash. As soon as the graphic tries to change to another map then crash.

E.g.

Type Memphis the graphic stays as the "Life of Joseph" infographic.
Choosing one of the Photo Thumbnails then I see the photo.
Returning to the "Life of Joseph" Graphic and then moving to a map thumbnail ... crash.

Type Memphis the graphic stays as the "Life of Joseph" infographic.
Choosing one of the Photo Thumbnails then I see the photo.
Without returning to the "Life of Joseph" Graphic and but moving moving to a map thumbnail ... crash.

OK. I am not sure what that shows!

The new information is that I can go to a photo without crashing but not to a map.

Logs Posted

Suggestions accepted!

3515.Archive.zip