Interlinears not working

Page 1 of 3 (48 items) 1 2 3 Next >
This post has 47 Replies | 2 Followers

Posts 113
bryan jay | Forum Activity | Posted: Mon, Dec 13 2010 8:33 AM

I have written on the forums before about problems with my interlinears not working.  I was told to download all the updates available and they should work.  I have been living overseas, so haven't been able to do that, but when I returned to the U.S. last week, I downloaded over 6.4 GB of updates and yet the interlinears still do not work.  when I hit the interlinear button, the line at the bottom of that panel gets a little thicker, but nothing pops up.

I'm also concerned that if the "update resources" did not solve my interlinear problem, there may be other resources that aren't correctly updated.  So two questions...

1) How can I get my interlinears working

2) How can I make sure all my resources are truly installed and up-to-date.

Thanks.  I'm attaching my logs.

12607.Archive.zip

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 10822
Forum MVP
Jack Caviness | Forum Activity | Replied: Mon, Dec 13 2010 5:41 PM

bryan jay:
when I hit the interlinear button, the line at the bottom of that panel gets a little thicker, but nothing pops up.

Which translation are you using? OT or NT?

Posts 113
bryan jay | Forum Activity | Replied: Tue, Dec 14 2010 11:31 AM

I've tried both ESV and NASB95 in both OT and NT.  They all do the same thing.

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Dec 14 2010 3:26 PM

Bryan,

Both of your problem seem to stem from the fact that your indexer is failing while indexing and downloading.

A few questions:

1) Did you have Libronix for Mac 1.2.2 installed?

2) Did you have any old Logos resources (*.LSF files) from previous Logos installs?

 

Also, can you exit Logos 4 and copy and paste the following line into Terminal, then paste the Indexer.log here after the Indexer finishes running?

cd /Applications/Logos\ Bible\ Software\ 4.app/Contents/MacOS/Logos4Indexer.app/Contents/MacOS/ && ./Logos4Indexer

 

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Tue, Dec 14 2010 4:05 PM

Tom Philpot:
1) Did you have Libronix for Mac 1.2.2 installed?

Yes, I still have it installed, but I never use it.

Tom Philpot:
2) Did you have any old Logos resources (*.LSF files) from previous Logos installs?

Not sure, how would I look to see if I have any of these?

Tom Philpot:
paste the Indexer.log here after the Indexer finishes running?

When I ran the indexer, the icon in the task bar said "Logos Bible software is preparing your library, stage 1 of 3"  The icon stays up for only about 5 seconds, and then disappears.

1665.Indexer.log

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Dec 14 2010 4:50 PM

bryan jay:
Not sure, how would I look to see if I have any of these?

If you have a com.libronix.LibronixDLS.plist file in /Library/Preferences, you could post that and it would probably give me a good idea if you do or not.

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Tue, Dec 14 2010 5:10 PM

Here it is.  Do I need to uninstall Libronix at some point?

8561.com.libronix.LibronixDLS.plist.zip

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Dec 14 2010 5:34 PM

Bryan,

Can you save the following file 3225.EnableDebugLogging.sh.gz to your desktop, rename it to EnableDebugLogging.sh.gz, and open Terminal and do the following:

  1. cd ~/Desktop
  2. gunzip EnableDebugLogging.sh.gz
  3. sh ./EnableDebugLogging.sh
  4. If this is successful, you should see
    Default logging level changed to Debug in /Applications/Logos Bible Software 4.app/Contents/MacOS/Bootstrap.exe.config
    Default logging level changed to Debug in /Applications/Logos Bible Software 4.app/Contents/MacOS/Logos4Indexer.app/Contents/MacOS/Bootstrap.exe.config
  5. Then run
    cd /Applications/Logos\ Bible\ Software\ 4.app/Contents/MacOS/Logos4Indexer.app/Contents/MacOS/ && ./Logos4Indexer
  6. Finally, reupload your Indexer.log

This should let me know what resource your indexer is failing on.

 

Mobile Development Team Lead

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Dec 14 2010 5:40 PM

bryan jay:

Here it is.  Do I need to uninstall Libronix at some point?

8561.com.libronix.LibronixDLS.plist.zip

Thanks, unfortunately, that didn't give me any clues. The only thing that Logos 4 uses is the ResourceDiscovery paths from Libronix 1.2.2 which are saved in preferences. Logos 4 Mac attempts to discover any Logos 3/Libronix 1.2 resources to add them to your Logos 4 library. Certain resources give the indexer trouble and apparently some of your resources are causing the Logos 4 indexer to crash.

Renaming com.libronix.LibronixDLS.plist temporarily might also get you further. Before you do that, if you could run the debugging script I posted above, that would allow us to see what resource file is causing the indexer to crash.

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Tue, Dec 14 2010 5:48 PM

Tom Philpot:
Finally, reupload your Indexer.log

Followed all 6 steps and here is the file...

8270.Indexer.log

Thanks so much, for helping me with this, Tom.  I really appreciate it.

Bryan

 

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Dec 14 2010 7:27 PM

Try deleting this file and rerunning the indexer from terminal again

/Users/braziljoyces/Library/Application Support/Logos4/Data/0zcd9pl3.bgt/ResourceManager/Downloaded/LLS:13.0.16/PDBIBSTU.logos4 

If it still doesn't complete, post your indexer log again.

I'll have to look into what's "special" about this file in the morning.

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Wed, Dec 15 2010 5:06 AM

Tom Philpot:
Try deleting this file and rerunning the indexer from terminal

After deleting the file, I ran indexer again and it behaved in the same manner.  The icon was in the task bar for 5 to 10 seconds, then disappeared.  I then copied the indexer.log which I'll attach here.

0830.Indexer.log

Bryan

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Dec 15 2010 11:17 AM

Here's the problem file this time:

/Users/braziljoyces/Library/Application Support/Logos4/Data/0zcd9pl3.bgt/ResourceManager/Downloaded/LLS:29.45.10/NAC22.logos4 

Would you mind gzipping and sending us your copy of NAC22.logos4? We're wondering if it could possibly be a corrupted file.

The copy on my machine is 1523737 bytes uncompressed

ws1048-snow:Resources tom.philpot$ md5 NAC22.logos4 

MD5 (NAC22.logos4) = 75018804bebe709926ff5d94db9129b4

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Wed, Dec 15 2010 2:08 PM

OK, I removed the LLS:29.45.10 folder with the enclosed file.  Then I ran the indexer from terminal as you instructed before and it is still quitting after a few seconds.  Terminal then says, "abort trap".  

So the problem appears to still be unsolved.

Here is the file you asked for.

2818.NAC22.logos4.zip

Thanks, Tom.

Bryan

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Dec 15 2010 2:28 PM

Your file seems to be different than mine. Based on the file size, it seems corrupt.

If you'll keep uploading your Indexer.log, I can keep diagnosing which files may be corrupt.

At some point in the release process, we added a check to make sure that the downloaded resources were exactly the size they should be. You might have downloaded your books before we added that check, so you could have several files which are corrupt.

 

Mobile Development Team Lead

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Dec 15 2010 3:46 PM

I've reproduced your crash with the corrupted file. So it does appear that the download didn't complete successfully and that's the cause of the problem for NAC22.logos4

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Wed, Dec 15 2010 6:14 PM

Tom Philpot:
You might have downloaded your books before we added that check, so you could have several files which are corrupt.

Tom, I was using the alpha version while still overseas and had the internet accessibility options and automatic update functions turned off due to my expensive internet access.  I didn't update every new version, but only about one per month.  I did it manually.

Since arriving back in the U.S. two weeks ago I have turned internet back on, updated the program file, (I'm using 4.0b SR-1 (4.10.4.8093)), and tried to run the "update resources" command (see my other post for all the details of that process).  

What do you think of this solution?  Since we have no way of knowing how many files are corrupt, is there some way of deleting all of my resources except my user-created ones (I have lots of notes already, and several resources with highlighting and markup).  And then I would download everything from scratch (almost).  

If I understand the way L4 works, then all of my purchased resources should be downloaded automatically, correct???

 

Theological Reflection with Practical Application

SubmittedToTheWord.com

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Dec 15 2010 7:10 PM

You could simply remove this folder: /Users/braziljoyces/Library/Application Support/Logos4/Data/0zcd9pl3.bgt/ and it should redownload all your resources again.

Mobile Development Team Lead

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Dec 15 2010 7:13 PM

bryan jay:
What do you think of this solution?  Since we have no way of knowing how many files are corrupt, is there some way of deleting all of my resources except my user-created ones (I have lots of notes already, and several resources with highlighting and markup).  And then I would download everything from scratch (almost).  

That's a good solution if you've got the time and bandwidth is cheap. Probably shorter in the long run than constantly having to wait for me to reply, although I'm happy to do it.

As I said above you can delete this folder: /Users/braziljoyces/Library/Application Support/Logos4/Data/0zcd9pl3.bgt/ and all your resources should redownload.

Mobile Development Team Lead

Posts 113
bryan jay | Forum Activity | Replied: Wed, Dec 15 2010 7:23 PM

Tom,

Before I go this route, just some questions...

1) that folder says that it is 7.68 GB, so does that mean the download will only be that many GB as well?  Or should I expect much larger?

2) Will I lose any data that I have added to these resources?  such as highlighting, etc.?

3) Are my notes and customizations preserved?

4) I still have lots of CDs and DVDs from when I bought my initial Logos package (which was Libronix).  Are these obsolete now that the updating of the resources is done through the internet?  That is, can I be assured that if I run "update resources" and the command executes properly, I am assured of having everything that I purchased loaded into L4?

5) Can I delete libronix?

Bryan

Theological Reflection with Practical Application

SubmittedToTheWord.com

Page 1 of 3 (48 items) 1 2 3 Next > | RSS