Suggestion: Help file change and feature change for command line feature SCAN (and others)

Please add a note to the help file that the scan "path" command does not execute until you restart the application. This should be in the help and is not.

If possible, please add a note that pops up after you run scan "path" that tells you the command will not run until after the application is restarted.

I have used the command before, but always forget to restart, and when you are helping a new user over the phone it is very easy to forget to tell them to restart the application.

In general, Logos 4 needs to give the user more (actually any) feedback on when a command is entered that it was entered correctly.

The user I was helping was amazed at how the program gave no feedback that he could see on whether or not the program had accepted the command.

Regards,

Clinton

PS Duplicate of thread in logos 4 forum at suggestion of one of the MVP's

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Graham Criddle

Please add a note to the help file that the scan "path" command does not execute until you restart the application. This should be in the help and is not.

Hi Clinton

This is in the help file (Windows versions 4.2a RC1) as below:

Graham

Clinton Thomas

https://community.logos.com/discussion/comment/225999#Comment_225999

Hi Graham,

I totally missed the fact that there was help below the list of commands. Thanks for pointing it out.

However, to me, the current use of help is lacking. I typed "Scan" into the help search and the two references came up. The first had the command I was looking for and when I click on it, the "next" chevron becomes greyed out.

To actually find the help that helped, I had to :

Click on help
Type the search term into the window
Click on result you think may help
Notice that the "next" chevron is greyed out.
Type CTL-F to open a sub search
Re-Type command into the new sub-search window to find more results
Use the sub-search chevron to move through the help file and find the actual help.

Steps 4, 5 and 6 were not obvious to me and since there was a result visible on the screen and since the "next" chevron was greyed out, I assumed that was it for the help. Perhaps I am missing something else in my use of the help system. Please correct me if I am wrong

So my suggestion for point one becomes these two:

1) When search for help, do not make the user use two different search methods to search through through the help file for terms.

2) The list of available commands should become hyperlinks so that if you click on one of the commands, you go to the example for that specific command.

Regards,

Clinton

Graham Criddle

https://community.logos.com/discussion/comment/226017#Comment_226017

Hi Clinton

I don't see the same behaviour as you describe

Click on help
Type the search term into the window

After these steps I have:

The top one is relevant to what I am looking for - it shows references to scanning drives

Click on result you think may help

When I do this I get to the "Command Box" entry:

which I scrolled down to get the information I needed.

Notice that the "next" chevron is greyed out.
Type CTL-F to open a sub search
Re-Type command into the new sub-search window to find more results
Use the sub-search chevron to move through the help file and find the actual help.

I didn't see any of this - where do they occur?

I'm not arguing that the help system is great - I rarely use it but do use information on the Wiki. http://wiki.logos.com/Logos_4_Commands provides more useful information in this context but that's a different debate!

Graham

Mark Barnes

https://community.logos.com/discussion/comment/226017#Comment_226017

The first had the command I was looking for and when I click on it, the "next" chevron becomes greyed out.

What you are calling the "next" chevron is actually a forward arrow. The two arrows are used to go back and forward in your history, and previous and next in your search results (if those arrows existed in help, then they'd be up and down arrows).

But I agree with your two suggestions (and would like to add a third). The problems, as I see them, are:

As you said, The 'available commands' are not hyperlinked to the 'examples', where they should be.
There are no up and down arrows to go to the different search results. (This would eliminate the need for CTRL+F)
Search results are not highlighted.

Clinton Thomas

https://community.logos.com/discussion/comment/226226#Comment_226226

What you are calling the "next" chevron is actually a forward arrow.

Thanks for clarifying that.

I did the post from memory and when I noticed the mistake, it was too late to edit the post.

Clinton Thomas

https://community.logos.com/discussion/comment/226198#Comment_226198

Hi Graham,

You wrote:

which I scrolled down to get the information I needed.

For me this is the problem. On my monitor I see more information, including scan path right at the bottom. See below

Note that:

Nothing is hyperlinked;
(Not shown but) The forward arrow is greyed out.
There is no indication that a restart is needed
There is no indication that there is more information following. In fact the additional information that is included with the two scan commands hints that this is the limit of the help.

So as a result, I never bothered to scroll further.

My point is that as a user, when I do a search, It should allow me, with one dialogue box the ability to find all the occurances of the term in the results window.

There should be visible queues that there is more information. The help search only shows the topics, then greys out the next arrow. The control-F method must be used to scroll inside the help file to see if there is more information.

Regards,

Clinton

Graham Criddle

https://community.logos.com/discussion/comment/226383#Comment_226383

Hi Clinton

Thanks for the clarification

Graham