Problem with installing updates

Susan Murphy
Susan Murphy Member Posts: 12 ✭✭
edited November 2024 in English Forum

I've been notified that I have a new update of the Beta software to install.  

it asks for my password.  
So I enter my user name and my computer password.  
It doesn't take that. 
Then I enter my user name and Logos password.  
It doesn't take that.  
Then I go back and enter my username and computer password.

This is the message I get then:

"An error occurred while installing the update.  Please try again later."

This has happened several times.

What is going on?

Susan Murphy

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,461

    Hi Susan

    A screen shot of the box asking your details would help narrow down the options.

    But in the end it might come down to a call to customer services. To do this cheaply make use of Skype.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,165

    Susan W. Murphy said:

    "An error occurred while installing the update.  Please try again later."

    Please try Update Error steps after restarting Mac (on Mac Troubleshooting page)

    If error repeats, please post logs using How to Report Bugs in Logos 4 Mac steps OR contact Logos

    Observation: last Logos 4 Mac Beta was released 22 Feb 2011 while last Stable version was released 8 Mar 2011 (anticipating new Beta soon).

    Keep Smiling [:)]

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