Indexer CRASH after most recent resource update
Comments
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Bradley Grainger said:
Yes; we plan to release a program update soon to 1) fix the bug that causes the crash, and 2) detect indexes that could cause problems in the future and rebuild them automatically.
[Y]
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Bradley Grainger said:
Hi Tom,
I'm not sure what's causing this crash, but it's related to the library index (and may be unrelated to the HCSB update). Unfortunately, I don't have a quick workaround, but you should be able to avoid the problem by rebuilding your index.
I removed the HCSB resource before doing this, and apparently all is going fine. I have done a few things with passage guides, and no problems. Thanks for your help.
1 Cor 2:2
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mine did not crash... (yet) and I see I didnt download HCSB... maybe it got pulled for the the timebeing
Never Deprive Anyone of Hope.. It Might Be ALL They Have
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DominicM said:
mine did not crash... (yet) and I see I didnt download HCSB... maybe it got pulled for the the timebeing
Mine downloaded Friday, crashed while indexing, but just performed the "rebuild library index" for the last hour or so, and all is fine. So whatever it was that was causing the trouble, the rebuild index command will set things right. So if you download now, you probably shouldn't have an issue.
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DominicM said:
I see I didnt download HCSB... maybe it got pulled for the the timebeing
The new version was removed from the server Friday afternoon.
Dave
===Windows 11 & Android 13
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For Clarification:
I deleted the HCSB file from my resource folder (with the latest update)
After many "update resources" I have no access to the HCSB Bible
I presume it has been pulled from the servers and will be fixed and placed back on for us to download in the future?
If this is not right is there a way to access the HCSB Bible at the moment?
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Paul Newsome said:
I deleted the HCSB file from my resource folder (with the latest update)
After many "update resources" I have no access to the HCSB Bible
I presume it has been pulled from the servers and will be fixed and placed back on for us to download in the future?
If this is not right is there a way to access the HCSB Bible at the moment?
The old HCSB file is still published on our server; I'm not sure why "update resources" isn't pulling it down for you. (If you have logs, they might shed some light on the problem.)
I checked the files that are published for your account, and it's showing that your system should be instructed to download http://resources.assets.logos.com/lls_1.0.351/2010-12-06T22_09_20Z/HCSB.logos4 when you run "update resources". Since that's not working, you can download the file manually, place it in a temporary folder and then run "scan C:\Path\To\HcsbFolder" to import it.
The HCSB was updated (I'm not certain what the revisions were), and we plan to publish the update once we've fixed Logos 4 so it can handle it appropriately. So if you do nothing, your system should download it automatically when it's published (which should be some time later this week).
P.S. Just to make sure: if you've hidden the HCSB (in Tools > Program Settings > Hidden Resources), "update resources" will not download and install it.
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Bradley! Thanks so much!
I downlaoded the linked file, placed it in my resource folder, scanned the folder, closed the program, reopened it, and its back!
Also, thank you for such a quick solution!!
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Bradley Grainger said:
The HCSB was updated (I'm not certain what the revisions were), and we plan to publish the update once we've fixed Logos 4 so it can handle it appropriately.
Bradley, I appreciate the honesty but it implies that resources are not tested in Logos 4 after being built!
Dave
===Windows 11 & Android 13
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Dave Hooton said:
Bradley, I appreciate the honesty but it implies that resources are not tested in Logos 4 after being built!
The updated HCSB exposed a previously-unknown bug in Logos 4, in which the indexer could crash when merging indexes if one of the resources being merged had between 65,537 and 65,567 (inclusive) occurrences of any single term. (The HCSB has 65,560 hits for "the", which triggered the bug; this is the first resource in our 12,000+ book library to expose this problem.) Our resources are typically tested in a "clean" scenario, which prevented this problem being discovered. As a result of the crash, we've created additional automated verifications to ensure this doesn't happen in the future.
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Hi Bradley
Thanks for the details - integer-overflow issues can be a pain (assuming this to be what happened here)
Graham
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Just got off the phone with technical support. Their suggested method of repair is to HIDE the Holman Christian Standard Bible and then issue the command REBUILD BIBLE INDEX.
A replacement file is imminent - originally scheduled for yesterday - and will be available when SR-4 is released for LOGOS. Once we have SR-4, we can UNHIDE the Holman Christian Standard Bible.
I scanned the forums for this solution, but did not see it posted. Hopefully, it will not be needed for much longer.
Blessings,
FloydPastor-Patrick.blogspot.com
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I have the same problem of indexer crash.
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: logos4indexer.exe
Problem Signature 02: 4.21.5.932
Problem Signature 03: 4d891636
Problem Signature 04: Libronix.Utility
Problem Signature 05: 4.21.5.932
Problem Signature 06: 4d89159c
Problem Signature 07: 10f5
Problem Signature 08: 8
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 7177
But where can I find the HSCB.logos4 resource file? I do not find it under Program files or anywhere, actually I cannot see any LOGOS 4 program files anywhere?
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Prof HJB Combrink said:
But where can I find the HSCB.logos4 resource file? I do not find it under Program files or anywhere, actually I cannot see any LOGOS 4 program files anywhere?
Please note that you can also (temporarily) hide the HCSB by dragging it from your Library to the Hidden Resources section of your Tools/Program Settings panel (all the way to the bottom of that panel).
For Windows 7 the resource director is found here:
C:\Users\[name]\AppData\Local\Logos4\Data\[random characters]\ResourceManager\Resources
For Vista it will be very similar. For XP, it will be pretty close, but you should still be able to figure it out.
The AppData folder is hidden. You will have to enable viewing hidden files, folders in your Windows Explorer to see it.Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Bradley Grainger said:
he HCSB has 65,560 hits for "the", which triggered the bug; this is the first resource in our 12,000+ book library to expose this problem.)
The old one has 63658 hits! Wonder where the extras went in the new version!?
Bradley Grainger said:As a result of the crash, we've created additional automated verifications to ensure this doesn't happen in the future.
That's a good move.
Dave
===Windows 11 & Android 13
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Todd Phillips said:
Indexer crashes when trying to merge indexes after the most recent resource update.
Logos 4.2a SR-4 has been published (to the stable channel) to solve this problem.
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I had the initial problem and removed the HCSB resource to stop Logos from crashing. Like some others have encountered, Logos is not automatically downloading the HCSB file after the fix. Attached are my log files so maybe someone can figure it out.
Thanks,
Brent (running Logos 4.2a SR4 on PC)
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Brent Gay said:
I had the initial problem and removed the HCSB resource to stop Logos from crashing. Like some others have encountered, Logos is not automatically downloading the HCSB file after the fix. Attached are my log files so maybe someone can figure it out.
Thanks for the logs. I can see that they contain "Resource 'LLS:1.0.351' is out of date." (good) but then "No updates are available." (bad).
While we look into this, you can download and scan http://resources.assets.logos.com/lls_1.0.351/2010-12-06T22_09_20Z/HCSB.logos4 to get the resource back.
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Bradley Grainger said:
Thanks for the logs. I can see that they contain "Resource 'LLS:1.0.351' is out of date." (good) but then "No updates are available." (bad).
While we look into this, you can download and scan http://resources.assets.logos.com/lls_1.0.351/2010-12-06T22_09_20Z/HCSB.logos4 to get the resource back.
Apparently I'm having the same problem. I also deleted the HCSB in order to get Logos to run. I have downloaded the update but I can't find the Holman Christian Standard Bible in my library and I should have it. I downloaded the .logos4 resource listed above and copied it into my resource folder. Then I restarted Logos but still can't find the HCSB. Is there a step I'm missing?
Pastor, rural Baptist church
Notebook: Dell Precision 4400; Core 2 Duo, 2.5gh; 8Gb RAM; NVIDIA FX 770M w/ 512Mb; Win7 Pro 64-bit; Novabench 510; WEI 5.9
Netbook: MSI Wind 12: Novabench 198; WEI 3.1
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Steve,
Placing the file in the resource folder is not enough for the Logos to "see" it. Put the file in a temp folder somewhere, then run "scan C:\Path\To\HcsbFolder" from the Logos command bar to import it.
Hope that helps,
Brent
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Steve Johnson said:
I downloaded the .logos4 resource listed above and copied it into my resource folder. Then I restarted Logos but still can't find the HCSB. Is there a step I'm missing?
Instead of copying it into the resources folder, copy it into a temporary folder (e.g., C:\Temp), then enter
scan C:\Temp
into the command box at the top of the program to scan that folder and import the resources in it. Does doing that cause the program to find the resource. (Also, please check that it's not hidden in Tools > Program Settings > Hidden Resources.)
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That got it. Thanks, Brent and Bradley.
Pastor, rural Baptist church
Notebook: Dell Precision 4400; Core 2 Duo, 2.5gh; 8Gb RAM; NVIDIA FX 770M w/ 512Mb; Win7 Pro 64-bit; Novabench 510; WEI 5.9
Netbook: MSI Wind 12: Novabench 198; WEI 3.1
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Dave Hooton said:
The old one has 63658 hits! Wonder where the extras went in the new version!?
Hits in the "General Note" field increased from 5,162 to 7,610. This could be from new notes being added, or, since the text of the note is indexed everywhere the note popup occurs, a slight rewording in the notes could result in a large increase in search hits throughout the Bible.
If you're really interested in finding out, you could print/export the "HCSB Bullet Notes™" section (after Revelation) from the old HCSB, then compare it to the new one when it's released.
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Bradley Grainger said:
Hits in the "General Note" field increased from 5,162 to 7,610. This could be from new notes being added, or, since the text of the note is indexed everywhere the note popup occurs, a slight rewording in the notes could result in a large increase in search hits throughout the Bible.
Interesting:
General note 7610 - 5162 = 2448
All Text 65560 - 63658 = 1902
I would expect the two to be the same ...it implies a decrease in footnotes that are not Bullets!
Confusing definitions
footnote - text that appears in a footnote
generalnote - the text of the pop-up indicator for a note and the text of the note itself
footnote:the has 7400 results and includes generalnote:the as can be seen from footnote:the ANDEQUALS generalnote:the (5162).
footnote:the NOTEQUALS generalnote:the (2238) gives results for conventional footnotes (not Bullets) ie. ab c
Unashamed Plug: we still need those field names in the resource.
Dave
===Windows 11 & Android 13
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All my resources "appear" to be president. Honestly I don't feel like checking 1,010 different resources one at a time just to be sure. The problem is that whenever I run a basic search, I still get the yellow ribbon saying that my search results would be inaccurate while the program is indexing. The problem is that the program has been indexing since April 12. Is there a way to to undo an update And go back to a previous version? It was working just fine before they "fixed" something. [:O] Oy, I tell ya.
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I am a HUGE fan of Logos 4, but this last particular update and indexing has been an ajor-may ain-Pay in-yay e-thay utt-bay ..... OY
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R. Michel Lankford said:
Honestly I don't feel like checking 1,010 different resources one at a time just to be sure.
The problem is with the HCSB (Holman Christian Standard Bible). Move that resource to the Hidden resources section, at the bottom of your Settings panel (Tools>Settings). Just drag it from your Library and drop it in that section.
Then restart Logos4. Indexing should resume and finish properly.
If that doesn't work enable diagnostic logging (be sure to carefully follow all the directions), and post all the logs. You may want to start a new thread, instead of burying the issue here, since if it's not the HCSB, it's not the issue this thread is about. Below are the instructions for doing that:
Enable logging by following all the instructions in the link below. Run Logos and let the indexer run until it crashes. Do not restart Logos before posting all logs here for review (see link below for how to upload logs).
Here are the URLs:
http://wiki.logos.com/Diagnostic_Logging
http://wiki.logos.com/Uploading_LogsHelp links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Bradley Grainger said:
Thanks for the logs. I can see that they contain "Resource 'LLS:1.0.351' is out of date." (good) but then "No updates are available." (bad).
I think we have identified and fixed this problem internally; 4.3 Beta 4 should contain a fix for this issue.
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Bradley Grainger said:
I think we have identified and fixed this problem internally; 4.3 Beta 4 should contain a fix for this issue.
You forgot to say....
"....4.3 Beta 4 WHICH WILL BE RELEASED TODAY....should contain a fix for this issue...."
[:D]
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Robert Pavich said:
You forgot to say....
"....4.3 Beta 4 WHICH WILL BE RELEASED TODAY....should contain a fix for this issue...."
4.3 Beta 4 should be released in two weeks, actually. [;)]
(And, no, that wasn't a typo in my original post.)
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Bradley Grainger said:
4.3 Beta 4 should be released in two weeks, actually.
(And, no, that wasn't a typo in my original post.)
You are lucky i can't find my Bradley Grainger voodoo doll!!
Being serious....I really appreciate your effort (and all the devs....) thank you very much....
bob
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Beta Three on the other hand... well, we'll see what we can do. [:)]
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as I'm on 4.3b2 that must mean that b3 is ready to roll already.Bradley Grainger said:I think we have identified and fixed this problem internally; 4.3 Beta 4 should contain a fix for this issue.
Sarcasm is my love language. Obviously I love you. 0 -
Bradley Grainger said:
Beta Three on the other hand... well, we'll see what we can do.
Ahh..that went over my head...you ARE a slippery character....
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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