Indexer CRASH after most recent resource update
Comments
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Lonnie said:
Well, I'm sorry, but I'm not familiar with a "crash log." I didn't get any kind of error message, just a crash or a stoppage in indexing.
Lonnie
Please enable logging by following all the instructions in the link below. Run Logos and let the indexer run until it crashes. Do not restart Logos before posting all logs here for review (see link below for how to upload logs).
Here are the URLs:
http://wiki.logos.com/Diagnostic_Logging
http://wiki.logos.com/Uploading_LogsHelp links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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OK gang here's my latest strategy. I went back to the last update in Time Machine before the Friday oops one. Dragged that folder from the library to my Desktop. Yanked the one out of my current library folder and deleted it and replaced it with the older one. Turned off the automatic update and restarted it. I'm reindexing it now since I don't keep the index folder contents. The library shows HCSB, so I think that will be enough until the smoke clears.
Simple kluge.
Dev folks: If you have a problematic update, why not just yank it off the update server until you get the problems sorted out. It just messes up a lot more customers' setups when it's left out to spread to more people.
Hopefully they will get this sorted out by Monday .
The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter
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Michael Ballai said:
Dev folks: If you have a problematic update, why not just yank it off the update server until you get the problems sorted out. It just messes up a lot more customers' setups when it's left out to spread to more people.
The update was already pulled around 3pm yesterday. (I may have forgotten to announce that at the time; sorry for the confusion.)
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This is the first time I've had consistent crashes in Logos 4. It looks as though I can open resources from the library, but if I put a reference into the passage box on the home page it starts to open the resources for passage study then crashes. I've followed the instructions in these postings, but no help.
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David Housholder said:
This is the first time I've had consistent crashes in Logos 4. It looks as though I can open resources from the library, but if I put a reference into the passage box on the home page it starts to open the resources for passage study then crashes. I've followed the instructions in these postings, but no help.
Look at the instructions in my post above, and generate some logs and post them here. Be sure to follow all the directions carefully, post all the logs after the crash and before restarting Logos after the crash (the logs are overwritten each time Logos starts). By posting the logs we may be able to tell what's going on and suggest a potential fix, or it could expose something that the dev's need to see to create an update/fix for the issue.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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So maybe I should just PASS on the update until, say, Monday evening?
Pastor, rural Baptist church
Notebook: Dell Precision 4400; Core 2 Duo, 2.5gh; 8Gb RAM; NVIDIA FX 770M w/ 512Mb; Win7 Pro 64-bit; Novabench 510; WEI 5.9
Netbook: MSI Wind 12: Novabench 198; WEI 3.1
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Steve Johnson said:
So maybe I should just PASS on the update until, say, Monday evening?
That's what I'm doing even though the suspect HCSB file has been pulled from the server. I'm away from home and can't afford the time or effort to fix a broken application (took time to kill the download and set Autodownload Updates to NO).
Dave
===Windows 11 & Android 13
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Dave Hooton said:
I'm away from home and can't afford the time or effort to fix a broken application (took time to kill the download and set Autodownload Updates to NO).
Fortunately Logos was already running when the update became available. When I denied the option to download the update Logos "automatically" changed "automatically download updates" to "no".
(Please excuse the proliferation of quotation marks)
Pastor, rural Baptist church
Notebook: Dell Precision 4400; Core 2 Duo, 2.5gh; 8Gb RAM; NVIDIA FX 770M w/ 512Mb; Win7 Pro 64-bit; Novabench 510; WEI 5.9
Netbook: MSI Wind 12: Novabench 198; WEI 3.1
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Thank-you Kevin. I am up and running.
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Thanks so much for your help Kevin, I am up and running.
Arva
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Doesn't work for me. Now, I have no HCSB.
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Tom Bartzsch said:
Here is the crash file.
Hi Tom,
I'm not sure what's causing this crash, but it's related to the library index (and may be unrelated to the HCSB update). Unfortunately, I don't have a quick workaround, but you should be able to avoid the problem by rebuilding your index.
- Run Logos 4, holding down the CTRL key as you start the program.
- The sign in dialog should appear. At the bottom, there will be a checkbox labelled "Use blank layout"; make sure that is checked.
- Click "Sign In".
- In the command box (at the top of the Logos 4 window), enter "rebuild library index"
- Wait until reindexing is complete; you will be unable to search the library during this time.
I'm sorry for the inconvenience. I'd like to be able to find out more about this problem (to make sure it's solved properly), but since the library index files can be several GB, it's usually impractical to transfer them to another computer for analysis.
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I have also had indexing crashes since the last update. Here are my crash files 13168.Logos Log Files.zip
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Bradley Grainger said:
I'm not sure what's causing this crash, but it's related to the library index (and may be unrelated to the HCSB update).
After further thought, it seems likely that this is actually related to the HCSB problem. My best guess is that you have already run "rebuild library index" (or "rebuild index") while still having the "bad" HCSB resource installed. Indexing will appear to complete successfully, but the program is likely to crash when searching that index.
We plan to release a program update that will detect this situation and correct it automatically; until then, the only way to work around it is to remove the HCSB (e.g., by deleting the resource file), then run "rebuild library index".
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Mark said:
I have also had indexing crashes since the last update. Here are my crash files
Mark,
Please see the post here for instructions on how to repair your index: http://community.logos.com/forums/p/32065/238705.aspx#238705
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Hello,
Is LOGO'S going to fix this issue so those of us who are not tech minded don't have to figure the workaround?
Thank you!
Paul
Paul
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I have removed the New HCSB and downloaded the old, rebuilt the Bible index. Indexer still crashes at 99%. Here are my log files.
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Bill Cook said:
I have removed the New HCSB and downloaded the old, rebuilt the Bible index. Indexer still crashes at 99%. Here are my log files.
Hi Bill,
It appears that the HCSB has ended up in your main library index, too. Please run "rebuild library index" (and then wait...) to fix it. (The Bible index should now be good.)
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Paul Rose said:
Is LOGO'S going to fix this issue so those of us who are not tech minded don't have to figure the workaround?
Yes; we plan to release a program update soon to 1) fix the bug that causes the crash, and 2) detect indexes that could cause problems in the future and rebuild them automatically.
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Bradley Grainger said:
Yes; we plan to release a program update soon to 1) fix the bug that causes the crash, and 2) detect indexes that could cause problems in the future and rebuild them automatically.
[Y]
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Bradley Grainger said:
Hi Tom,
I'm not sure what's causing this crash, but it's related to the library index (and may be unrelated to the HCSB update). Unfortunately, I don't have a quick workaround, but you should be able to avoid the problem by rebuilding your index.
I removed the HCSB resource before doing this, and apparently all is going fine. I have done a few things with passage guides, and no problems. Thanks for your help.
1 Cor 2:2
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mine did not crash... (yet) and I see I didnt download HCSB... maybe it got pulled for the the timebeing
Never Deprive Anyone of Hope.. It Might Be ALL They Have
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DominicM said:
mine did not crash... (yet) and I see I didnt download HCSB... maybe it got pulled for the the timebeing
Mine downloaded Friday, crashed while indexing, but just performed the "rebuild library index" for the last hour or so, and all is fine. So whatever it was that was causing the trouble, the rebuild index command will set things right. So if you download now, you probably shouldn't have an issue.
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DominicM said:
I see I didnt download HCSB... maybe it got pulled for the the timebeing
The new version was removed from the server Friday afternoon.
Dave
===Windows 11 & Android 13
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For Clarification:
I deleted the HCSB file from my resource folder (with the latest update)
After many "update resources" I have no access to the HCSB Bible
I presume it has been pulled from the servers and will be fixed and placed back on for us to download in the future?
If this is not right is there a way to access the HCSB Bible at the moment?
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Paul Newsome said:
I deleted the HCSB file from my resource folder (with the latest update)
After many "update resources" I have no access to the HCSB Bible
I presume it has been pulled from the servers and will be fixed and placed back on for us to download in the future?
If this is not right is there a way to access the HCSB Bible at the moment?
The old HCSB file is still published on our server; I'm not sure why "update resources" isn't pulling it down for you. (If you have logs, they might shed some light on the problem.)
I checked the files that are published for your account, and it's showing that your system should be instructed to download http://resources.assets.logos.com/lls_1.0.351/2010-12-06T22_09_20Z/HCSB.logos4 when you run "update resources". Since that's not working, you can download the file manually, place it in a temporary folder and then run "scan C:\Path\To\HcsbFolder" to import it.
The HCSB was updated (I'm not certain what the revisions were), and we plan to publish the update once we've fixed Logos 4 so it can handle it appropriately. So if you do nothing, your system should download it automatically when it's published (which should be some time later this week).
P.S. Just to make sure: if you've hidden the HCSB (in Tools > Program Settings > Hidden Resources), "update resources" will not download and install it.
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Bradley! Thanks so much!
I downlaoded the linked file, placed it in my resource folder, scanned the folder, closed the program, reopened it, and its back!
Also, thank you for such a quick solution!!
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Bradley Grainger said:
The HCSB was updated (I'm not certain what the revisions were), and we plan to publish the update once we've fixed Logos 4 so it can handle it appropriately.
Bradley, I appreciate the honesty but it implies that resources are not tested in Logos 4 after being built!
Dave
===Windows 11 & Android 13
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Dave Hooton said:
Bradley, I appreciate the honesty but it implies that resources are not tested in Logos 4 after being built!
The updated HCSB exposed a previously-unknown bug in Logos 4, in which the indexer could crash when merging indexes if one of the resources being merged had between 65,537 and 65,567 (inclusive) occurrences of any single term. (The HCSB has 65,560 hits for "the", which triggered the bug; this is the first resource in our 12,000+ book library to expose this problem.) Our resources are typically tested in a "clean" scenario, which prevented this problem being discovered. As a result of the crash, we've created additional automated verifications to ensure this doesn't happen in the future.
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