Fix for 4.2a SR-5 Update Issue

If you experienced an update issue last night upgrading from 4.2a SR-4 to 4.2a SR-5 and are in a non-working state, here are some steps to take which should get you up and running again.

Download 4.2a SR-5 from: http://downloads.logos.com/LBS4/LBS4MacInstaller/4.21.5.0959/Logos4Mac.dmg

Copy the application bundle to your applications folder.

Open Finder -> Select "Go" from the menu bar -> Select "Go to Folder" (Shift + Command + G) -> Enter in "~/.mono"

Delete or Move to trash the "registry" folder.

Open Logos 4 Mac, and everything should start working again.

If this does not fix the issue for you, please post your logs here and we will do our best to help you out. Sorry for your troubles.

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Comments

Lincoln Broadbooks

Went ahead and followed the instructions. It signs me in but after that there is nothing but the Logos menu bar up top. Try to go to Home or Library and nothing happens. Any other ideas? Thanks

3617.Logging.zip

ELIZABETH DOUGAN

Afraid that this has not helped......

Richard Kiene

https://community.logos.com/discussion/comment/242322#Comment_242322

Afraid that this has not helped......

Could you please post logs? I would love to help you out, and logs will make that possible

Thanks!

Richard Kiene

https://community.logos.com/discussion/comment/242321#Comment_242321

Went ahead and followed the instructions. It signs me in but after that there is nothing but the Logos menu bar up top. Try to go to Home or Library and nothing happens. Any other ideas? Thanks

3617.Logging.zip

After looking at your logs it appears you'll want to shut down the app, delete '/Users/lincolnbroadbooks/Library/Application Support/Logos4/Documents/xmbzbxad.ipz/CopyBibleVerses/CopyBibleVerses.db', and restart the application.

If that doesn't work, please post your logs again and I will continue investigating.

Thanks!

Lincoln Broadbooks

https://community.logos.com/discussion/comment/242328#Comment_242328

Looks like that did it. Thanks for your help!

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/242326#Comment_242326

Afraid that this has not helped......

Could you please post logs? I would love to help you out, and logs will make that possible

Thanks!

Wiki Mac Troubleshooting page has How to Report Bugs in Logos 4 Mac section with steps for posting logs.

Keep Smiling [:)]

ELIZABETH DOUGAN

https://community.logos.com/discussion/comment/242336#Comment_242336

I followed the instructions you posted at 10.10. I got signed in but after that there is nothing but the Logos menu bar up top. Try to go to Home or Library and nothing happens.

ELIZABETH DOUGAN

https://community.logos.com/discussion/comment/242352#Comment_242352

I also followed the instructions that you posted for Lincoln Broadbooks, except in my name obviously, but I'm still only getting signed in for about two seconds. The Logos menu bar is at the top of the page, but I'm not able to get into anything. Thank you

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/242358#Comment_242358

I also followed the instructions that you posted for Lincoln Broadbooks, except in my name obviously, but I'm still only getting signed in for about two seconds. The Logos menu bar is at the top of the page, but I'm not able to get into anything. Thank you

The instructions for Lincoln Broadbooks was based on log file content. Elizabeth, please post your log files for analysis:

http://wiki.logos.com/Mac_Troubleshooting#How_to_Report_Bugs_in_Logos_4_Mac

Keep Smiling [:)]

Aziz Nahhas

Hi,

I tried what you said, but all I get is the menu bar at the top and nothing works. Attached is my log file. Can you please help? Thanks.

sincerely,

Aziz

4024.Logging.zip

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/242393#Comment_242393

Hi,

I tried what you said, but all I get is the menu bar at the top and nothing works. Attached is my log file. Can you please help? Thanks.

sincerely,

Aziz

4024.Logging.zip

After looking at your logs, please quit Logos 4 Mac, delete '/Users/aziz/Library/Application Support/Logos4/Documents/rbhk2kl4.1zw/CopyBibleVerses/CopyBibleVerses.db ', then start Logos 4 Mac.

Keep Smiling [:)].

Aziz Nahhas

https://community.logos.com/discussion/comment/242406#Comment_242406

Thank you! That worked!

Stephen L. Gable

What to mean by "copying the application bundle to your applications folder"?

Jack Caviness

https://community.logos.com/discussion/comment/244383#Comment_244383

What to mean by "copying the application bundle to your applications folder"?

The Logos icon that represents L4 is more than a single application. It is actually a folder containing several resources that make up Logos 4 Mac. What he means is copy that Logos application icon into your Applications folder.