Missing resource in logos 4 (mac)

GLad

Hi everyone,

 

I'm not able to find my purchase in my logos 4 program even though
it has been downloaded and indexed. This is strange because i can view the
resource in my iphone but not in my mac. I emailed customer support and was
advised and checked the following

1) I have the latest version 4.2b installed. it was installed in the same day i bought the resource, probably downloaded at the same time.

2) 'Use Internet' is already set to yes. I have closed  Logos 4 and reopen to
see if the missing resources will download time and again.

3) I have typed Update Resources in the command box and click
enter, and there are No new updates.

Despite doing all these, I am not able to find my book in my logos
4 app. I've purchased several resources online previously already but this is
the first time I have this problem. I have tried to call customer support as
adviced at (800) 875-6467,but all i get is voicemail and another instruction to
send another email.

 

I'm feeling very frustrated here. Can any kind soul please advise
what to do?

Dave Hooton

Check your Order History to make sure it has been processed. If it has the licence server has been down for maintenance & may have delayed things. So repeat the above commands to get the download.