Logging in but nothing

Well, I upgraded to the Portfolio. I downloaded 7.9 gigs of stuff and now logos is supposedly updated but will not open at all. It stays on the logging in screen. This is really driving me crazy. If someone could give me any info on what to do I would greatly appreciate it.

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Chris Gardner

By the way I am running Snow Leopard on a Macbook.

Melissa Snyder

Hi Chris,

Just realized you are on a Mac. Did you download the Mac Alpha 1, or are you running Logos 4 in Windows on your Mac?

Did you use your logos.com web account username and password to sign in? Any errors at sign in? Has it progressed to "Preparing Your Library"?

If you are running Logos 4 in Windows, it may be best to contact Customer Support at 800-875-6467 for help by phone. They'll be available today from 6:00 a.m. to 9:00 p.m. PST.

Melissa

Chris Gardner

https://community.logos.com/discussion/comment/26031#Comment_26031

I called and was told that they had no telephone support. I was in the program with no problems then updated and was never able to open after that. I wish I could call but no help when I did.

Chris Gardner

https://community.logos.com/discussion/comment/26035#Comment_26035

I am using the Alpha on the mac. I bought Crossover to try and use Logos but can't figure out how to get it to work. Driving me crazy to say the least. Right now it is the alpha.

Melissa Snyder

https://community.logos.com/discussion/comment/26043#Comment_26043

I am using the Alpha on the mac. I bought Crossover to try and use Logos but can't figure out how to get it to work. Driving me crazy to say the least. Right now it is the alpha.

Sorry, I edited my post before seeing your latest. Since the Mac version is an early Alpha version, it is only supported in the forum, so we will try to help you here. Can you confirm that you can log in to Logos.com with the same login ID and password that you're using to log in to Logos 4 for Mac?

Crossover has not worked successfully in the past with our previous version of Logos software because it didn't install a complete version of Windows. That may have changed. Were you using Libronix for Mac 1.2 or running Libronix DLS 3 for Windows on your Mac or a PC?

Melissa

Chris Gardner

https://community.logos.com/discussion/comment/26053#Comment_26053

I can log in and am posting off of that account. I was using Libronix for mac before.

Melissa Snyder

https://community.logos.com/discussion/comment/26055#Comment_26055

I can log in and am posting off of that account. I was using Libronix for mac before.

And it's still not past the Sign in window?

Chris Gardner

https://community.logos.com/discussion/comment/26069#Comment_26069

that is right

Melissa Snyder

https://community.logos.com/discussion/comment/26114#Comment_26114

that is right

Thanks, I've reported the problem to development and will update this thread as soon as I have more information.

Melissa

Melissa Snyder

https://community.logos.com/discussion/comment/26151#Comment_26151

Chris,

This was posted last night: http://community.logos.com/forums/t/3311.aspx. It has instructions for debug logging and where to find the resulting log file. You can post the logs in that thread, or in this one.

Thanks,
Melissa

Chris Gardner

https://community.logos.com/discussion/comment/26175#Comment_26175

OK well I just got through sending the app to the trash then downloading again and it is at least opening now. Thanks for your help.

Melissa Snyder

https://community.logos.com/discussion/comment/27099#Comment_27099

OK well I just got through sending the app to the trash then downloading again and it is at least opening now. Thanks for your help.

Thanks for letting us know.

Melissa