indexing bug

I had this happen once before and just reindexed the whole thing and everything worked fine but now it has happened again so I am sending you the log files. I'm not sure of all the events that led up to it but at some point the indexer started indexing after a download (just like before) but then at some point it stopped with no warning of an error. Normally I would just assume the indexing was finished exept that whenever I do a search there is a yellow label informing me that my search results may not be complete until indexing is finished. When I exit out of L4 and then reboot the computer then go back into L4 the indexer starts up for a few minutes and then just stops with no error messages- it just stops indexing- and I am still left with the yellow label in search. When I just restart L4 without a reboot the indexer does not start at all. The posts I have looked at have mentioned crashes but this is not quite the same as the indexer just silently exits as if it is finished but leaves me with that label in the search box. Please advise. I am assuming I will need to do another compete reindex tonight.

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Tim Engwer

Sorry, I forgot to attach the logs.5355.Logos4.log 2318.Logos4Indexer.log 4452.Logos4Crash.txt 4784.Logos4IndexerCrash.txt

Mark Smith

Tim,

Both the crash logs are from a much different time (April and late June). The Logos4.log file shows normal operation. The Logos4Indexer.log file shows normal operation but indicates that it is leaving LGNTISBL as WaitingToInstall.

To me this indicates that there is an update to this resource that has been downloaded but for some reason the Indexer cannot process it. This could explain why the indexer restarts all the time.

I would try deleting the file for this resource (The Lexham Greek-Engish Interlinear New Testament:SBL Edition) and reopening Logos to trigger a redownload of the resource. (Delete by going directly to the Resources folder and deleting the file or by hiding the resource under Tools>Program Settings. If you do the latter you'll need to hide it, close Logos and reopen it. Then unhide it, close Logos and reopen it to trigger the download.)

Tim Engwer

Thanks for the help. I did do a complete rebuild of the index and everything seems to be fine now. If this same thing happens again I have kept yur instructions and will remove the book and reinstall.

Tim Engwer

I would try deleting the file for this resource (The Lexham Greek-Engish Interlinear New Testament:SBL Edition) and reopening Logos to trigger a redownload of the resource. (Delete by going directly to the Resources folder and deleting the file or by hiding the resource under Tools>Program Settings. If you do the latter you'll need to hide it, close Logos and reopen it. Then unhide it, close Logos and reopen it to trigger the download.)

I am trying a new laptop (windows 7 64bit, AMD quadcore processor , 6 gb ram). I reinstalled L4 and downloaded all books and the indexer started and then stopped. I tried your suggestion above (deleted book then closed program then opened) and indeser started then stopped again. Also it has not redownloaded the book I deleted. I tried rebuild index and it did the same things whereas before (on my other computer) it worked. So now I have no index at all. This time though when the indexer stops it pops up an error screen telling me it has stopped. I am sending log file. It seems there is just one file this time, 7713.Logos4IndexerCrash.txt

Rich DeRuiter

This line in your crash file is a bit concerning:

Error detail: IndexingException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

Enable logging (on both machines), as described here and report back: http://wiki.logos.com/Diagnostic_Logging