Logos 4 stops working after it is opened

Help please.

I've been using L4 for 18 months or so - on Sunday 20th August I downloaded some updates, however since then I can't open L4. Specifically what happens:

On opening, a number of windows are opened (this is normal), but before Logos 4 fully opens it stops. A small window opens stating that Logos 4 has stopped working and windows is searching for a solution. Nothing is found.

Any ideas? ... Sunday is coming!! Thanks.

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Comments

Kevin Becker

Mike, for us to help you capture this crash with some diagnostic logs and then upload them to this thread.

Mike Pearson

https://community.logos.com/discussion/comment/279428#Comment_279428

Hi Kevin,

Thanks for the quick response. I've attached all the log files - loos like double-dutch to me!!

The Logos setup file is much older, but I've included it anyway.

Mike

3252.Logos4.log 8551.Logos4Crash.txt 7080.Logos4Indexer.log 1157.logos4setup[1].log

Kevin Becker

https://community.logos.com/discussion/comment/279433#Comment_279433

Hey Mike, I don't recognize the error in your log file... someone else might

I suggest a reboot and then open Logos to a blank layout (hold down ctrl as you launch it and there is a check box before you sign in)

Other than that if no other forum member steps forward I suggest you give tech support a ring.

Mike Pearson

https://community.logos.com/discussion/comment/279444#Comment_279444

Hi Kevin,

Thanks for your help but it didn't help, although this time L4 froze after I'd got a "Preparing your library ... this may take some time" window - which then disappeared!!

Thanks, again.

Mike Pearson

https://community.logos.com/discussion/comment/279450#Comment_279450

Hi Kevin,

L4 works! I opened up L4, it downloaded an update and some resources and it worked!!

Thanks for your help, Mike

Kevin Becker

https://community.logos.com/discussion/comment/279762#Comment_279762

L4 works!

Glad to hear it!

nicky crane

https://community.logos.com/discussion/comment/279763#Comment_279763

Well done, sticking with it, Mike!

Kevin, once again you have been your usual helpful self - thank you yet again on behalf of myself and the many others you have helped!