Logos 4 stops working after it is opened
Help please.
I've been using L4 for 18 months or so - on Sunday 20th August I downloaded some updates, however since then I can't open L4. Specifically what happens:
On opening, a number of windows are opened (this is normal), but before Logos 4 fully opens it stops. A small window opens stating that Logos 4 has stopped working and windows is searching for a solution. Nothing is found.
Any ideas? ... Sunday is coming!! Thanks.
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Mike, for us to help you capture this crash with some diagnostic logs and then upload them to this thread.
Prov. 15:23
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Hi Kevin,
Thanks for the quick response. I've attached all the log files - loos like double-dutch to me!!
The Logos setup file is much older, but I've included it anyway.
Mike
3252.Logos4.log8551.Logos4Crash.txt7080.Logos4Indexer.log1157.logos4setup[1].log
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Hey Mike, I don't recognize the error in your log file... someone else might
I suggest a reboot and then open Logos to a blank layout (hold down ctrl as you launch it and there is a check box before you sign in)
Other than that if no other forum member steps forward I suggest you give tech support a ring.
Prov. 15:23
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Hi Kevin,
Thanks for your help but it didn't help, although this time L4 froze after I'd got a "Preparing your library ... this may take some time" window - which then disappeared!!
Thanks, again.
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Hi Kevin,
L4 works! I opened up L4, it downloaded an update and some resources and it worked!!
Thanks for your help, Mike
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Well done, sticking with it, Mike!
Kevin, once again you have been your usual helpful self - thank you yet again on behalf of myself and the many others you have helped!
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