Dear Logos,
As you know, you as a company have chosen to create minimal help files in the Logos 4 product and to rely on Morris Proctor and forum users to create more detailed help. You have also created a number of practical application videos which are supplemented by forum users, John Fallahee and Morris Proctor. In general, this documentation process seems to work fairly smoothly. Together with the forums it appears most users get the help they need.
However, there is one gaping hole that proves very frustrating for some of us. This is documentation for questions like:
- What are the definitions for the items in the type field of the library?
- What is the source of the cross-references? [We did get an answer to this]
- What is the source of interesting words?
- What tags are expected for each resource type offered for Personal books? [We found some options offered are not actually supported]
- What is the source & category definitions for Tooman and Mackie genre coding?
- What library types are effected by prioritizing?
I would like to suggest that this type of data needs to be made available - perhaps by Logos answering such questions on a wiki page or by adding the information to the help files. Being unable to obtain this information leaves some data meaningless or we spend hours trying (sometimes without success) to reconstruct what the data must mean. Or one becomes frustrated trying to guess the "magic" of a particular PB resource type only to discover they aren't supported. I hate being given choices I can't use.
Signed,
One happy and sometimes not so happy Logos 4 user.