Have yet to hear from Customer Service
I am sorry to post this, but I have sent 2-3 emails since December 29th, and have not yet heard from Customer Service and I don't know what else to do.
During the Christmas giveaways, I would diligently check the daily giveaways and download the free ebook. On the 28th I had put it in my cart, but apparently didn't do the final click for checkout, as I was checking to see if there was a particular book that I was interested in. So the next morning (I live overseas), when I clicked on purchasing the free book for the day, to my horror, I noticed that I had just paid for the "free book" from the day before, that was no longer free. I didn't even want the book, but since it was free (the day before), I thought I should go ahead and get it, in case I needed to use it in counseling. I immediately contacted Customer Service to tell them of my mistake, but I didn't hear from them. I thought it was due to the "after Christmas rush," so I waited. No response, so I contacted again through email. No response yet. I would like to be refunded the amount. They can "delete" the book from my account, that is fine. Can someone help me?
Thanks!
Charlene
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I apologize we did not reply to your emails. I can have the order refunded to you. I have sent you an email asking for additional information about the order.
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Charlene said:
Can someone help me?
I am sorry I can not help you any more than bumping this back up to the top by responding.
Your thread title caught my interest because I still have a transaction left over from December 31st that I am waiting to have solved.
It makes me wonder if that Bellingham Herald news story is true. It said "Charter busses left the Logos Bible software headquarters with 215 employees on their way to Hawaii with December earnings of $3 million in cash, stuffed into their carry-on bagage."
[^o)][O][sn]
Logos 7 Collectors Edition
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Looks like Don might have missed the bus.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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wifi on my ipad from the beach
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DMB said:
Looks like Don might have missed the bus.
He's the new guy (only 4 posts). The pot is allowed to call the kettle black if he acknowledges that he is too, right? [:)]
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I thought Dan said on his tweet that 'the new guy' had to stay and work ...
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I sent an email to sales when they offered the "talk to us" deal as part of the Christmas offers. Email was given as an alternative to phoning for those of us who are not in the US. I never got a reply so missed out on boosting my Christmas credit with some of the items on my wish list.
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Jonathan Pitts said:
I sent an email to sales when they offered the "talk to us" deal as part of the Christmas offers. Email was given as an alternative to phoning for those of us who are not in the US. I never got a reply so missed out on boosting my Christmas credit with some of the items on my wish list.
perhaps you can ask sales to review this? never hurts to ask.
I like Apples. Especially Honeycrisp.
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Charlene, I a similar experience. Sent an email order to Santiago at the end of December and did not hear back until late night January 6th. I tried calling sales but only got put in voice mail. Finally heard back after a few emails. They were extremely busy with orders but I did eventually get my orders at the prices quoted to me. I am still waiting for accounting to adjust my Christmas credit to the right amount. I would do as others suggest, either send another email to your sales rep or call and see if you can speak to someone in sales. I believe that you will not be able to use your Christmas credit until the end of January anyway.
Hope this helps.
Dan Bender
Edit: Oops, didn't notice a Vyrso related poet. There goes my New Year's resolution to pay closer attention.
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Thanks to all who responded, but Don from Logos did email me shortly after I posted and is taking care of the matter! So, I guess this was the best way to get attention...somthing about the "squeaky wheel"![:)]
Charlene
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I have found that especially during busy times, email is a poor way to get ahold of customer service. I wish they would streamline that process. Usually if I need something done, a phone call is most effective.
Jacob Hantla
Pastor/Elder, Grace Bible Church
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Just wanted everyone to know that it has been taken care of!
Charlene
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Me too, thank you.
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If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.
Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X, which is a web-based, easy to use and free customer service software and service management software to resolve IT issues by ITSM work flows.0 -
reported post by SopiaGreen as spam
Have joy in the Lord!
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