Song Select Linking Question

First off, I want to thank the developers, Proclaim is a great idea and very forward thinking, looking forward to using the software and watching it grow. I also really appreciate the rapid feedback here in the forum AND that there is ongoing development and incorporation of ideas!

I am trying to get the Song Select integration working, I can log into Song Select just fine, BUT Proclaim is rejecting my user and p/w when I try to link Proclaim to Song Select.

We have (currently) three users registered with Song Select, one of those users was able to get the integration working.

Questions:
1) Does Proclaim require each installation to be linked to the Song Select account? If the answer is NO, then there may be a bug?

2) If the answer to (1) is YES, then does the user need to be the same on ALL installations OR does Proclaim support multiple users on the same CCLI account during linking to Song Select?

Blessings,
Shelby

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Hunter Clagett

I am trying to get the Song Select integration working, I can log into Song Select just fine, BUT Proclaim is rejecting my user and p/w when I try to link Proclaim to Song Select.

Questions:
1) Does Proclaim require each installation to be linked to the Song Select account? If the answer is NO, then there may be a bug?

That is odd. If you're able to log into Songselect.com with those credentials, there shouldn't be any problem using them in Proclaim. Have you contacted Songselect? We have had several users report that they were able to resolve similar issues with their help.

Each user who would need to search the Songselect database will have to have their own credentials, or use the same login. If one user in a group imports lyrics from Songselect then all users in that group can edit and use that song, but they will be unable to import lyrics themselves.

[quote]
2) If the answer to (1) is YES, then does the user need to be the same on ALL installations OR does Proclaim support multiple users on the same CCLI account during linking to Song Select?

Multiple users can use the same Songselect credentials in Proclaim, but it's up to you to protect your username and password.

Thanks,

Andy

That is odd. If you're able to log into Songselect.com with those credentials, there shouldn't be any problem using them in Proclaim. Have you contacted Songselect? We have had several users report that they were able to resolve similar issues with their help.

We have a number of users (four I think) with separate SongSelect accounts and each one of us had to wait 24 to 48 hours after the activation of the SongSelect account before it would link with Proclaim. In each case we were able to log into SongSelect via the CCLI account, but not the CCLI mobile site and not link with Proclaim. After 24/48 hours the issue resolved itself.

Other people have reported (in this forum) similar problems.

There is some further discussion on this thread,

http://community.logos.com/forums/p/39803/297195.aspx#297195

Plus, half way down the page, there is a link to the mobile site. If you are unable to log into the mobile site, this will narrow the issue down to SongSelect (rather than Proclaim).

Andy

Shelby H. Griggs

Thanks guys, I just tried it and was able to link Song Select to Proclaim, SO the waiting seems to work for the additional log in's!

Very slick!

Blessings,

Shelby

Jerry Burkette

This was the same issue for me...it took hours of waiting (even when Proclaim instantly accepted the Song Select username and password and identified our church) for Proclaim to begin actually linking to songs and associated data.

It really through me at first - all of a sudden things started working.

Jay