Logos 4 Mac Crashes Whenever I Perform a Search! The Application Is Unusable!

Nat Carter
Nat Carter Member Posts: 2 ✭✭
edited November 2024 in English Forum

The application launches fine. But as soon as I try to look up a scripture or a topic it crashes.  This began after the last update.  Please help! Our investment was too great to be left without a working product.

Thanks,
Nat 

 

Problem Details and System Configuration:


Process:         Logos Bible Software 4 [19377]

Path:            /Applications/Logos Bible Software 4.app/Contents/MacOS/Logos Bible Software 4

Identifier:      com.logos.Logos_Bible_Software_4

Version:         4.30.1624 (61430.6.88)

Code Type:       X86 (Native)

Parent Process:  launchd [168]

 

Date/Time:       2012-01-23 16:26:15.086 -0500

OS Version:      Mac OS X 10.7.2 (11C74)

Report Version:  9

 

Interval Since Last Report:          550727 sec

Crashes Since Last Report:           8

Per-App Interval Since Last Report:  6709 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                      3FBEE972-8225-4591-BAB9-B7DED88874B1

 

Crashed Thread:  22

 

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

 

Application Specific Information:

objc[19377]: garbage collection is OFF

abort() called

Comments

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,153

    Nat Carter said:

    The application launches fine. But as soon as I try to look up a scripture or a topic it crashes.  This began after the last update.  Please help! Our investment was too great to be left without a working product.

     

    Thanks,
    Nat 

    Welcome [:D]


    Wonder about enabling diagnostic logging, restart Mac, then launch Logos 4 Mac.  If crash again, please download then use Logos Log Scribe application to create a zip file on your desktop (copies console messages, then compresses contents of your Logging folder for posting).

    Option: download and use an applescipt application 5504.Logos4MacLogging.app.zip to display logging setting, then change to enable logging.

    Wiki has => http://wiki.logos.com/Diagnostic_Logging#Mac with terminal commands, which are used in the applescript application.

    Wiki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac has log posting steps.

    - - -

    Since you are using stable Logos 4.3 SR-8 version, your other option is contacting Logos Mac Support => http://www.logos.com/about/contact 

    Keep Smiling Smile

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