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Right Click Bug

Lewis Harper

Opened ESV to Phiippians 2:12, right clicked on beloved and program crashed. Restarted computer with the same results.

OS X 10.73

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JT (alabama24)

Sorry Lewis. I am unable to replicate. Can you post your logs?

Lewis Harper

https://community.logos.com/discussion/comment/334752#Comment_334752

Here are the logs.

4336.Logos4Crash.txt

4670.Logos4Error.log

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/334753#Comment_334753

Would like to see diagnostic log files for crash context.

Noticed crash involves Notes: NotesUtility.FindVisibleIntersectingTextRangeNotes

Curious if Notes are not displayed, does right click crash ?

Wonder about enabling diagnostic logging, restart Mac, then launch Logos 4 Mac, repeat crash, compressing log files, followed by reply with zip file upload ?

Option: download and use an applescipt application 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Wiki has => http://wiki.logos.com/Diagnostic_Logging#Mac with terminal commands, which are used in the applescript application.

Wiki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac has the log posting steps, including link to Logos Log Scribe application to create a zip file on your desktop (copies console messages, then compresses contents of your Logging folder for posting).

Keep Smiling [:)]

Lewis Harper

https://community.logos.com/discussion/comment/334757#Comment_334757

Files are attached

4848.Archive.zip.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/334761#Comment_334761

Files are attached

4848.Archive.zip.

Logos4.log file has several warning messages about key shortcuts for highlighters (e.g. P, O, B, Y, G, R); the crash error stack includes: "The given key was not present in the dictionary." so suspect warning about highlighter key and crash may be related.

Wonder about checking highlighting key assignments; perhaps clear shortcut, then assign shortcuts, followed by trying right click again.

Apologies: personally not have any key shortcuts assigned for highlighting; so unable to replicate right click crash. With 10 visual filters active, my right clicked on beloved in Philippians 2:12 showed a pop-up with many choices.

Keep Smiling [:)]

Lewis Harper

https://community.logos.com/discussion/comment/334778#Comment_334778

KSFJ,

After deleting a my note files my right click is working. Thanks for your help!

Lewis Harper

https://community.logos.com/discussion/comment/334781#Comment_334781

Thought this problem was resolved but it's back. Here are new logs.

2816.Archive.zip

Lewis Harper

https://community.logos.com/discussion/comment/335074#Comment_335074

Thanks Logos for Beta 4,

So far no crashed when right clicking in ESV.