Problem: IOS 2.0.2 / 4.5a Beta 3 (4.51.0.1956) PC to ITOUCH still not syncing

I have updated both ITouch and PC with today's latest updates. However I still have my original problem.

1. PC highlights do not appear on the IOS device.

2. The IOS highlights appear on the PC in a "MY Highlights (2)" file instead of the "MY Highlights" file.

3. The sync wheel on the IOS device continually turns as if the sync is not completed.

Don't know if this should be fixed yet or not. I did want raise it as an issue in case it should be fixed now but is not.

The "My Highlights" file is a large file on the PC if that is important.

I have rebooted the PC. I have force close LOGOS on the IOS device.

Find more posts tagged with

Mobile App

Comments

Kevin Byford (Faithlife)

I have updated both ITouch and PC with today's latest updates. However I still have my original problem.

1. PC highlights do not appear on the IOS device.

2. The IOS highlights appear on the PC in a "MY Highlights (2)" file instead of the "MY Highlights" file.

3. The sync wheel on the IOS device continually turns as if the sync is not completed.

Don't know if this should be fixed yet or not. I did want raise it as an issue in case it should be fixed now but is not.

The "My Highlights" file is a large file on the PC if that is important.

I have rebooted the PC. I have force close LOGOS on the IOS device.

Hi Danny,

This sync issue is likely a result of running earlier Beta versions of 4.5a on your iTouch. Please uninstall Logos from your iTouch and perform a hard restart, and then reinstall 4.5a Beta 3 and try things again. If that doesn't work, do one more force restart of Logos on your iTouch.

Please let me know what happens, I check this forum every day. Thanks!

Rev. Kelly Todd

First off, 4.5a beta is for a PC and the logos app is for the itouch... they are not interchangeable and . 2ndly, if you are using an Itouch, unless it is a 4, you are more than likely missing some features.

I have updated both ITouch and PC with today's latest updates. However I still have my original problem.

1. PC highlights do not appear on the IOS device.

2. The IOS highlights appear on the PC in a "MY Highlights (2)" file instead of the "MY Highlights" file.

3. The sync wheel on the IOS device continually turns as if the sync is not completed.

Don't know if this should be fixed yet or not. I did want raise it as an issue in case it should be fixed now but is not.

The "My Highlights" file is a large file on the PC if that is important.

I have rebooted the PC. I have force close LOGOS on the IOS device.

Hi Danny,

This sync issue is likely a result of running earlier Beta versions of 4.5a on your iTouch. Please uninstall Logos from your iTouch and perform a hard restart, and then reinstall 4.5a Beta 3 and try things again. If that doesn't work, do one more force restart of Logos on your iTouch.

Please let me know what happens, I check this forum every day. Thanks!

Kevin Byford (Faithlife)

First off, 4.5a beta is for a PC and the logos app is for the itouch... they are not interchangeable and . 2ndly, if you are using an Itouch, unless it is a 4, you are more than likely missing some features.

Thank you for your input Kelly! Maybe it's something about working 15 hours today and discussing Desktop and Mobile versions all the time (among other issues), so I apologize if I mixed things up this time (and apologize to you as well, Danny).

I hope you can both forgive me. My only intent was to solve Danny's sync issue. Thanks!

Kevin Byford (Faithlife)

Hi Danny,

This sync issue is likely a result of running earlier Beta versions of 4.5a on your iTouch. Please uninstall Logos from your iTouch and perform a hard restart, and then reinstall 4.5a Beta 3 and try things again. If that doesn't work, do one more force restart of Logos on your iTouch.

Please let me know what happens, I check this forum every day. Thanks!

Hi Danny,

Thanks to Reverend Kelly's important input I wish to correct my above statement -

Please change every instance of "4.5a..." above into "2.0.2" and please DO NOT uninstall Logos from your PC/Mac!! Installing the new beta version of Logos iOS 2.0.2 on your iTouch (after an uninstall and a hard restart) is what I meant to say.!!

You've mentioned "iOS highlights appear" on your PC, so I assume you are able to create highlights/notes on your mobile device - is that accurate? In any case, my only intent is to help solve your sync problem and hope I didn't cause additional ones.

Danny Parker

I hard stopped the application on IOS LOGOS 2.0.2. I deleted the IOS LOGOS 2.0.2 on the ITouch. I powered the ITouch down. I ran sync with ITunes without the LOGOS. I powered back up the ITouch. I reinstalled IOS LOGOS with ITunes.

Same issues.

I hard stopped IOS LOGOS again. I powered off the ITouch. I restarted the ITouch and then LOGOS.

Same issues.

Two things I notice. 1. The "My Highlights" template with custom highlights no longer shows on the ITOUCH. 2. New "Highlight Pens (2)" and (3) files show up on the PC containing the ITouch highlights. It is as if instead of syncing with the proper files on the PC it creates a second file with the same name but marked out with a (*) numeric number.

Danny Parker

Kevin,

No problem. I knew what you meant to say. From previous years of long programming support hours I understand how easy it is to not say what you mean.

Unfortunately, it still does not work. You are correct, I am seeing the ITouch highlights on the PC. However, as indicated they appear to be placed in the wrong files (non synced). Maybe this is intended - not a big problem unless the two types of highlights are intended to be totally interchangeable.

The issue of not seeing PC highlights on the ITouch is obviously more of an issue. The fact the sync wheel keeps turning implies to me that it is not completing the sync.

Danny Parker

Kelly,

I believe that the missing features only impact ITouch G2 and under. The issue is whether or not it runs IOS 5 I believe. Mine is G3 and is running the latest IOS.

You were right about the other terminology. However, I knew what he meant.

Thanks for the input though as others might have taken incorrect steps.

JT (alabama24)

Danny - Some questions out of curiosity:

How much time are you giving the app to sync?
When you reinstall, do you answer in the affirmative to download the bible? Have you tried answering no?
When you write that your template doesn't show up on your iPod, do you mean the folder doesn't appear?
When did the "Highlight Pens (2)" and (3) files show up? Are there many notes inside? Have you tried moving the notes to the "Highlighter Pens" folder on your PC?

Rev. Kelly Todd

First off, 4.5a beta is for a PC and the logos app is for the itouch... they are not interchangeable and . 2ndly, if you are using an Itouch, unless it is a 4, you are more than likely missing some features.

Thank you for your input Kelly! Maybe it's something about working 15 hours today and discussing Desktop and Mobile versions all the time (among other issues), so I apologize if I mixed things up this time (and apologize to you as well, Danny).

I hope you can both forgive me. My only intent was to solve Danny's sync issue. Thanks!

no problem Kevin, I only wanted to make sure that we were not giving mis/wrong information and causing more problems! No one wants more problems when their app is crashing! Have a blessed day!

Rev. Kelly Todd

Kelly,

I believe that the missing features only impact ITouch G2 and under. The issue is whether or not it runs IOS 5 I believe. Mine is G3 and is running the latest IOS.

You were right about the other terminology. However, I knew what he meant.

Thanks for the input though as others might have taken incorrect steps.

I am glad that you knew what Kevin meant! LOL I was not sure how long you would try to put L4 on your ITouch... to no avail. But as long as you knew the difference. I meant to ask you which iTouch you had, but you have answered that now. So far to my knowledge this is the first time that we have had an issue like this, which leads me to believe that it is something more with your iTouch, than it is a bug, yet we still don't know what is going on. I am glad that I am not a programer/code writer... It might be fun, but I would be lost.

Tom Gindrup

I'm seeing the same issue here as well. Mine is on an iPhone 4S and and iPad 2. I've launched both, stay on the home page while the Internet activity indicator spins. it does this for about an hour before the app exits. Just now I've deleted the app from my iPad and am cold booting it to see if that solves the problem. Will post an update once I know.

Gary Butner, Th.D.

I initially had a couple of crashes, but then I noticed the app was still syncing. I waited until syncing was finished, and the the app ran beautifully. Thank you Logos.

JT (alabama24)

I'm seeing the same issue here as well. Mine is on an iPhone 4S and and iPad 2. I've launched both, stay on the home page while the Internet activity indicator spins. it does this for about an hour before the app exits. Just now I've deleted the app from my iPad and am cold booting it to see if that solves the problem. Will post an update once I know.

A suggestion: When the newly downloaded app asks if you want to download the bible, tell it no. Also, what version of Logos are you running?

Tom Gindrup

4.5a Beta 3 (4.51.0.1956) (Update Channel: beta) on my Mac and 2.0.2.2368 on my iPad / iPhone.

I do have a bunch of highlighting though (entire NASB highlighted with inductive study pallet plus a bunch of others) so I assume it's taking a long time to download them all.

I'd already said yes to download the ESV. If it crashes again - we're at 46 minutes - I'll try again and tell it no.

Thank you!!!

Tom Gindrup

After 55 minutes 19 seconds of spinning the Internet activity icon, the iPad app exited. I'll try again and tell it to NOT download the ESV

Danny Parker

Thanks for your concern Alabama.

1. How much time are you giving the app to sync?

Have let the app run until it ultimately ends (crash?)

2. When you reinstall, do you answer in the affirmative to download the bible? Have you tried answering no?

I will go back and try this. I have always answered yes. However, the default bible is NKJV. The Bible that I have been testing with is ESV. I have removed the Bible and redownloaded the Bible / tried it without downloading it. No joy.

3. When you write that your template doesn't show up on your iPod, do you mean the folder doesn't appear?

Yes the PC customized folder no longer shows up. It did prior to this latest update.

4. When did the "Highlight Pens (2)" and (3) files show up? Are there many notes inside? Have you tried moving the notes to the "Highlighter Pens" folder on your PC?

These showed up after the ITouch synced with the PC following the latest update (Note: prior to this update the same phenomena occurred though). The ITouch created highlights show up on the PC, but are placed in these (*) folders instead. The only highlights in these folders are the ones created on the ITouch.

I am running the lastest 2.02 IOS Logos and the latest PC Beta R3 downloaded both yesterday.

Joseph Luna

I have a similar problem, except that it takes a good 5 minutes before any of my notes appear. Seccondly, if I open a note, and try to close it after I read it, the app completely freezes up. This forces me to close it and re-start it again.

Once I have done that, I have to wait another 5 minutes to see my notes finally loade up again. The process repeats itself over and over again.

JT (alabama24)

I have a similar problem, except that it takes a good 5 minutes before any of my notes appear.

Do you mean to say that

it takes 5 minutes for a note to sync from your desktop to your iPad, OR
once you open the app, it takes 5 minutes to see that you have notes

Seccondly, if I open a note, and try to close it after I read it, the app completely freezes up. This forces me to close it and re-start it again.

What are the specs on your iPad?

What OS are you running?
Have you made any modifications to the OS, or is it stock?
How big is your storage space & how much is available/free?

Tom Gindrup

It sounds like I need to install Logos on a PC to get the notes / highlighting (small files) onto my iDevices, yes?

JT (alabama24)

It sounds like I need to install Logos on a PC to get the notes / highlighting (small files) onto my iDevices, yes?

I am unsure what you are asking. Didn't you have Logos on a computer already anyway?

[EDIT: I revisited one of your older posts… You are on Mac (as am I) and are asking specifically about the PC version. Personally, I don't think your issue has anything to do with the Mac version and don't believe that installing on the PC will make any difference. It wouldn't hurt, however, if you decided you wanted to try.]