Application wont download/start

Mike Hiday
Mike Hiday Member Posts: 2 ✭✭

When I try to download the software, I get an error message "application will not download. Contact the application vendor."

 

I had downloaded it earlier, but kept getting another error message when I tried to log in. "Cannot connect to server. Try again later".

After several trys, I deleted all my Proclaim downloads, restarted my PC, and tried to re-download it. Now it will not even do that.

Help! I am supposed to run the presentation this Sunday, and I cannot access the application!

Comments

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    There should be a details button on the error dialog. If you paste the contents into a reply to this post it will help us diagnose the issue. Thanks.

  • Mike Hiday
    Mike Hiday Member Posts: 2 ✭✭

    Here is the detail:

    PLATFORM VERSION INFO
     Windows    : 6.0.6002.131072 (Win32NT)
     Common Language Runtime  : 4.0.30319.239
     System.Deployment.dll   : 4.0.30319.1 (RTMRel.030319-0100)
     clr.dll    : 4.0.30319.239 (RTMGDR.030319-2300)
     dfdll.dll    : 4.0.30319.1 (RTMRel.030319-0100)
     dfshim.dll    : 4.0.31106.0 (Main.031106-0000)

    SOURCES
     Deployment url   : file:///C:/Users/Owner/Desktop/Proclaim.appref-ms%7C
          Server  : AmazonS3
     Deployment Provider url  : http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Proclaim.application

    ERROR SUMMARY
     Below is a summary of the errors, details of these errors are listed later in the log.
     * Activation of C:\Users\Owner\Desktop\Proclaim.appref-ms| resulted in exception. Following failure messages were detected:
      + Activation failed.
      + The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

    COMPONENT STORE TRANSACTION FAILURE SUMMARY
     No transaction error was detected.

    WARNINGS
     There were no warnings during this operation.

    OPERATION PROGRESS STATUS
     * [2/10/2012 6:59:07 AM] : Activation of C:\Users\Owner\Desktop\Proclaim.appref-ms| has started.
     * [2/10/2012 6:59:07 AM] : Performing necessary update check as specified by the deployment.

    ERROR DETAILS
     Following errors were detected during this operation.
     * [2/10/2012 6:59:08 AM] System.Deployment.Application.DeploymentException (Activation)
      - Activation failed.
      - Source: System.Deployment
      - Stack trace:
       at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
       at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
       at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
       at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
       at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
       at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
      --- Inner Exception ---
      System.IO.FileNotFoundException
      - The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
      - Source: System.Deployment
      - Stack trace:
       at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
       at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)

    COMPONENT STORE TRANSACTION DETAILS
     No transaction information is available.

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819

    I will follow up with you offline about this issue. 

     

    Thanks,

    - Hunter Clagett

    Logos 4 Bug Report - Mac | PC

    Proclaim - Mac/PC