New affliation with Vyrso "Add to Cart" not working

DJM

Can someone answer why the "add to cart" link for me is "grey" indicating I have the resource when in fact I do not.  I am interested in DC Cooks resources and am really happy about the association!

JT (alabama24)

Dion - First, welcome to the forums! 

Is there a specific resource that is not working for you, or are all resources greyed out? Is it just Cook, or other publishers as well?

JT (alabama24)

https://community.logos.com/discussion/comment/343561#Comment_343561

Nevermind… I went to check the website and see what you are seeing… It must be a glitch in the system. I will send an email. Hopefully its a quick fix. [:)]

Brian Williams

https://community.logos.com/discussion/comment/343563#Comment_343563

Dion,

Welcome to the Forums! We apologize for the problem you are experiencing. Thank you for making us aware of the issue! I have been able to replicate the problem and have submitted a request to our web team. We will do our best to fix the problem as soon as possible. Again, I apologize for the problem, let me know of anything I can do to make your experience better. 

Thanks,

Brian

JT (alabama24)

https://community.logos.com/discussion/comment/343575#Comment_343575

Thanks Brian! 

DJM

https://community.logos.com/discussion/comment/343575#Comment_343575

Thanks Brian, I know the team will deal with it... Look forward to the access!.... Dion

Brian Williams

https://community.logos.com/discussion/comment/343617#Comment_343617

We have fixed the resource ownership problem, you should now be able to buy ebooks you have not purchased. Thank you for making us aware of this issue, we greatly appreciate your help. Please let us know if there is anything else we can do for you. We apologize for any inconvenience this may have caused!