When a ticket submitted, it will assign to the proper agent instantly. You can rely on our automatic real-time routing rules. If it cannot be solved in time, system will reassign to ensure that every request receives proper attention. You can customize the auto-responder by inserting predefined tags. This allows you to create a more personalize message for each notification type.
Our help desk application keep you and your customers up to date on the status of the tickets by email. System can recognize and decode major language, convert emails to tickets. So your customers can simply reply the ticket through the notification email. What's more, cause our software is deeply integrated with email, you and your customer can attach screen-shots, PDFs and other files to the ticket and view them through the web-interface and the email. More information, you can go to check https://2help.biz/ .
