Logos crashes every time.

I'm new to this site, I just bought logos and when I try going into the program, it fails to launch.
It is able to load the sign in screen, but anything beyond that fails.
I try to log on, and it fails. I tried going on offline mode, and it fails. I tried holding control and loading it, and clicking the blank page option, and that failed. I also made sure that the firewall wasn't causing the problem, and as far as I can tell, it's not.
The sign in is able to detect a wrong password, but when I put the right one in, it instantly crashes.
It's a bummer that this is happening.. I was hoping it would be easy to set up.
Any help would be appreciated... I guess if it doesn't work I'll just try to get a refund.
Here is a the crash log if it helps!
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Program Version: 4.5b SR-1 (4.52.0.2194)
Windows Version: 6.0.6002.131072
Time: 2012-05-09 00:01:56 -07:00 (2012-05-09T07:01:56Z)
Installed memory: 4,093 MB
Install path: C:\Users\user\AppData\Local\Logos4\System\Logos4.exe
Free install space: 338,605 MB
Data path: C:\Users\user\AppData\Local\Logos4\Data\dpxi3wvp.hjm
Free disk space: 338,605 MB
Temp path: C:\Users\user\AppData\Local\Temp\
Free temp space: 338,605 MB
Error ID: 4309
Error detail: DatabaseVersionException: The target database schema version number (0) must be a positive integer.
Libronix.Utility.Data.DatabaseVersionException: The target database schema version number (0) must be a positive integer.
at Libronix.Utility.Data.LocalFileDatabase.VerifySchemaVersion(Int64 nDatabaseSchemaVersion, Int64 nCurrentSchemaVersion)
at Libronix.Utility.Data.LocalFileDatabase.UpgradeDatabase[TData](IConnector conn, Int32 nCurrentSchemaVersion, Func`2 fnGetInfo, Func`3 fnUpgrade, Action`1 fnBeforeUpgrade, Action`1 fnOnValidSchema)
at Libronix.Utility.Data.LocalFileDatabase.UpgradeDatabase(IConnector conn, Int32 nCurrentSchemaVersion, Func`2 fnGetVersion, Func`3 fnUpgrade, Action`1 fnBeforeUpgrade)
at Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager.<>c__DisplayClass5.<.ctor>b__0(IConnector conn)
at Libronix.Utility.Data.LocalFileDatabase..ctor(String strPath, Func`2 fnCreateConnection, Func`2 fnValidateDatabase, Action`1 fnCreateDatabase)
at Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanManager..ctor(DocumentManager documentManager)
at Libronix.DigitalLibrary.Documents.ReadingPlan.ReadingPlanDocument.<.cctor>b__14(DocumentManager dm)
at Libronix.DigitalLibrary.Documents.StandardDocumentKind.CreateManagerCore(DocumentManager documentManager)
at Libronix.DigitalLibrary.Documents.DocumentManager.<>c__DisplayClassf.<.ctor>b__4()
at Libronix.Utility.LazyObject`1.get_Value()
at Libronix.DigitalLibrary.Documents.DocumentManager.GetDocumentKindManager(DocumentKind documentKind)
at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateOldSyncManager()
at Libronix.Utility.LazyObject`1.get_Value()
at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_OldSyncManager()
at LDLS4.AppModel.AppStartupCallback.GetServicesForUser(User user, Boolean bWorkingOnline, Action onFirstSyncFinished)
at LDLS4.AppStartupModel.WorkOnline(User user)
at LDLS4.AppStartupModel.<>c__DisplayClass1.<LogIn>b__0(LogInResult result)
at LDLS4.WebServiceClient.<LogInWork>d__15.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution(Object unused)
at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at System.Windows.Application.Run()
at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
at LDLS4.OurApp.Main(String[] astrArgs)
Comments
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I think I would try to reinstall. I know you probably just installed it, but that's what I would try.
Jim
Philippians 2:3Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.
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It looks like one of your local files has somehow become corrupted. Try deleting this file:
C:\Users\user\AppData\Local\Logos4\Documents\dpxi3wvp.hjm\Documents\ReadingPlan\ReadingPlan.db
This will delete all your reading plans locally, but they should be re-downloaded from Sync when you restart.
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Just tried deleting the file! It didn't fix the problem though.
I sent a message to tech support so I'm hoping they will be able to help..
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problem solved!
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