Logos 4 for Mac (Lion) Not Starting Up

Hi,

For some reason my recently purchased Logos 4 (Mac OS X - Lion) does not open up when trying to access the programme. Its frozen. I have closed and restarted the programme several times but to no avail. I don't know what to do.

I would be grateful if someone could help me.

Benjamin

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Comments

JT (alabama24)

Benjamin -

I would try two things. First, try to start the app and press & hold the option key immediately upon starting. This may allow you to open to a blank layout, which is helpful for when a layout causes problems. If that doesn't work, you will need to submit logs. See the wiki for instructions: http://wiki.logos.com/Diagnostic_Logging#Mac

Benjamin Abeledo

https://community.logos.com/discussion/comment/366354#Comment_366354

Dear Sirs,

I have tried to do what you have asked, but still not working. I am not sure whether the folder 'logging' has been added in this reply. I think I have followed the instructions as per the page you asked to look at. Sorry I am not good with computers!!!

Blessings,

Benjamin

8686.Logging.zip

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/366367#Comment_366367

I have tried to do what you have asked, but still not working. I am not sure whether the folder 'logging' has been added in this reply. I think I have followed the instructions as per the page you asked to look at.

Your "logging" folder was inside the attached zip file.

Looking in Indexer.log file noticed User Manager database file is malformed so automatic sign in to Logos servers is failing.

Wonder about removing UserManager.db file, which is inside the Users folder, which is in your Logos 4 folder ?

The Logos4 folder includes folders: Logging and Users. Optional is removing files inside your Logging folder.

Then launch Logos 4 Mac, which should prompt for your Logos.com account and password.

Keep Smiling [:)]

Hunter Clagett

https://community.logos.com/discussion/comment/366377#Comment_366377

If that doesn't work for you, please call customer service. Would it be possible for you to give us
a call at 1(800)875-6467 to troubleshoot the problem?

Thanks,

Benjamin Abeledo

https://community.logos.com/discussion/comment/366383#Comment_366383

Dear Hunter,

Thank you for your reply. I did followed the advice given, and thankfully the programme is working again!! Because of the time difference between the USA and the UK it has taken all these time to reply to you, since I had to download the files over night (it's 5o'clock am at the moment).

Thank you once again.

Blessings,

Benjamin

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/366447#Comment_366447

thankfully the programme is working again!!

Rejoicing with you [8-|]

Keep Smiling [:)]