song select not connecting through accounts

ang · May 2012

hi I regularly have this problem when adding new songs to a list, the song select connection rarely works properly, I logged out of proclaim and back in hopeful this would fix but still get this message..

I currently go direct to song select and copy paste to add 'new' songs..

hope you can clarify what's going on

cheers ang

Hunter Clagett · May 2012

You're unable to link your SongSelect account with Proclaim?

Does the link to SongSelect function correctly when you can link it?

Thanks,

ang · May 2012

https://community.logos.com/discussion/comment/367139#Comment_367139

songselect isnt showing up at all when adding song only previously used songs and logos hymn base

how do i delete and add again?? would that work?

cheers ang

Jude Champagne · May 2012

https://community.logos.com/discussion/comment/367201#Comment_367201

I just created a post about my machine doing the same thing. SongSelect worked well when it did work but hasn't worked for a few updates. Like I said in my post it doesn't do this on all machines, just our main Worship Computer.

Scott Alexander · May 2012

https://community.logos.com/discussion/comment/368177#Comment_368177

Please post log files from a session which reproduces the error.

Mac:

/Users/[username]/(~Library)/Application Support/Proclaim/Logging/
The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.

Windows:

XP - %USERPROFILE%\My Documents\Proclaim Log Files\
Vista/Win7 - %USERPROFILE%\My Documents\Proclaim Log Files\

ang · May 2012

https://community.logos.com/discussion/comment/368388#Comment_368388

Same message today on my mac...log below

cheers ang

2012-05-19 16:25:21.852 Proclaim[254:207] Checking for updates from http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/mac/appcast.xml...

05/19/2012 16:25:23 | INFO | 1 | OurApp | Starting application (1.5, version 1.05.0.0006).

05/19/2012 16:25:23 | INFO | 1 | OurApp | OS Version: 10.6.8

05/19/2012 16:25:23 | INFO | 1 | UserManager | Opening UserManager in /Users/angelawalford/Library/Application Support/Proclaim/Users.

05/19/2012 16:25:24 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Users/UserManager.db

05/19/2012 16:25:25 | INFO | 2 | MacUpdateChecker | Executing Version = 1.5.0.6

05/19/2012 16:25:25 | INFO | 2 | MacUpdateChecker | Available Version = 1.5.0.6

05/19/2012 16:25:25 | INFO | 2 | MacUpdateChecker | MinimumRequired Version = 1.2.0.150

05/19/2012 16:25:28 | INFO | 1 | AppStartupModel | User cookie verification succeeded.

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | Initializing ProclaimServices. (Data Folder = /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9)

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (Timed) Creating online application preferences.

05/19/2012 16:25:29 | INFO | 1 | PreferencesManager | Opening PreferencesManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/OnlinePreferencesManager.

05/19/2012 16:25:29 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/OnlinePreferencesManager/PreferencesManager.db

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (81ms) Creating online application preferences.

05/19/2012 16:25:29 | INFO | 1 | PreferencesManager | Opening PreferencesManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/LocalApplicationPreferencesManager.

05/19/2012 16:25:29 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/LocalApplicationPreferencesManager/PreferencesManager.db

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (Timed) Creating license manager.

05/19/2012 16:25:29 | INFO | 1 | ClientLicenseManager | Opening LicenseManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/LicenseManager.

05/19/2012 16:25:29 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/LicenseManager/LicenseManager.db

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (153ms) Creating license manager.

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (Timed) Creating media manager.

05/19/2012 16:25:29 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/MediaManager/MediaManager.db

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (38ms) Creating media manager.

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (Timed) Creating presentation manager.

05/19/2012 16:25:29 | INFO | 1 | PresentationManager | Opening PresentationManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/PresentationManager.

05/19/2012 16:25:29 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/PresentationManager/PresentationManager.db

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (123ms) Creating presentation manager.

05/19/2012 16:25:29 | INFO | 1 | ProclaimServices | (Timed) Creating slide cache manager.

05/19/2012 16:25:29 | INFO | 1 | SlideCacheManager | Opening SlideCacheManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/SlideCacheManager.

05/19/2012 16:25:29 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/SlideCacheManager/SlideCacheManager.db

05/19/2012 16:25:29 | INFO | 1 | SlideCacheManager | (Timed) Expiring slide cache.

05/19/2012 16:25:35 | INFO | 1 | SlideCacheManager | Removed 7 records

05/19/2012 16:25:36 | INFO | 1 | SlideCacheManager | (6600ms) Expiring slide cache.

05/19/2012 16:25:36 | INFO | 1 | ProclaimServices | (6732ms) Creating slide cache manager.

05/19/2012 16:25:36 | INFO | 1 | ProclaimServices | (Timed) Creating TouchPoints Database manager

05/19/2012 16:25:36 | INFO | 1 | TouchPointsManager | Opening TouchPointsManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/TouchPointsManager.

05/19/2012 16:25:36 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/TouchPointsManager/TouchPointsManager.db

05/19/2012 16:25:36 | INFO | 1 | ProclaimServices | (115ms) Creating TouchPoints Database manager

05/19/2012 16:25:36 | INFO | 1 | ProclaimServices | (Timed) Creating upload manager.

05/19/2012 16:25:36 | INFO | 1 | UploadManager | Opening UploadManager in /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/UploadManager.

05/19/2012 16:25:36 | INFO | 1 | LocalFileDatabase | Found existing database at /Users/angelawalford/Library/Application Support/Proclaim/Data/b5ccumao.0u9/UploadManager/UploadManager.db

05/19/2012 16:25:37 | INFO | 1 | ProclaimServices | (356ms) Creating upload manager.

05/19/2012 16:25:37 | INFO | 1 | SyncManager | Adding sync client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])

05/19/2012 16:25:37 | INFO | 1 | SyncManager | Adding sync client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])

05/19/2012 16:25:37 | INFO | 1 | SyncManager | Starting sync manager thread.

05/19/2012 16:25:37 | INFO | 4 | SyncManager | Sync manager thread started.

05/19/2012 16:25:37 | INFO | 4 | SyncManager | (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])

05/19/2012 16:25:37 | INFO | 5 | AppStartupModel | (Timed) Updating stock media.

05/19/2012 16:25:38 | INFO | 4 | SyncClient | Integrated 2 new items.

05/19/2012 16:25:38 | INFO | 4 | SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"181055"}

05/19/2012 16:25:39 | INFO | 4 | SyncClient | Unchanged last known milestones: {"permissionMilestone":"2","itemMilestone":"181055"}

05/19/2012 16:25:39 | INFO | 4 | SyncManager | (2526ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])

05/19/2012 16:25:39 | INFO | 4 | SyncManager | (Timed) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])

05/19/2012 16:25:40 | INFO | 5 | AppStartupModel | (3005ms) Updating stock media.

05/19/2012 16:25:40 | INFO | 6 | AppStartupModel | (Timed) Updating licenses.

05/19/2012 16:25:41 | INFO | 6 | AppStartupModel | (547ms) Updating licenses.

05/19/2012 16:25:41 | INFO | 1 | AppStartupModel | Wating for sync to finish

05/19/2012 16:25:42 | INFO | 4 | SyncClient | Integrated 1 new items.

05/19/2012 16:25:42 | INFO | 4 | SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"2307152"}

05/19/2012 16:25:42 | INFO | 4 | SyncClient | Unchanged last known milestones: {"permissionMilestone":"2","itemMilestone":"2307152"}

05/19/2012 16:25:42 | INFO | 4 | SyncManager | (3155ms) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'LOGO' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'LLL logo loop' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'photography when i think of heaven slide' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'poetry when i think of heaven slide' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'drama slide heaven' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'kathy' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'youth overflow' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'web and facebook HC' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'tiffanys lunch ndvs fundraiser' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'lll_logo_in_frame' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'God Is Able' regenerating slides now.

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05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'cornerstone' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'MATES MATTER NICK RESCE' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'chat time pre sermon and post service run' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'hope central welcome' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'Modern Phone (2)' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'D_The Afters_Light Up The Sky' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'B_Hillsong United _Yours Forever' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'D_Stronger' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'D_The Afters_Light Up The Sky' regenerating slides now.

05/19/2012 16:25:45 | INFO | 1 | ServiceItemViewModel | Service item 'D_Jamie Grace_Hold Me featuring tobyMac' regenerating slides now.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (69ms) Generating background CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (2ms) Generating background CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (Timed) Generating foreground CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (2ms) Generating foreground CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (1ms) Generating background CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (Timed) Generating foreground CGLayerRef.

05/19/2012 16:25:47 | INFO | 1 | PresentationSlideViewModel | (1ms) Generating foreground CGLayerRef.

2012-05-19 16:25:48.428 Proclaim[254:207] Activated D_Jamie Grace_Hold Me featuring tobyMac, index 0, hash code -541978240.

05/19/2012 16:25:49 | INFO | 1 | AppStartupModel | Startup completed, showing Completed now.

05/19/2012 16:25:49 | INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef.

05/19/2012 16:25:49 | INFO | 1 | PresentationSlideViewModel | (51ms) Generating background CGLayerRef.

2012-05-19 16:25:49.969 Proclaim[254:207] Activated D_Jamie Grace_Hold Me featuring tobyMac, index 0, hash code 303321600.

2012-05-19 16:25:50.179 Proclaim[254:207] ProclaimMovieController initWithFile: Error loading movie file at /Proclaim.Common;component/Images/WhiteFallback.png: The movie contains an invalid data reference.

05/19/2012 16:25:50 | INFO | 1 | VideoPlayer | /Proclaim.Common;component/Images/WhiteFallback.png failed.

05/19/2012 16:25:50 | INFO | 1 | VideoPlayer | /Proclaim.Common;component/Images/WhiteFallback.png attempting to re-open...

2012-05-19 16:25:50.181 Proclaim[254:207] ProclaimMovieController initWithFile: Error loading movie file at /Proclaim.Common;component/Images/WhiteFallback.png: The movie contains an invalid data reference.