Logos stop working after Lion 10.7.4 update?
I cannot start Logos after Lion 10.7.4 update. I tried reinstalling it at least 5 times. Reinstalled lion as well but no success. Very frustrating.
When I start Logos the app opens, the screen appears grey, the music plays, and then it shuts down. I tried everything but my Logos just does not work anymore.
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Stephen - Please post your logs: http://wiki.logos.com/Diagnostic_Logging#Mac
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Steven: It's not Lion, It's Logos.
I too am running 10.7- No issues with Lion.
Lets see if we can get Smiling For Jesus on here. There is a little file, I think it's called "plist" ( not positive ). If you go an delete it, then reinstall Logos, I think you will get past the current problem.
The other thing is looking at how to load Logos to a blank screen.
That often helps.
I know, It's just nuts you can't get Logos support, screen share etc, on weekends.
Posting Logs does not help you-NOW- I know.
Couple of guys on here that can help, hopefully they will see this.
Do A search on "plist" on the forums, that might help as well.
Apparently when uninstalling, one needs to deal with that before re-installing.
Again, my memory could be bad, just hate to see you jammed up.
Come on guys, give a brother some help here.
Prayers Ascending Steven.
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Fr. Charles R. Matheny said:
Lets see if we can get Smiling For Jesus on here. There is a little file, I think it's called "plist" ( not positive ). If you go an delete it, then reinstall Logos, I think you will get past the current problem.
Wiki Mac Troubleshooting =>
Uninstalling Logos 4 Mac includes 3 parameter list (plist) files that can be deleted when completely uninstalling Logos 4 Mac.Fr. Charles R. Matheny said:The other thing is looking at how to load Logos to a blank screen.
Wiki => Logos 4 Keyboard Shortcuts For Mac includes sign-in tip.
Steven Langella said:When I start Logos the app opens, the screen appears grey, the music plays, and then it shuts down.
If using stable Logos 4 Mac release, one suggestion is contacting Logos Mac Support => http://www.logos.com/about/contact (albeit phone lines are closed on Saturday and Sunday in Bellingham, WA)
The other suggestion is enabling, then posting diagnostic log files (in a compressed archive) for Logos user and employee comments. Hopefully the log files provide insight about not starting (can compare content with logs from Logos 4.5b SR-1 on Mac OS X 10.6.8 that is working).
Could enable diagnostic logging, restart Mac, launch Logos 4 Mac, click "Sign In" if dialog box appears. If Logos Bible Software 4 window does not appear, wait for 4 minutes. If still no window, then compress log files and attach to a forum reply. Wiki Mac Troubleshooting has => How to Report Bugs in Logos 4 Mac
Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.
- the applescript application uses the terminal commands in wiki => http://wiki.logos.com/Diagnostic_Logging#Mac
Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.
Keep Smiling
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THanks all for your advice but I have NO CLUE what you said LOL! I tried to follow the directions about finding the log but am clueless. I guess i will have to wait to call Logos on monday
Blessings!
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Steven Langella said:
THanks all for your advice but I have NO CLUE what you said LOL! I tried to follow the directions about finding the log but am clueless.
Curious which direction(s) were confusing ? (after many forum discussions, have updated a number of WIki pages)
By the way, in OS X Lion, Apple has hidden access to your Library, which is used by Logos 4 Mac.
Wiki Mac Troubleshooting includes tip:
OS X Lion note: by default, ~/Library folder is hidden, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html and can assign keyboard shortcut => http://mac.finerthingsin.com/post/7849528212/lion-library-folder-visible
Steven Langella said:I guess i will have to wait to call Logos on monday
Logos phone lines open at 6 am Monday in Bellingham, WA. With your permission, Logos can remotely share desktop while troubleshooting.
Keep Smiling [:)]
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I can see my Library Folder when I press option/A/3 and click on GO. I see my library but I do not understand what I am supposed to do or what to look for? I deleted Logos completely each time and have reinstalled but no success. I am in a bit deep with all this diagnostic stuff. I thought it would be simple like Go to Folder A and pick number 1.
So I guess I have to wait till Monday. THanks0 -
Steven Langella said:
I tried to follow the directions about finding the log but am clueless.
If you are willing and anxious to try and get things up and running before Monday, I will try to explain more clearly how to get your logs.
- First you will need to enable logging. You can do this one of two ways. First, you can push and hold the command key immediately after starting Logos. This will bring up the login screen. This will enable Logging for one session only. The second way is to download a small script (HERE) which will allow you to turn logging on and off permanently at will. Either method is fine, but if you end up needing logs more than once, the script is nice.
- Second, you will need to find the log. This is slightly more tricky with Lion since the user Library is hidden by default. To find it, from the finder window go menu, push and hold the option key. This will reveal the library to you. The path to the Logging file is Library > Application Support > Logos4 > Logging. We are looking for the Logos4.log.
- Third, you will need to move or copy this file to the desktop so that you can navigate to it.
- Finally, you will upload the log in the forums.
This log may tell one of the techie users what is going wrong. It may simply be a corrupt file that you need to delete, which would fix your issue. In fact, since you have reinstalled the software and this issue persists, it very well may be that there is a file causing this problem. This user data does not get written over when you reinstall the app! (That is normally a good thing… otherwise you would have to redownload all your resources and reindex every time there was an update!)
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Steven Langella said:
I see my library but I do not understand what I am supposed to do or what to look for? I deleted Logos completely each time and have reinstalled but no success.
When you say that you "deleted Logos completely each time," do you mean that you trashed the application from the application menu, or do you mean that you went into the Library and deleted files (which you should not do unless directed to!)?
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I have MacKeeper and did a Smart Uninstall.
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I also see the following so not sure if they help?
Logos4Crash.txt
Logos4Error-2.log
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Steven Langella said:
I also see the following so not sure if they help?
Logos4Crash.txt
Logos4Error-2.log
Please attach them; looking at Logos4.log file (about 25 % reviewed so far), already know a Logos 4 database file is malformed (unusable), which is used by Sync Manager.
Keep Smiling [:)]
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Steven Langella said:
Here is the log. Now what?
Wait for a techie to read it like I do [:)] I look at the logs sometimes, but I am cautious about giving out advice unless I am fairly certain I understand what I am reading. I did help another user with similar symptoms today get up and running, but I think it was a different issue.
already know a Logos 4 database file is malformed (unusable)
Is this what you found?
[quote] 05/12/2012 23:41:29 | ERROR | 1 | LDLS4.Macintosh.OurApp | Unhandled exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Data.SQLite.SQLiteException: The database disk image is malformed
database disk image is malformed
I have no idea what it means, but it didn't sound good. [:)]
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gee thanks!
lol!! So how NOT GOOD does it sound 0 -
Steven Langella said:
So how NOT GOOD does it sound
I really have no idea. It's above my ability. [:S] KS4J is pretty good about figuring these things out. [Y]
Steven Langella said:I have MacKeeper and did a Smart Uninstall.
I am curious about how MacKeeper may effect Logos. I have never used the program. Any thoughts KS4J? Could it cause problems?
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alabama24 said:
already know a Logos 4 database file is malformed (unusable)
Is this what you found?
[quote] 05/12/2012 23:41:29 | ERROR | 1 | LDLS4.Macintosh.OurApp | Unhandled exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Data.SQLite.SQLiteException: The database disk image is malformed
database disk image is malformed
I have no idea what it means, but it didn't sound good.
The Logos4.log file has two malformed error messages: one at 23:41:10 and one at 23:41:29 with both sets of messages having Preference issues.
Looking in ~/Library/Application Support/Logos4/documents/<random folder>/ noticed three folders that include Preferences.
One option is moving those folders: LocalUserPreferences, UserPreferences, and UserPreferences2 to your desktop (or trash), then launch Logos 4 Mac again, which should cause those folders and corresponding Preference database files to be created. If crash repeats, upload new files in Logging folder.
Other option is waiting to call Logos Mac Support.
Keep Smiling [:)]
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I will try that. If I understand correctly. I really appreciate you taking the time to help me. Thanks!
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All I have to say is that with Keep Smiling For Jesus who needs Logos Tech Support!!!!!! LOL!!!
IT WORKED!!!! THANK YOU SO MUCH!! I really appreciate your time and help my friend! You made my night. Now I can go to bed!!
Thank you Jesus!!
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alabama24 said:Steven Langella said:
I have MacKeeper and did a Smart Uninstall.
I am curious about how MacKeeper may effect Logos. I have never used the program. Any thoughts KS4J?Apologies: personally have no experience with MacKeeper so not know if MacKeeper tracks application document files.
Logos 4 Mac has a number of application SQLite database files, which reside in your Logos 4 folder. The error log files shows database malformed error messages starting at 09:38:48 on 12 May 2012.
Thank God for providing technical talent and abilities, which can be used to glorify Him.Steven Langella said:I will try that. If I understand correctly. I really appreciate you taking the time to help me. Thanks!
Keep Smiling [:)]
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Steven Langella said:
IT WORKED!!!! THANK YOU SO MUCH!!
Rejoicing with you. [:)]
Steven Langella said:All I have to say is that with Keep Smiling For Jesus who needs Logos Tech Support!!!!!!
[Y] KS4J is very helpful indeed. [:)]
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Steven Langella said:
IT WORKED!!!! THANK YOU SO MUCH!! I really appreciate your time and help my friend! You made my night. Now I can go to bed!!
Thank you Jesus!!
Rejoicing with you [8-|] plus smiling [:D] and Praising Jesus. God is so good.
alabama24 said:Steven Langella said:All I have to say is that with Keep Smiling For Jesus who needs Logos Tech Support!!!!!!
KS4J is very helpful indeed. Keep Smiling 4 Jesus [:)] is my variation of Philippians 4:4
Personally Thankful for Logos Tech Support and other Logos users who have shared how Logos Tech Support helped them.
Likewise Thankful for Logos developers, who have provided a number of helpful forum replies, plus all Logos employees.
Keep Smiling [:)]
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Fr. Charles R. Matheny said:
Lets see if we can get Smiling For Jesus on here.
Prayers Ascending Steven.
Prayers answered about Logos 4 Mac. Thankful for answered prayer earlier this week; God is so good.
Keep Smiling [:)]
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alabama24 said:
I am curious about how MacKeeper may effect Logos.
Have not noticed any change in L4 operation since installing MacKeeper.
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Thanks for the heads up Jack!
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Jack Caviness said:
Have not noticed any change in L4 operation since installing MacKeeper.
However, I did have MacKeeper hang during a scan—Language junk files—while L4 Mac was open. Probably not related, but interesting [^o)]
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