Sync problem for ratings

I have recently gone through my library and rated all of the books. I thought these had all synced to my iPad and iPhone. However, moving on to study Galatians, I find that a few of the commentaries that I had rated on the PC are not rated on iOS. Interestingly, Vyrso is completely up to date on ratings, even those I changed a few minutes ago.

Is there a way to force the Logos app to sync. When I start the app it says updating library information for a few seconds, but the latest information is not there.

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Comments

JT (alabama24)

Is there a way to force the Logos app to sync

Yes. Kill it. From the multitask bar, close Logos out. When you reopen it, it will sync.

Jonathan Pitts

https://community.logos.com/discussion/comment/367747#Comment_367747

Tried that. It says it is updating the library, but the information is incorrect.

Mitchell

https://community.logos.com/discussion/comment/367824#Comment_367824

I think the problem is on the desktop software side. I have the same issues, not only with ratings but prioritization, and even after a complete reinstall of the phone app they aren't synced.

Does anyone know when these two sets of data are supposed to get the sync v2 treatment?

Jonathan Pitts

https://community.logos.com/discussion/comment/367839#Comment_367839

I think the problem is on the desktop software side.

Since the Vyrso app has the correct information, it must be correct on the server Vyrso is accessing.

JT (alabama24)

https://community.logos.com/discussion/comment/367824#Comment_367824

It says it is updating the library

Do you mean that you get a quick message, or are you saying that you permanently have a message that the app is "updating the library"?

Are these books downloaded by chance? Have you tried deleting the resource and see what happens?

JT (alabama24)

https://community.logos.com/discussion/comment/367839#Comment_367839

Does anyone know when these two sets of data are supposed to get the sync v2 treatment?

I believe that ratings and my tags has already happened, but I have not been told this by Logos. It's possible that the mobile app hasn't finished the transition. Prioritization has not happened yet.

The MyTags one was a nice discovery. If you look at a resources info panel on the mobile app, you should see your my tag's under the book cover. You can use this info in searches, but there isn't (at least currently) a syntax for this search. Let me give you an example… if you have a MyTag of "XYZ," a library search on the mobile app of "XYZ" will show you all your mobile enabled books with a MyTag of "XYZ." You cannot, however, do a search for "MyTag:XYZ". This makes the feature less useful for more common MyTag words. A search for a MyTag of "history" will be less useful than for one of "HistoryRoman"

Graham Criddle

https://community.logos.com/discussion/comment/367845#Comment_367845

Hi Alabama

The MyTags one was a nice discovery. If you look at a resources info panel on the mobile app, you should see your my tag's under the book cover. You can use this info in searches

I hadn't spotted this and it is a really useful feature.

Thanks for pointing it out

Graham

Jonathan Pitts

https://community.logos.com/discussion/comment/367844#Comment_367844

Do you mean that you get a quick message, or are you saying that you permanently have a message that the app is "updating the library"?

I get a progress bar across the top for a few seconds when I open the app. It then disappears, aparently having downloaded the latest information.

Are these books downloaded by chance? Have you tried deleting the resource and see what happens?

I actually first noticed the problem the problem because these books hadn't downloaded. I had selected Download All and let it run until all of the books that I had rated downloaded, then I stopped it. When I went looking for the Galatians books they had not been downloaded and were marked as unrated. Manually downloading those books didn't change the ratings.

JT (alabama24)

https://community.logos.com/discussion/comment/367850#Comment_367850

Jonathan - What version of Logos 4 are you running?

Jonathan Pitts

https://community.logos.com/discussion/comment/367864#Comment_367864

I'm on the latest beta.

I've just reinstalled the iPad app, and that seems to have updated the information.

JT (alabama24)

https://community.logos.com/discussion/comment/367868#Comment_367868

I've just reinstalled the iPad app, and that seems to have updated the information.

Glad its now working. [:)]

I'm on the latest beta.

FYI - The newest version is 4.5b SR1 on STABLE channel. You are out of date.

Graham Criddle

https://community.logos.com/discussion/comment/367845#Comment_367845

Just been looking at the use of MyTags in the iPad app and - as far as I can see - you can't use it in compound expressions

For example:

"edition:ebook & author:fred" returns all Vyrso books with fred as author

"edition:ebook & ToRead" (where ToRead is a tag) returns zero results.

Can anyone confirm this or am I missing something?

Graham

JT (alabama24)

https://community.logos.com/discussion/comment/368946#Comment_368946

Can anyone confirm this or am I missing something?

I havent checked yet, but what happens if you reverse the terms (so that the MyTag is first)? I think that what I stumbled on with the MyTags is probably an "undocumented" feature… its probably not fully implemented, but "kind of" works.

Graham Criddle

https://community.logos.com/discussion/comment/368957#Comment_368957

but what happens if you reverse the terms (so that the MyTag is first)?

Same results - a blank library screen

I think that what I stumbled on with the MyTags is probably an "undocumented" feature… its probably not fully implemented, but "kind of" works.

Yes, I guess you are right.