My Logos 4 Mac is not working well!

Hi,

As I try to click on Logos software every morning, I get to the English Bible (ESV). I place the cursor on words in the NT or OT, words in Hebrew and Greek appear on the bottom of the window. When I close it and come back to it every time during the day, I try again to place the cursor on the words as I continue to read, but words don't show up on the bottom of the window at all. I have been experiencing this problem for a while. Please help me!

Rimon

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JT (alabama24)

Rimon - can you explain more and perhaps give a screen shot? It sounds like it works some of the time, but not at other times. What is the difference? Did it work only once and then never again? Do you have to restart to get it to work again?

Also, what version are you using? What base package do you own?

Keep Smiling 4 Jesus :)

As I try to click on Logos software every morning, I get to the English Bible (ESV). I place the cursor on words in the NT or OT, words in Hebrew and Greek appear on the bottom of the window. When I close it and come back to it every time during the day, I try again to place the cursor on the words as I continue to read, but words don't show up on the bottom of the window at all. I have been experiencing this problem for a while.

Looking in ESV noticed many pericopes (e.g. in Matthew 5, the pericopes are: "The Sermon on the Mount", "The Beatitudes", "Salt and Light", "Christ Came to Fulfill the Law", "Anger", "Lust", "Divorce", "Oaths", "Retaliation", "Love Your Enemies") that appear in bold and lack words to display at the bottom.

Wonder about passage(s) where words do not show at the bottom ?

For illustration, => a screenshot would be appreciated.

Personally have Logos 4 open most of the time.

Keep Smiling [:)]

Rimon Armaly

https://community.logos.com/discussion/comment/369654#Comment_369654

Yes, I have to restart it again in order to get the Hebrew and Greek. When I place the arrow on an English word, in order to get the parsing of the word, it will not do it at all.As I mentioned earlier, When I click on the icon to open it, it will work, when I stop using it for an hour, come back to use it as I press on the icon, it will not work at all.

Rimon Armaly

https://community.logos.com/discussion/comment/369654#Comment_369654

I use

Logos 4.5b SR-2.

JT (alabama24)

https://community.logos.com/discussion/comment/369665#Comment_369665

When I click on the icon to open it, it will work, when I stop using it for an hour, come back to use it as I press on the icon, it will not work at all.

Which icon are you talking about?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/369665#Comment_369665

As I mentioned earlier, When I click on the icon to open it, it will work, when I stop using it for an hour, come back to use it as I press on the icon, it will not work at all.

Edit: If since your are using stable Logos 4 Mac (4.5b SR-2), when Logos 4 is not working, one option is recommend calling Logos Tech Support => http://www.logos.com/about/contact so can share desktop to show what is not working.

The other suggestion is enabling, then posting diagnostic log files (in a compressed archive) for Logos user and employee comments.

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac. If parsing fails to appear (or Logos 4 is not working at all), then compress log files and attach to a forum reply.

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

the applescript application uses the terminal commands in wiki => http://wiki.logos.com/Diagnostic_Logging#Mac

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages. To diagnose Logos 4 Mac not responding at all, console messages could be helpful.

Keep Smiling [:)]

Rimon Armaly

https://community.logos.com/discussion/comment/369669#Comment_369669

Logos Icon on the screen, as I wake up in the morning, I clock on Logos icon to start the program, or what others call it (short cut icon).

JT (alabama24)

https://community.logos.com/discussion/comment/369669#Comment_369669

Are you talking about the reverse interlinear, or just the parsing info at the bottom of the ESV panel?

Rimon Armaly

https://community.logos.com/discussion/comment/369674#Comment_369674

Yes, the parsing one

Rimon Armaly

https://community.logos.com/discussion/comment/369676#Comment_369676

t the parsing info at the bottom of the ESV panel

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/369673#Comment_369673

Logos Icon on the screen, as I wake up in the morning, I clock on Logos icon to start the program, or what others call it (short cut icon).

Wondering if Logos Icon on the screen is referring to the Dock ?

Wiki Logos 4 Mac has => Mini FAQ with link to Apple's Mac 101 page that includes Give me the grand tour of the Mac interface with Lesson 3: The Dock

For forum replies, the editor has option to Quote (also can edit replies); wiki Using the Forums has => Reply post editor

Keep Smiling [:)]

Thomas Ball

https://community.logos.com/discussion/comment/369678#Comment_369678

Hello Rimon,

I'm sorry for the strange behavior regarding the parsing information. Can you give us a call at your earliest convenience, so that we can resolve the issue? 800-875-6467

Thank you.

Dale Heinold

https://community.logos.com/discussion/comment/369684#Comment_369684

I am intermittently seeing the same thing with parsing. Sometimes reloading the layout back to a saved version fixes it, sometimes a restart of the software, sometimes it starts/stops for no apparent reason. At the moment it is working. But if there is a fix or adjustment that can be posted that would be helpful.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/371691#Comment_371691

sometimes it starts/stops for no apparent reason.

If parsing stops, suggest calling Logos Tech Support. With your permission, Logos can remotely share desktop with you to investigate and resolve.

Keep Smiling [:)]