online license
We need to renew our online license, and have been trying for 8 days, but we always get a error message. What do we need to do to solve this problem, short of not using proclaim software any longer?
Comments
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At which point are you seeing the error message? Attaching your log files to a reply to this thread will help us diagnose the issue.
Mac:
- /Users/[username]/(~Library)/Application Support/Proclaim/Logging/
- The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.
Windows:
- XP - %USERPROFILE%\My Documents\Proclaim Log Files\
- Vista/Win7 - %USERPROFILE%\My Documents\Proclaim Log Files\
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The point I get the message is at the end, after I hit submit to finish the transaction.
Program Version: 1.5 (1.05.0.0009)
Windows Version: 6.1.7601.65536
Time: 2012-05-27 07:13:41 -06:00 (2012-05-27T13:13:41Z)
Installed memory: 2,038 MB
Install path: C:\Users\Kinnards\AppData\Local\Apps\2.0\G710AV7K.E2G\HLXM0ML7.OHO\proc..tion_c830e69472a2fd73_0001.0005_e2a9fc4093212e7e\Proclaim.exe
Free install space: 193,692 MB
Temp path: C:\Users\Kinnards\AppData\Local\Temp\
Free temp space: 193,692 MB
Program Version: 1.5 (1.05.0.0009)
Time: 2012-05-27 07:13:41 -06:00 (2012-05-27T13:13:41Z)
Error handling response (GET http://proclaimservices.logos.com/v1/media/653c0a64-006b-4655-9345-c26333411768.jpg).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
Program Version: 1.5 (1.05.0.0009)
Time: 2012-05-27 07:13:43 -06:00 (2012-05-27T13:13:43Z)
Error handling response (GET http://proclaimservices.logos.com/v1/media/079369f3-aa84-46e6-912e-be021de9cc39.jpg).
System.Net.WebException: The operation has timed out0 -
I don't believe the pasted log messages are related. Please try these steps
- open Proclaim
- reproduce the failure purchasing a license
- attach the Proclaim.log file to this thread.
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2012-05-30 23:28:25.0965 1 Info OurApp Starting application (1.5, version 1.05.0.0011) at 4.537 seconds.
2012-05-30 23:28:38.9713 1 Info UserManager Opening UserManager in C:\Users\Kinnards\AppData\Local\Proclaim\Users.
2012-05-30 23:28:47.0028 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Users\UserManager.db
2012-05-30 23:28:53.6291 1 Info OurApp Showing startup window Logos.Proclaim.StartupWindow at 33.071 seconds.
2012-05-30 23:28:53.6571 1 Info AppModel App is now idle.
2012-05-30 23:28:54.0562 1 Info ElementUtility Couldn't find focusable item; focus unchanged.
2012-05-30 23:28:55.4362 1 Info AppStartupModel User cookie verification succeeded.
2012-05-30 23:28:56.0663 1 Info ProclaimServices Initializing ProclaimServices. (Data Folder = C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d)
2012-05-30 23:28:56.0853 1 Info ProclaimServices (Timed) Creating online application preferences.
2012-05-30 23:28:56.1043 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\OnlinePreferencesManager.
2012-05-30 23:28:56.3983 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\OnlinePreferencesManager\PreferencesManager.db
2012-05-30 23:28:56.4343 1 Info ProclaimServices (347ms) Creating online application preferences.
2012-05-30 23:28:56.4603 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LocalApplicationPreferencesManager.
2012-05-30 23:28:56.5723 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LocalApplicationPreferencesManager\PreferencesManager.db
2012-05-30 23:28:56.5723 1 Info ProclaimServices (Timed) Creating license manager.
2012-05-30 23:28:56.5803 1 Info ClientLicenseManager Opening LicenseManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LicenseManager.
2012-05-30 23:28:56.6063 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\LicenseManager\LicenseManager.db
2012-05-30 23:28:56.6063 1 Info ProclaimServices (31ms) Creating license manager.
2012-05-30 23:28:56.6083 1 Info ProclaimServices (Timed) Creating media manager.
2012-05-30 23:28:56.8523 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\MediaManager\MediaManager.db
2012-05-30 23:28:56.8523 1 Info ProclaimServices (245ms) Creating media manager.
2012-05-30 23:28:56.8523 1 Info ProclaimServices (Timed) Creating presentation manager.
2012-05-30 23:28:56.8523 1 Info PresentationManager Opening PresentationManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\PresentationManager.
2012-05-30 23:28:56.9523 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\PresentationManager\PresentationManager.db
2012-05-30 23:28:56.9693 1 Info ProclaimServices (115ms) Creating presentation manager.
2012-05-30 23:28:56.9693 1 Info ProclaimServices (Timed) Creating slide cache manager.
2012-05-30 23:28:56.9913 1 Info SlideCacheManager Opening SlideCacheManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\SlideCacheManager.
2012-05-30 23:28:57.0533 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\SlideCacheManager\SlideCacheManager.db
2012-05-30 23:28:57.0533 1 Info SlideCacheManager (Timed) Expiring slide cache.
2012-05-30 23:28:57.0833 1 Info SlideCacheManager Removed 0 records
2012-05-30 23:28:57.0833 1 Info SlideCacheManager (27ms) Expiring slide cache.
2012-05-30 23:28:57.0833 1 Info ProclaimServices (110ms) Creating slide cache manager.
2012-05-30 23:28:57.0833 1 Info ProclaimServices (Timed) Creating TouchPoints Database manager
2012-05-30 23:28:57.1193 1 Info TouchPointsManager Opening TouchPointsManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\TouchPointsManager.
2012-05-30 23:28:57.1743 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\TouchPointsManager\TouchPointsManager.db
2012-05-30 23:28:57.1743 1 Info ProclaimServices (90ms) Creating TouchPoints Database manager
2012-05-30 23:28:57.1983 1 Info ProclaimServices (Timed) Creating upload manager.
2012-05-30 23:28:57.2303 1 Info UploadManager Opening UploadManager in C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\UploadManager.
2012-05-30 23:28:57.3034 1 Info LocalFileDatabase Found existing database at C:\Users\Kinnards\AppData\Local\Proclaim\Data\v0q3kl0e.u2d\UploadManager\UploadManager.db
2012-05-30 23:28:57.3034 1 Info ProclaimServices (108ms) Creating upload manager.
2012-05-30 23:28:57.3714 1 Info SyncManager Adding sync client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
2012-05-30 23:28:57.3754 1 Info SyncManager Adding sync client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
2012-05-30 23:28:57.3754 1 Info SyncManager Starting sync manager thread.
2012-05-30 23:28:57.3754 18 Info SyncManager Sync manager thread started.
2012-05-30 23:28:57.3884 18 Info SyncManager (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
2012-05-30 23:28:57.5094 19 Info AppStartupModel (Timed) Updating stock media.
2012-05-30 23:28:58.9094 18 Info SyncClient New last known milestones: {"permissionMilestone":"4","itemMilestone":"187560"}
2012-05-30 23:28:58.9094 18 Info SyncManager (1527ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
2012-05-30 23:28:58.9094 18 Info SyncManager (Timed) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
2012-05-30 23:28:59.9575 18 Info SyncClient New last known milestones: {"permissionMilestone":"4","itemMilestone":"2394225"}
2012-05-30 23:28:59.9575 18 Info SyncManager (1042ms) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
2012-05-30 23:29:00.2025 19 Info AppStartupModel (2694ms) Updating stock media.
2012-05-30 23:29:00.2025 19 Info AppStartupModel (Timed) Updating licenses.
2012-05-30 23:29:00.6075 19 Info AppStartupModel (400ms) Updating licenses.
2012-05-30 23:29:00.6075 1 Info AppModel App is no longer idle.
2012-05-30 23:29:02.7617 1 Info ServiceItemViewModel Service item 'LOGO' regenerating slides now.
2012-05-30 23:29:02.7977 1 Info ServiceItemViewModel Service item 'Mission work' regenerating slides now.
2012-05-30 23:29:02.7977 1 Info ServiceItemViewModel Service item 'Small Group' regenerating slides now.
2012-05-30 23:29:02.8107 1 Info ServiceItemViewModel Service item 'The Heart of Worship 127' regenerating slides now.
2012-05-30 23:29:02.8107 1 Info ServiceItemViewModel Service item 'Invitation' regenerating slides now.
2012-05-30 23:29:02.8107 1 Info ServiceItemViewModel Service item 'Taking a Stand_Standing out_Gen 6 (9-22)' regenerating slides now.
2012-05-30 23:29:02.8367 1 Info ServiceItemViewModel Service item 'RightNow-Noah_-_Stepping_out_on_Faith_with_Teaching_by_Chris_Seay' regenerating slides now.
2012-05-30 23:29:02.9057 1 Info ServiceItemViewModel Service item 'Genesis 6:9–22' regenerating slides now.
2012-05-30 23:29:02.9057 1 Info ServiceItemViewModel Service item 'Special Music' regenerating slides now.
2012-05-30 23:29:02.9057 1 Info ServiceItemViewModel Service item 'Offering' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item '91357_Oh_Our_Lord_III' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 4' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 3' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 2' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'ICP 1' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'Pastor Time' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'It Is Well with My Soul 719' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'I Will Follow 21201_ppt' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'Raymond and Denorah Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:02.9117 1 Info ServiceItemViewModel Service item 'DJ Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Nikki Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Janice Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Announcements' regenerating slides now.
2012-05-30 23:29:02.9267 1 Info ServiceItemViewModel Service item 'Rock of Ages 126' regenerating slides now.
2012-05-30 23:29:02.9457 1 Info ServiceItemViewModel Service item 'Web Site' regenerating slides now.
2012-05-30 23:29:02.9457 1 Info ServiceItemViewModel Service item 'Sermon CD' regenerating slides now.
2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Budget need' regenerating slides now.
2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Paisley - Phones Off' regenerating slides now.
2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Follow Along' regenerating slides now.
2012-05-30 23:29:02.9907 1 Info ServiceItemViewModel Service item 'Children restroom' regenerating slides now.
2012-05-30 23:29:03.0047 1 Info ServiceItemViewModel Service item 'Nursery' regenerating slides now.
2012-05-30 23:29:03.0047 1 Info ServiceItemViewModel Service item 'Welcome' regenerating slides now.
2012-05-30 23:29:08.1340 1 Info AppStartupModel Startup completed, showing Completed now.
2012-05-30 23:29:09.2670 1 Info ServiceItemViewModel Service item 'Small Group' regenerating slides now.
2012-05-30 23:29:09.2670 1 Info ServiceItemViewModel Service item 'Mission work' regenerating slides now.
2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'LOGO' regenerating slides now.
2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'Invitation' regenerating slides now.
2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'The Heart of Worship 127' regenerating slides now.
2012-05-30 23:29:09.3470 1 Info ServiceItemViewModel Service item 'Genesis 6:9–22' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'RightNow-Noah_-_Stepping_out_on_Faith_with_Teaching_by_Chris_Seay' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Taking a Stand_Standing out_Gen 6 (9-22)' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Offering' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Special Music' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 4' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 2' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 3' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item '91357_Oh_Our_Lord_III' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Pastor Time' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'ICP 1' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'It Is Well with My Soul 719' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'DJ Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'Raymond and Denorah Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:09.3550 1 Info ServiceItemViewModel Service item 'I Will Follow 21201_ppt' regenerating slides now.
2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Janice Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Nikki Ford Baptism Video' regenerating slides now.
2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Announcements' regenerating slides now.
2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Budget need' regenerating slides now.
2012-05-30 23:29:09.3700 1 Info ServiceItemViewModel Service item 'Welcome' regenerating slides now.
2012-05-30 23:29:12.6742 1 Info ServiceItemViewModel Service item 'Nursery' regenerating slides now.
2012-05-30 23:29:12.6742 1 Info ServiceItemViewModel Service item 'Children restroom' regenerating slides now.
2012-05-30 23:29:12.6742 1 Info ServiceItemViewModel Service item 'Follow Along' regenerating slides now.
2012-05-30 23:29:12.6772 1 Info ServiceItemViewModel Service item 'Paisley - Phones Off' regenerating slides now.
2012-05-30 23:29:12.6772 1 Info ServiceItemViewModel Service item 'Web Site' regenerating slides now.
2012-05-30 23:29:12.6772 1 Info ServiceItemViewModel Service item 'Rock of Ages 126' regenerating slides now.
2012-05-30 23:30:15.5198 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2012-05-30 23:32:40.1311 1 Error ShoppingCartWizardScreenViewModel Error encountered purchasing quote AccountServices.Models.Purchasing.QuoteDto - BadRequest
2012-05-30 23:33:46.2689 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2012-05-30 23:35:26.1646 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.0 -
Thanks for the log file. I have credited your group a free 1 month on air license while we work through this issue. I'll be following up with you privately over email.
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