BUG - crash Proclaim has stopped working...

1346.Proclaim.log 7522.ProclaimCrash.txt 3733.ProclaimError.log

I have been using the non-license (not "airable") version and doing some testing of things that I work commonly to verify if this will do what we need. for some time now, I am not able to even get it to "really" startup. what that means is that after the "logging in" begins, the pop-up error that says that Proclaim has stopped working opens.

in the backgroupod, I can see it finish logging in, then sycronize, then gets to the normal screen asking me to purchase a license. I can click later and it does open, but that pop-up error is still there, and remains on top. everything seems to work "back there", but the error text box is still there and it has only one button that says "close application", so when I click it - Proclaim does shut down.

Any assistance would be appreciated.

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Allen Petersen

Brent,

Thank you for the log files. I
was able to track down the problem and we will be shipping a fix for this later today.

-allen

CoF Church

https://community.logos.com/discussion/comment/375029#Comment_375029

Similar bug here. Here's what I remember happening:

I had the presentation ready to go, had finished it at home and it synced up fine when I got to church. One of the other A/V techs saw the "Add website" feature, so I went to mess around with it and show her how it might work. So I "add" --> website --> type one in --> it says I have the wrong version of Flash (a newer one) so I can just view the non-Flash version, so I did. Then, I went to try a different site, and when I typed in the URL, Proclaim crashed and now I can't open up the program without it immediately giving me the "Proclaim has stopped working" message and having to close it. That stunk considering we were to begin praise and worship songs, etc. in less than 40 minutes. Doh!

Anyway, I also downloaded the software at work this week and it allowed me to log in. From there, I deleted the worship presentation that blew up (without trying to open it up first, of course... didn't want to take the chance). However, when I came to the church tonight (right now) and opened Proclaim and allowed it to sync up (assuming I had deleted the file in the cloud), it still tries to open to that same presentation and blows up.

What can I do? I thought by deleting that file from work it would be gone. And can this be prevented in the future? I don't want to be afraid to try other features for fear of losing presentations.

Thanks for your help,

Mike

Brent Hoefling

https://community.logos.com/discussion/comment/375029#Comment_375029

Thanks Allen Petersen. I launched again later yesterday and after a proclaim update, it loaded fine.