BUG: Proclaim Crashes With Attempted Image Upload

Jeff Loven

Hi,

I'm running the latest version of Proclaim, but am experiencing consistent crashing. Here's my sequence of events...

-Start Proclaim

-Open any presentation

-Add an image slideshow

-Click the "Add Images...a file on your computer" link

-Select the file from my computer and click "Open"

-Ensure "Upload and sync to my group" is selected in the Proclaim dialog box that appears

-Click "Add"

At this point Proclaim crashes every time. I've attached my Proclaim logs below.

Any help is appreciated, I use this program regularly and am quite "stuck" without it.

Thanks!

33657.Proclaim.log

5706.ProclaimCrash.txt

7774.ProclaimError.log

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Comments

Scott Alexander

Looks like we have a bug with how we handle UNC file paths w/ fully qualified host names. Some possible workarounds until we fix this bug -

copy the files you want to upload to your local machine and upload from there. This will make the path something like C:\Images\foo.jpg rather than \\thebridge.lan\Images\foo.jpg
don't use the fully qualified host name when entering the file path to upload , rather thebridge.lan use simply thebridge

Jeff Loven

https://community.logos.com/discussion/comment/377424#Comment_377424

Looks like we have a bug with how we handle UNC file paths w/ fully qualified host names. Some possible workarounds until we fix this bug -

copy the files you want to upload to your local machine and upload from there. This will make the path something like C:\Images\foo.jpg rather than \\thebridge.lan\Images\foo.jpg

This work-around seems to be working for now. Thanks!