Locked resources in Links/references in Faithlife study bible

ELA

A couple of years ago I bought Word commentaries. Logos sold the set as a CD at that time - but you could get a download from customerservice. At that time I downloaded the books into Libronix and it worked well until I noticed that 3 books were locked: book 19 (Craigie: psalms) and 24 and 25 (Watts: Isaiah 1-33 & 34-66).

I contacted customerservice - and we had a rather long correspondance in which I was suggested to do all kinds of things - everytime ending in no result. The books remained locked.
I eventually gave up - I had also discovered that I could access the books in Logos 4 - so I could use the books, just not in Libronix.

What has been irritating though is that these books are referenced a lot - and when I click on a link to the books in Logos4 , I'm reminded that I don't own these books so I cannot use them ....I can buy them of cause from Logos.

Recently I experienced the problem on faithlife study bible. These books are again referenced a lot - and they're locked to me.
However this time I noticed that the books in my library are called: revised
I went to the ftp-pages to see if there was another version of the books here. There was. I downloaded the files to Libronix - and it worked. These books are not locked anymore
I think this was the only thing technical service didn't suggest to me - I guess they weren't aware of the 2 versions of the books.

However the problem is alive and well because there are obvious several versions of some books and if you don't have the version of the reference in faithlife study bible or the one that is used in a Logos4 reference, you cannot open the book directly from the reference.
I noticed the same problem with Dictionary of Biblical Images (which is used A LOT in FSB) I have the book in my library but cannot open the reference.

I would suspect that some other people that bought Word at the same time as me (summer 2010) would have this problem. Maybe you haven't noticed because you don't use Libronix - but the references are locked.

My suggestion is that Logos open the books that are used for the references to the owners of the titles (if you have the title(s) in your library) - or make the references useable to both original and revised versions.

Elisabet

Patrick S.

It is also a bit frustrating in that the locked resources are only shown as the coded abbreviated names such as "ZIBBC OT 1" and when you click on it all you see is "this resource couldn't be opened for some reason" which is not very helpful.

Is there any list that allows to search for Logos resources by their abbreviated code name?

NB.Mick

https://community.logos.com/discussion/comment/391271#Comment_391271

Patrick S. said:

It is also a bit frustrating in that the locked resources are only shown as the coded abbreviated names such as "ZIBBC OT 1" and when you click on it all you see is "this resource couldn't be opened for some reason" which is not very helpful.

you betray that you are using a Mac - this is one of the few remaining "parity issues" (but then, we Windows people don't get a glimpse into Narnia which should outweigh this and a number of more servere things that have been fixed in the course of the last one or two years). We windows people get a link to the resource page on Logos.com

Patrick S. said:

Is there any list that allows to search for Logos resources by their abbreviated code name?

.

Most often one can guess these pretty good. There is a list of Logos resources cited in the FSB, but without the abbreviations (it was posted here in the forums, although I think it belongs together with the abbreviation codes into FSB), which I put as an Excel spreadsheet into the documents section of FSB Users group on faithlife. 

However, the work around is even better: click the same resource in FSB on www.biblia.com and it will lead you to the product page. 

Hope this helps,

Mick

EDIT: I don't know where it is cited, but ZIBBC stand for Zondervan Illustrated Bible Backgrounds Commentary. 

DMB

Hi Elisabet

I got WBC about that time period but intensionally got the disk from 'outside'. Did you get the disk or download it from a Libronix script (into Libronix)?

Periodically when I re-install Libronix on another PC, I get a headache of licenses not picking up even though I'm restoring them from a full version and doing a re-start.

For me the solution has always been clearing the library buffer (Tools > Options > General > Resource Paths > button) and forcing a re-read with a re-start. I don't know why that fixes the licenses though. Then I've other ones where nothing seemed to fix the license until Customer Service 'did something' and I re-synchronized.

It's unfortunate Logos (?) sold you a product without actually getting the licenses resolved.

After you mentioned Isaiah etc, I went and checked! (works).