On-Air Crash
After being updated to 1.6(1.06.0.0519) yesterday, proclaim crashes every time I click the on-air button. It caused us to have no presentation for our service last night. Please Help.
Comments
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Hi Bryan
Some more information
- what operating system are you using?
- and providing diagnostic logs (see third post in this forum) will help the developers discover the problem.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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Thanks Mike.
I am running on Windows 7 Home. There is not a third post that I can find to know how to get diagnostic logs.
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With my apologies, I was looking for the logging information to be more seperated. I have enabled the logging. Unfortunately, I have a much bigger problem. I removed Proclaim so I could reload it from the beginning and now I can't download it to my computer.
Thanks
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When I try to redownload it this is the details from the failed installation. Thanks again.
PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.269
System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll : 4.0.30319.269 (RTMGDR.030319-2600)
dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll : 4.0.31106.0 (Main.031106-0000)SOURCES
Deployment url : http://www.proclaimonline.com/clickonce/proclaim.application
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET
Deployment Provider url : http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Proclaim.application
Server : AmazonS3
Application url : http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Application%20Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.manifest
Server : AmazonS3IDENTITIES
Deployment Identity : Proclaim.application, Version=1.6.0.519, Culture=neutral, PublicKeyToken=c830e69472a2fd73, processorArchitecture=x86
Application Identity : Proclaim.exe, Version=1.6.0.519, Culture=neutral, PublicKeyToken=c830e69472a2fd73, processorArchitecture=x86, type=win32APPLICATION SUMMARY
* Installable application.ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of http://www.proclaimonline.com/clickonce/proclaim.application resulted in exception. Following failure messages were detected:
+ Downloading http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Application Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.deploy did not succeed.
+ The operation has timed out.COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.WARNINGS
There were no warnings during this operation.OPERATION PROGRESS STATUS
* [8/13/2012 3:19:49 PM] : Activation of http://www.proclaimonline.com/clickonce/proclaim.application has started.
* [8/13/2012 3:19:50 PM] : Processing of deployment manifest has successfully completed.
* [8/13/2012 3:19:50 PM] : Installation of the application has started.
* [8/13/2012 3:19:51 PM] : Processing of application manifest has successfully completed.
* [8/13/2012 3:19:55 PM] : Found compatible runtime version 2.0.50727.
* [8/13/2012 3:19:55 PM] : Detecting dependent assembly Sentinel.v3.5Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil using Sentinel.v3.5Client, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil.
* [8/13/2012 3:19:55 PM] : Detecting dependent assembly System.Data.Entity, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil using System.Data.Entity, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=msil.
* [8/13/2012 3:19:55 PM] : Request of trust and detection of platform is complete.ERROR DETAILS
Following errors were detected during this operation.
* [8/13/2012 3:26:05 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
- Downloading http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/ClickOnce/Application Files/Proclaim_1_06_0_0519_634801027013860888/Proclaim.exe.deploy did not succeed.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Net.WebException
- The operation has timed out.
- Source: System
- Stack trace:
at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.0 -
Bryan,
On Windows 7 you can find log files under %USERPROFILE%\My Documents\Proclaim Log Files\. If you post them we can look into what is causing the crash.
Thanks,
Erik
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Hello Byran,
When you say that you cannot re-download Proclaim, are you getting an error message during the download or install process?
Anton Antig
Logos Technical Support
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An "install" and "do not install"
button show up and I click on "install"
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But when it doesn't go through, the error message says that the download did not complete properly so I am not sure. Sorry for my ignorance.
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Ok,
I am not sure if I am supposed to post the text or the file so I am trying to figure out how to do both but here is the text of the first one.
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Bryan,
Thank you for bringing this issue to our attention.
We have just shipped a fix for the crash you were experiencing while attempting to go On Air. Simply open Proclaim to automatically download the update, or manually install the latest version from http://proclaimonline.com/app/download.aspx?
-Jeremy
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Thank you so much Jeremy. I manually installed it and it worked and it projects again. Not sure what happened but very happy to have it fixed.
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