How do I cancel the Proclaim On-Air Subscription?

royboybaum@gmail.com
royboybaum@gmail.com Member Posts: 1 ✭✭

I could not find a button or link that would let me cancel my subscription. I then tried to call the 800# and was on hold for about 5 minutes before I gave up and came here. Thanks for you help...

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,459

    Hi Roy,

    I can't answer your first question but can say that Logos are usually very good on the phones and usually won't keep you holding for more than a few seconds - if your annual subscription is imminent then I suggest you give Customer Services another try.

    If you are not in the US (or, actually, even if you are) Skype can be a good way of contacting them.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819

    Wait times above 2 minutes are quite unusual, but I understand that we did have a larger than usual call volume yesterday.

    Give us another call and we will be able to help you.

     

    Thanks,

    - Hunter Clagett

    Logos 4 Bug Report - Mac | PC

    Proclaim - Mac/PC