songs disappearing

last sunday we had the mysterious issue of songs disappearing from our playlist during the service! we were midstream worship set ....seriously embarrasing for the team

we had no backup for the song set and we are seriously considering going back to the pc and using easyworship again... its basic but it works..

I will be looking for a log on sunday to see if there's a report on this issue..

the operator tried to access the song again with songselect search but the song didn't come up in the search window..is there a way to search for the CCLI number?

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Allen Petersen

Following up via email.

Pastor Todd

https://community.logos.com/discussion/comment/395552#Comment_395552

Very interesting. We had the exact same thing happen this past Sunday as well. Mid service, while "on-air" two songs disappeared from proclaim. After service we tried to look up the song, and nothing was in "My Songs." We produce the service on the mac platform, and project on a PC.

ang

https://community.logos.com/discussion/comment/395589#Comment_395589

Thank you Todd... exactly the same problem,

we didnt use proclaim last week the fallout from the previous week made me skidish! we went with simple on sunday used keynote on the mac and powerpoint on the pc..

Allen Petersen

https://community.logos.com/discussion/comment/395608#Comment_395608

I'm investigating both cases. I have a few questions.

Where the songs currently being presented when they
disappeared or where they upcoming service items?

Did you notice the songs disappear in the order of service
(left side of screen) and the timeline (bottom of screen)?

Pastor Todd, Did this happen on your early or late service
on Sunday?

Pastor Todd

https://community.logos.com/discussion/comment/396345#Comment_396345

This happened in early service.

We made a change to a song order for early service about an hour before service. The change was on the machine used to project. When service started, everything was going fine until time to sing that song. Song was missing. My worship guy said it was missing from left side.

ang

https://community.logos.com/discussion/comment/396689#Comment_396689

thankyou Todd for explaining your situation as it sounds exactly the same as we experienced.. Hopefully this can be resolved quickly

ang

https://community.logos.com/discussion/comment/396345#Comment_396345

Hi Allen

did you get anywhere with this mysterious issue??

cheers angela

Eric Harman

https://community.logos.com/discussion/comment/396689#Comment_396689

We have had similar problems the past two weeks. Last week, we lost one song (on the left side) and had to reinsert it from SongSelect as the screen offered NO songs from our own library. We caught this before the service and were able to make the correction in time. Yesterday (Sept 5, we lost all our songs with the same issue ( nothing on the left side, the lyrics showed on the right side but wouldn't play, nothing showing in our library, we had to download all the songs again. One possible factor? We tend to modify some part of the song where (ladies sing) etc. Is the modification of the template causing the issue? Also, I saw an error message that our library was not available while we were offline. Our internet was working and we pulled the presentation from the cloud so...

Eric Harman

https://community.logos.com/discussion/comment/1179023#Comment_1179023

FYI: We have all our music in Proclaim and run it at practice to make sure we have the presentation ready for Sunday's service. Nothing happens during the week. It is only on Sunday, the "scheduled day" of the presentation that causes problems.

Eric Harman

https://community.logos.com/discussion/comment/1179024#Comment_1179024

Another observation: We tend to pull more songs from our own library as it builds. If I'm getting an error message about the connection to our library, it makes sense that those songs would disappear from our presentation. Is there an issue with connectivity to our music libraries - but why only on Sundays??? Just thinking... which hurts.

Eric Harman

https://community.logos.com/discussion/comment/396345#Comment_396345

Allen, For me, the left side of the screen is where we can edit the song. The right side is where we preview the slide. For us at Union Chapel, the order of service shows everything intact.