Unable to install Logos

Sandy Morris

Hi there

Installing Logos I keep receiving the error "Setup was unable to download a required file".

I have followed all the instructions on this page:  http://www.logos.com/support/logos4/windows/unable_to_connect

without success.

I have now enabled logging and have attached the resulting file in the hope that you can help me.  I notice that a BIT error is being returned.  I have as directed on the page above, run a check using the command prompt which seemed to return information about the file as I would expect.

 

Thanks

Sandy

BillS

Sandy,

Is there anything you can uninstall to ensure a "clean" start?

Then, does  http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe work any better for you?

 

Sandy Morris

https://community.logos.com/discussion/comment/407398#Comment_407398

Hi Bill

 

Thanks for your reply.  I've spent some time this afternoon uninstalling three programs I had previously installed.  My computer is only about nine months old and doesn't have very much on it.  I have restarted a few times and made sure all Windows updates are done.  I'm still getting the same ERROR lines in the log file:

2012-10-20T04:30:18Z 0x1648 Error IssueError Issuing exception 0x80200049: Unknown error 0x80200049 [BitsClient.cpp(72)]

2012-10-20T04:30:18Z 0x1648 Error Download COM error '0x80200049', 'Unknown error 0x80200049

Oh, and I have tried using the file you linked to.

Thanks

Sandy

Thomas Ball

https://community.logos.com/discussion/comment/407544#Comment_407544

Hi Sandy,

It looks like your BITS (Background Intelligence Transfer Service) is full. I'm going to email you instructions explaining how to resolve the issue. 

 

 

seth porinsky

https://community.logos.com/discussion/comment/409221#Comment_409221

I'm having this same problem

Dave Hooton

https://community.logos.com/discussion/comment/431675#Comment_431675

seth porinsky said:

I'm having this same problem

Seth,

If you are getting the same message whilst installing Logos i.e. "Setup was unable to download a required file" then follow this advice,** else you need to upload some logs as per http://wiki.logos.com/Diagnostic_Logging

 

** if on Windows XP use the Start > Run box, but then you may have to download the Bitsadmin utility:-

• http://downloads.logos.com/LBS4/InstallerBeta/bitsadmin.exe right-click and save target to your desktop.
• In the Command Prompt type cd c:\documents and settings\your name\desktop