Logos 5 keeps crashing while signing in.

Wayne Since you mentioned sending a report to Apple, I am assuming that you are on a Mac.

Logs will be needed for anyone to provide assistance.

KS4J has created an Applescript that will enable/disable logging for you 5504.Logos4MacLogging.app.zip

You can also download 6403.Logos Log Scribe R2.zip which will locate, assemble, archive, and place the file on your desktop all ready for posting.

Just click the little paper clip in the tool bar and attach the file

https://community.logos.com/discussion/comment/419923#Comment_419923

Yes I am on a Mac. I've tried attaching the file via the paper clip but it doesn't seem to work. Is the tool bar you mention in my email or in the forum? I cannot seem to locate it in either.

Wayne

Mark Smith

https://community.logos.com/discussion/comment/420353#Comment_420353

Yes I am on a Mac. I've tried attaching the file via the paper clip but it doesn't seem to work. Is the tool bar you mention in my email or in the forum? I cannot seem to locate it in either.

It is at the top of the compose message bar.

https://community.logos.com/discussion/comment/419923#Comment_419923

7457.Console Messages.log

https://community.logos.com/discussion/comment/420367#Comment_420367

8611.LogosCrash.txt

https://community.logos.com/discussion/comment/420367#Comment_420367

0675.LogosError.log

https://community.logos.com/discussion/comment/420367#Comment_420367

I couldn't attach the whole file folder, so I attached three of the four files from the folder. the fourth file was 0 kb.

Mark Smith

https://community.logos.com/discussion/comment/420398#Comment_420398

Go to /Users/waynebriscoe/Library/Application Support/Logos4/Data/m866gms2.bnm/BibleIndex/ and delete that folder (BibleIndex), then try to restart Logos 5. This should force a full re-indexing of the Bible Index which is the source of your indexing crashes.

Mark Carter

https://community.logos.com/discussion/comment/420407#Comment_420407

Hi Mark,

I'm having the same problem as the one on this thread. Can you help me out? I'm attaching what was produced by Logos Log Scribe.4174.LogosLogs Mark Carter 20121112-133514.gz

https://community.logos.com/discussion/comment/423535#Comment_423535

I'm attaching what was produced by Logos Log Scribe.

Unfortunately, you left out the first step. Your logs indicate that logging is not enabled. Download KS4J's Applescript and enable logging. Then when L5 crashes, post your logs again.

KS4J has created an Applescript that will enable/disable logging for you 5504.Logos4MacLogging.app.zip

Mark Carter

https://community.logos.com/discussion/comment/423573#Comment_423573

Thanks,

Here is the Logos Log after enabling logging.6825.LogosLogs Mark Carter 20121112-150008.gz

https://community.logos.com/discussion/comment/423594#Comment_423594

Here is the Logos Log after enabling logging

Seeing that you did not previously have logging enabled is about the extent of my log reading abilities. Hopefully, someone more technically inclined will answer.

Mark Barnes

https://community.logos.com/discussion/comment/423629#Comment_423629

Here is the Logos Log after enabling logging

Seeing that you did not previously have logging enabled is about the extent of my log reading abilities. Hopefully, someone more technically inclined will answer.

Mark,

You've sent your Mac system log, rather than your Logos log. That doesn't contain all the information we need, but does contain your personal email addresses and telephone number. If that matters to you, you might like to edit your post and remove that attachment, then upload the Logos log instead.

https://community.logos.com/discussion/comment/423594#Comment_423594

Here is the Logos Log after enabling logging.6825.LogosLogs Mark Carter 20121112-150008.gz

After reading Mark Barnes' reply to your post, I took a look at your logs. When you use KS4J's Applescript, you must restart L5 for the logging to commence. I apologize that I did not mention that earlier. From the logs in the archive, it would appear that a restart was not performed.

Now that L5 has crashed, logging should be enabled. If you open the Applescript, the dialog box should tell you that logging is enabled. Then, if L5 crashes again, please post logs again. Again, I apologize for the incomplete instructions.

Thank you, Mark Barnes for catching my error. The Console Message file may provide development with some useful information.

https://community.logos.com/discussion/comment/424012#Comment_424012

I am having the same problem and I am using a windows 7 machine. I just downloaded logos tonight and it is not working when trying to log in. I downloaded the app to my android phone and I am able to sign in on it. any help would be appreciated

Dave Rose

https://community.logos.com/discussion/comment/424359#Comment_424359

Log Name:      Application
Source:        Windows Error Reporting
Date:          11/13/2012 9:09:19 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      WhiteBuffalo-PC
Description:
Fault bucket 3368725942, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: logos.exe
P2: 5.0.0.1835
P3: 509809f2
P4: Libronix.Utility
P5: 5.0.0.1835
P6: 509808f5
P7: 8fb
P8: 25
P9: ZBZBEBJ14NSH2JKXAN13UML1DTWCXDQV
P10:

Attached files:
C:\Users\White Buffalo\AppData\Local\Temp\WERB99F.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\White Buffalo\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_logos.exe_144c8fc9f28839795d6fdbac4bf1bd72c4777f9_1b9afff1

Analysis symbol:
Rechecking for solution: 0
Report Id: 415d75fa-2e00-11e2-9421-000272afecab
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-14T02:09:19.000000000Z" />
    <EventRecordID>151855</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WhiteBuffalo-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>3368725942</Data>
    <Data>5</Data>
    <Data>CLR20r3</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>logos.exe</Data>
    <Data>5.0.0.1835</Data>
    <Data>509809f2</Data>
    <Data>Libronix.Utility</Data>
    <Data>5.0.0.1835</Data>
    <Data>509808f5</Data>
    <Data>8fb</Data>
    <Data>25</Data>
    <Data>ZBZBEBJ14NSH2JKXAN13UML1DTWCXDQV</Data>
    <Data>
    </Data>
    <Data>
C:\Users\White Buffalo\AppData\Local\Temp\WERB99F.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\White Buffalo\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_logos.exe_144c8fc9f28839795d6fdbac4bf1bd72c4777f9_1b9afff1</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>415d75fa-2e00-11e2-9421-000272afecab</Data>
    <Data>0</Data>
</EventData>
</Event>

https://community.logos.com/discussion/comment/424367#Comment_424367

Log Name:      Application
Source:        Application Error
Date:          11/13/2012 9:09:01 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WhiteBuffalo-PC
Description:
Faulting application name: Logos.exe, version: 5.0.0.1835, time stamp: 0x509809f2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x1ad4
Faulting application start time: 0x01cdc20cfff41570
Faulting application path: C:\Users\White Buffalo\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: 415d75fa-2e00-11e2-9421-000272afecab
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-14T02:09:01.000000000Z" />
    <EventRecordID>151854</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WhiteBuffalo-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Logos.exe</Data>
    <Data>5.0.0.1835</Data>
    <Data>509809f2</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17932</Data>
    <Data>50327672</Data>
    <Data>e0434352</Data>
    <Data>0000c41f</Data>
    <Data>1ad4</Data>
    <Data>01cdc20cfff41570</Data>
    <Data>C:\Users\White Buffalo\AppData\Local\Logos5\System\Logos.exe</Data>
    <Data>C:\windows\syswow64\KERNELBASE.dll</Data>
    <Data>415d75fa-2e00-11e2-9421-000272afecab</Data>
</EventData>
</Event>

https://community.logos.com/discussion/comment/424367#Comment_424367

Log Name:      Application
Source:        .NET Runtime
Date:          11/13/2012 9:09:01 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WhiteBuffalo-PC
Description:
Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Libronix.Utility.Data.DatabaseVersionException
Stack:
   at Libronix.Utility.Data.LocalFileDatabase..ctor(System.String, System.Func`2<System.String,System.Data.IDbConnection>, System.Func`2<Libronix.Utility.Data.IConnector,Boolean>, System.Action`1<Libronix.Utility.Data.IConnector>)
   at Libronix.DigitalLibrary.ReverseInterlinearManager..ctor(System.String, Libronix.DigitalLibrary.ResourceManager, Libronix.DigitalLibrary.LibraryCatalog)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateReverseInterlinearManager()
   at Libronix.Utility.LazyObject`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Value()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateResourceLists()
   at Libronix.Utility.LazyObject`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Value()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateDocumentManager(Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateDocumentAndMarkupManagers()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_VisualMarkupManager()
   at LDLS4.AppModel+AppStartupCallback.StartServices(Boolean, System.Action)
   at LDLS4.AppStartupModel.UserValidated()
   at LDLS4.AppStartupModel.CheckForPendingProducts()
   at LDLS4.AppStartupModel.<GetLicensesFromServer>b__3(GetLicensesResult)
   at LDLS4.WebServiceClient+<GetLicensesWork>d__56.MoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
   at Libronix.Utility.Threading.AsyncAction.ContinueCallback(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
   at LDLS4.OurApp.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-14T02:09:01.000000000Z" />
    <EventRecordID>151853</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WhiteBuffalo-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Libronix.Utility.Data.DatabaseVersionException
Stack:
   at Libronix.Utility.Data.LocalFileDatabase..ctor(System.String, System.Func`2<System.String,System.Data.IDbConnection>, System.Func`2<Libronix.Utility.Data.IConnector,Boolean>, System.Action`1<Libronix.Utility.Data.IConnector>)
   at Libronix.DigitalLibrary.ReverseInterlinearManager..ctor(System.String, Libronix.DigitalLibrary.ResourceManager, Libronix.DigitalLibrary.LibraryCatalog)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateReverseInterlinearManager()
   at Libronix.Utility.LazyObject`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Value()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateResourceLists()
   at Libronix.Utility.LazyObject`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Value()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateDocumentManager(Libronix.DigitalLibrary.VisualMarkup.VisualMarkupManager)
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateDocumentAndMarkupManagers()
   at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_VisualMarkupManager()
   at LDLS4.AppModel+AppStartupCallback.StartServices(Boolean, System.Action)
   at LDLS4.AppStartupModel.UserValidated()
   at LDLS4.AppStartupModel.CheckForPendingProducts()
   at LDLS4.AppStartupModel.<GetLicensesFromServer>b__3(GetLicensesResult)
   at LDLS4.WebServiceClient+<GetLicensesWork>d__56.MoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
   at Libronix.Utility.Threading.AsyncAction.ContinueCallback(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
   at LDLS4.OurApp.Main(System.String[])
</Data>
</EventData>
</Event>

Dave Hooton

https://community.logos.com/discussion/comment/424359#Comment_424359

I am having the same problem and I am using a windows 7 machine. I just downloaded logos tonight and it is not working when trying to log in. I downloaded the app to my android phone and I am able to sign in on it. any help would be appreciated

Dave Rose

Dave, we need a different set of logs to be uploaded as per http://wiki.logos.com/Diagnostic_Logging

For simplicity, just zip the \Logos Log Files folder and attach as described (using the paper clip icon).

https://community.logos.com/discussion/comment/424371#Comment_424371

https://community.logos.com/discussion/comment/424389#Comment_424389

It appears you have a corrupted database

Rename C:\Users\White Buffalo\AppData\Local\Logos5\Data\d0pvdpse.fsb\ReverseInterlinearManager\reverseinterlinearmanager.db and start Logos, which should rebuild the database.