"bug"

i was uploading video loops to use as backgrounds to my content slides when i kept getting upload error messages - video went static - no animation. retry did no good so i closed proclaim and restarted using a different device (laptop). slides loaded in preview but thumbnails were blank and text reverted back to standard format and some of it went missing altogether. loaded proclaim mobile on my android to see what it would look like there - some slides were blank, others loaded. so i scrapped presentation and started over. android wont load any of it now - i get presentation rendering request failed but presentation "appears" to be ok on my laptop. thanks for your help..........do you need error doc frpm pc as well as laptop? im attaching just what is on laptop.
Program Version: 1.8 (1.08.0.0096)
Windows Version: 6.1.7601.65536
Time: 2012-11-13 09:54:04 -06:00 (2012-11-13T15:54:04Z)
Installed memory: 3,894 MB
Install path: C:\Users\Samantha\AppData\Local\Apps\2.0\6XQPDMT8.61N\QJCZ7X4L.94L\proc..tion_df2f702924a397ec_0001.0008_c59c54a85d21720a\Proclaim.exe
Free install space: 221,415 MB
Temp path: C:\Users\Samantha\AppData\Local\Temp\
Free temp space: 221,415 MB
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:54:04 -06:00 (2012-11-13T15:54:04Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:54:15 -06:00 (2012-11-13T15:54:15Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:54:27 -06:00 (2012-11-13T15:54:27Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:54:41 -06:00 (2012-11-13T15:54:41Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:54:59 -06:00 (2012-11-13T15:54:59Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:55:25 -06:00 (2012-11-13T15:55:25Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:56:07 -06:00 (2012-11-13T15:56:07Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:57:21 -06:00 (2012-11-13T15:57:21Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 09:59:39 -06:00 (2012-11-13T15:59:39Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 10:04:16 -06:00 (2012-11-13T16:04:16Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 50.16.223.100:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 10:13:09 -06:00 (2012-11-13T16:13:09Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 50.16.223.100:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 10:30:34 -06:00 (2012-11-13T16:30:34Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 50.16.223.100:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 11:00:56 -06:00 (2012-11-13T17:00:56Z)
Error building request (POST http://touchpointslog.logos.com/v1/events).
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 50.16.223.100:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:00:38 -06:00 (2012-11-13T19:00:38Z)
Error building request (POST http://proclaimservices.logos.com/v1/prefs/sync/down).
System.Net.WebException: The remote name could not be resolved: 'proclaimservices.logos.com'
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:00:39 -06:00 (2012-11-13T19:00:39Z)
Error handling response (GET http://proclaimservices.logos.com/v1/groups/3237542/licenses?version=%22AAAAAAJGxq4%3D%22).
System.Net.WebException: The remote name could not be resolved: 'proclaimservices.logos.com'
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:00:39 -06:00 (2012-11-13T19:00:39Z)
Error handling response (GET http://clientservices.logos.com/messages/v1/MessageDeliveryService.svc/Messages/proclaim).
System.Net.WebException: The remote name could not be resolved: 'clientservices.logos.com'
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:00:49 -06:00 (2012-11-13T19:00:49Z)
Exception while syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Error building request. Request: POST http://proclaimservices.logos.com/v1/prefs/sync/down ---> Libronix.Utility.Net.WebServiceException: Error building request. Request: POST http://proclaimservices.logos.com/v1/prefs/sync/down ---> System.Net.WebException: The remote name could not be resolved: 'proclaimservices.logos.com'
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
--- End of inner exception stack trace ---
at Libronix.Utility.Net.WebServiceRequestBase`1.WriteRequestContentSync(HttpWebRequest webRequest, IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse()
at Logos.Sync.WebService.JsonSyncClient.GetLatestItems(SyncGetLatestItemsRequest request)
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
--- End of inner exception stack trace ---
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, IWorkState state)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:00:56 -06:00 (2012-11-13T19:00:56Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Web response content cannot be read as Logos.Sync.SyncLatestItemsResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/present/sync/down (status OK, content type 'text/html', content length 343) ---> Libronix.Utility.Net.WebServiceException: Web response content cannot be read as Logos.Sync.SyncLatestItemsResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/present/sync/down (status OK, content type 'text/html', content length 343)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.ReadContentAs(WebServiceResponseHandlerInfo`1 info, Type propertyType)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse()
at Logos.Sync.WebService.JsonSyncClient.GetLatestItems(SyncGetLatestItemsRequest request)
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
content: <HTML><HEAD><TITLE> Web Authentication Redirect</TITLE><META http-equiv="Cache-control" content="no-cache"><META http-equiv="Pragma" content="no-cache"><META http-equiv="Expires" content="-1"><META http-equiv="refresh" content="1; URL=https://dalwlc.twu.edu/login.html?redirect=proclaimservices.logos.com/v1/present/sync/down"></HEAD></HTML>
--- End of inner exception stack trace ---
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, IWorkState state)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:00:59 -06:00 (2012-11-13T19:00:59Z)
Exception while syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Web response content cannot be read as Logos.Sync.SyncLatestItemsResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/prefs/sync/down (status OK, content type 'text/html', content length 341) ---> Libronix.Utility.Net.WebServiceException: Web response content cannot be read as Logos.Sync.SyncLatestItemsResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/prefs/sync/down (status OK, content type 'text/html', content length 341)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.ReadContentAs(WebServiceResponseHandlerInfo`1 info, Type propertyType)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse()
at Logos.Sync.WebService.JsonSyncClient.GetLatestItems(SyncGetLatestItemsRequest request)
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
content: <HTML><HEAD><TITLE> Web Authentication Redirect</TITLE><META http-equiv="Cache-control" content="no-cache"><META http-equiv="Pragma" content="no-cache"><META http-equiv="Expires" content="-1"><META http-equiv="refresh" content="1; URL=https://dalwlc.twu.edu/login.html?redirect=proclaimservices.logos.com/v1/prefs/sync/down"></HEAD></HTML>
--- End of inner exception stack trace ---
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, IWorkState state)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 13:01:00 -06:00 (2012-11-13T19:01:00Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Web response content cannot be read as Logos.Sync.SyncLatestItemsResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/present/sync/down (status OK, content type 'text/html', content length 343) ---> Libronix.Utility.Net.WebServiceException: Web response content cannot be read as Logos.Sync.SyncLatestItemsResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/present/sync/down (status OK, content type 'text/html', content length 343)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.ReadContentAs(WebServiceResponseHandlerInfo`1 info, Type propertyType)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse()
at Logos.Sync.WebService.JsonSyncClient.GetLatestItems(SyncGetLatestItemsRequest request)
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
content: <HTML><HEAD><TITLE> Web Authentication Redirect</TITLE><META http-equiv="Cache-control" content="no-cache"><META http-equiv="Pragma" content="no-cache"><META http-equiv="Expires" content="-1"><META http-equiv="refresh" content="1; URL=https://dalwlc.twu.edu/login.html?redirect=proclaimservices.logos.com/v1/present/sync/down"></HEAD></HTML>
--- End of inner exception stack trace ---
at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, IWorkState state)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
Program Version: 1.8 (1.08.0.0096)
Time: 2012-11-13 14:42:00 -06:00 (2012-11-13T20:42:00Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Web response content cannot be read as Logos.Sync.SyncSubmitResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/present/sync/up (status OK, content type 'text/html', content length 341) ---> Libronix.Utility.Net.WebServiceException: Web response content cannot be read as Logos.Sync.SyncSubmitResult`1[Logos.Sync.SyncItem]. Request: POST http://proclaimservices.logos.com/v1/present/sync/up (status OK, content type 'text/html', content length 341)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.ReadContentAs(WebServiceResponseHandlerInfo`1 info, Type propertyType)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse()
at Logos.Sync.WebService.JsonSyncClient.SubmitItems(SyncSubmitItemsRequest request)
at Logos.Sync.WebService.JsonSyncService`1.SubmitItems(IEnumerable`1 items, SyncSubmitItemsSettings settings, IWorkState state)
content: <HTML><HEAD><TITLE> Web Authentication Redirect</TITLE><META http-equiv="Cache-control" content="no-cache"><META http-equiv="Pragma" content="no-cache"><META http-equiv="Expires" content="-1"><META http-equiv="refresh" content="1; URL=https://dalwlc.twu.edu/login.html?redirect=proclaimservices.logos.com/v1/present/sync/up"></HEAD></HTML>
--- End of inner exception stack trace ---
at Logos.Sync.WebService.JsonSyncService`1.SubmitItems(IEnumerable`1 items, SyncSubmitItemsSettings settings, IWorkState state)
at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, IWorkState state)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
Comments
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Samantha, it looks like you are experiencing network connectivity issues. How is your internet connection? Do you have a proxy or firewall set up? It looks like you may first have to authenticate your connection with the network you are trying to connect to.
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