Logos 5 installation does not run
Just downloaded & installed Logos 5
Programme will not run - just displays Logos & then "stopped working" message.
Tried rebooting - still will not run
Windows Vista Home Premium Service Pack 2. 32 bit, 4GB RAM 2.4GHz processor
A very bad start! Any suggestions? In Australia - ringing Logos at international rates not an option.
Urgent - please help!
Thanks
Brian
Comments
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You need to upload your logs so we can find out what's causing the problem. See 'How to ask for help', below.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Brian, sorry you are having trouble. We'll need to see some logs. Wiki.logos.com/diagnostic_logging explains how to enable permanent logging, where to find, and how to attach the files to a post here. After enabling logging, rerun Logos and after it crashes attach the log files to a follow-up post.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Hi Mark
Here are my Log files - hope this is what u want! Thanks Brian
2012-11-22 11:37:08.7662 1 Info OurApp Starting application (5.0 SR-4, version 5.0.0.1835 on Microsoft Windows NT 6.0.6002 Service Pack 2) at 0.497 seconds.
2012-11-22 11:37:08.8754 1 Info OurApp WPF rendering tier 2; targeting 20 FPS.
2012-11-22 11:37:08.8910 1 Info OurApp Auto-detected UI language: en-US
2012-11-22 11:37:08.8910 1 Info OurApp Culture.Current.LanguageName: en-AU
2012-11-22 11:37:08.8910 1 Info OurApp Loading application XAML.
2012-11-22 11:37:09.2966 1 Info OurApp Running application.
2012-11-22 11:37:09.3278 1 Info OurApp Creating AppModel.
2012-11-22 11:37:09.3902 1 Info UserManager Opening UserManager in C:\Users\Brian\AppData\Local\Logos4\Users.
2012-11-22 11:37:09.4526 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Users\UserManager.db
2012-11-22 11:37:09.4838 1 Info LDLS4.AppModel Running AppModel.
2012-11-22 11:37:09.4994 3 Info LDLS4.AppModel Loading DataTypeManager in the background.
2012-11-22 11:37:09.4994 3 Info DataTypeManager (Timed) Initializing data type manager.
2012-11-22 11:37:09.5618 3 Info DataTypeManager (53ms) Initializing data type manager.
2012-11-22 11:37:09.6866 1 Info AppStartupModel (Timed) Checking 'Use Internet' setting.
2012-11-22 11:37:09.7022 1 Info DigitalLibraryServices Initializing DigitalLibraryServices. (Shared Folder= C:\Users\Brian\AppData\Local\Logos4\Shared, Data Folder = C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2, Documents Folder = C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2)
2012-11-22 11:37:09.7022 1 Info DigitalLibraryServices (Timed) Creating local user preferences.
2012-11-22 11:37:09.7022 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\LocalUserPreferences.
2012-11-22 11:37:09.7178 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\LocalUserPreferences\PreferencesManager.db
2012-11-22 11:37:09.7178 1 Info DigitalLibraryServices (14ms) Creating local user preferences.
2012-11-22 11:37:09.7334 1 Info AppStartupModel (47ms) Checking 'Use Internet' setting.
2012-11-22 11:37:09.7334 1 Info OurApp Status changed: LoggingIn
2012-11-22 11:37:09.7334 1 Info OurApp Status changed: LogInPrompt
2012-11-22 11:37:14.7308 1 Info OurApp Showing startup window LDLS4.Startup.StartupWindow at 6.463 seconds.
2012-11-22 11:37:14.7308 1 Info LDLS4.AppModel App is now idle.
2012-11-22 11:37:29.5820 1 Info AppStartupModel System web proxy: None
2012-11-22 11:37:29.5820 1 Info AppStartupModel Logos 4 web proxy: None
2012-11-22 11:37:29.5976 1 Info OurApp Status changed: LoggingIn
2012-11-22 11:37:29.6610 1 Warn ElementUtility Unable to set focus to default focus: PasswordBox (UserPasswordBox) <- SpacedStackPanel <- Grid <- ContentPresenter <- Border <- LogInPromptView <- Grid <- Border <- DropShadow <- ContentPresenter <- AdornerDecorator <- Border <- StartupWindow
2012-11-22 11:37:29.6610 3 Info WebServiceClient (Timed) Calling Login.
2012-11-22 11:37:29.7830 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2012-11-22 11:37:29.7830 1 Warn ElementUtility Unable to set focus to default focus: PasswordBox (UserPasswordBox) <- SpacedStackPanel <- Grid <- ContentPresenter <- Border <- LogInPromptView <- Grid <- Border <- DropShadow <- ContentPresenter <- AdornerDecorator <- Border <- StartupWindow
2012-11-22 11:37:29.7830 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2012-11-22 11:37:31.9220 3 Info WebServiceClient (2267ms) Calling Login.
2012-11-22 11:37:32.9380 1 Info DigitalLibraryServices Initializing DigitalLibraryServices. (Shared Folder= C:\Users\Brian\AppData\Local\Logos4\Shared, Data Folder = C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2, Documents Folder = C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2)
2012-11-22 11:37:32.9460 1 Info DigitalLibraryServices (Timed) Creating license manager.
2012-11-22 11:37:32.9460 1 Info LicenseManager Opening LicenseManager in C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\LicenseManager; products folder is C:\Users\Brian\AppData\Local\Logos4\Shared\Products
2012-11-22 11:37:32.9680 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\LicenseManager\Products.db
2012-11-22 11:37:33.0660 1 Info DigitalLibraryServices (120ms) Creating license manager.
2012-11-22 11:37:33.0660 5 Info WebServiceClient (Timed) Calling GetLicensesData.
2012-11-22 11:37:33.5780 3 Info WebServiceClient (503ms) Calling GetLicensesData.
2012-11-22 11:37:33.7110 1 Info DigitalLibraryServices (Timed) Creating visual markup manager.
2012-11-22 11:37:33.7110 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\VisualMarkup\visualmarkup.db
2012-11-22 11:37:33.7250 1 Info DigitalLibraryServices (14ms) Creating visual markup manager.
2012-11-22 11:37:33.7250 1 Info DigitalLibraryServices (Timed) Creating document manager.
2012-11-22 11:37:33.7250 1 Info DigitalLibraryServices (Timed) Creating resource manager.
2012-11-22 11:37:33.7360 1 Info DigitalLibraryServices (Timed) Creating data type options.
2012-11-22 11:37:33.7360 1 Info DigitalLibraryServices (0ms) Creating data type options.
2012-11-22 11:37:33.7360 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\WebCache\CacheData.db
2012-11-22 11:37:33.7620 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\ResourceManager\ResourceManager.db
2012-11-22 11:37:33.8020 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\ResourceManager\ResourceSyncManager.db
2012-11-22 11:37:33.8020 1 Info DigitalLibraryServices (67ms) Creating resource manager.
2012-11-22 11:37:33.8020 1 Info DigitalLibraryServices (Timed) Creating resource lists.
2012-11-22 11:37:33.8020 1 Info DigitalLibraryServices (Timed) Creating library catalog.
2012-11-22 11:37:33.8020 1 Info DigitalLibraryServices (Timed) Creating device resource manager.
2012-11-22 11:37:33.8020 1 Info DigitalLibraryServices (Timed) Creating local user preferences.
2012-11-22 11:37:33.8020 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\LocalUserPreferences.
2012-11-22 11:37:33.8020 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\LocalUserPreferences\PreferencesManager.db
2012-11-22 11:37:33.8020 1 Info DigitalLibraryServices (4ms) Creating local user preferences.
2012-11-22 11:37:33.8150 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\DeviceResourceManager\MobileResourcesSyncManager.db
2012-11-22 11:37:33.8150 1 Info DigitalLibraryServices (17ms) Creating device resource manager.
2012-11-22 11:37:33.8300 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\LibraryCatalog\LibraryCatalogSync.db
2012-11-22 11:37:33.8300 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\LibraryCatalog\catalog.db
2012-11-22 11:37:33.8520 1 Info DigitalLibraryServices (46ms) Creating library catalog.
2012-11-22 11:37:33.8520 1 Info DigitalLibraryServices (Timed) Creating keylink manager.
2012-11-22 11:37:33.8520 1 Info DigitalLibraryServices (Timed) Creating resource collection manager.
2012-11-22 11:37:33.8520 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\ResourceCollectionManager\ResourceCollectionManager.db
2012-11-22 11:37:33.8520 1 Info DigitalLibraryServices (6ms) Creating resource collection manager.
2012-11-22 11:37:33.8630 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\KeyLinkManager\keylinkmanager.db
2012-11-22 11:37:33.8630 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\KeyLinkManager\KeyLinkSyncManager.db
2012-11-22 11:37:33.8630 1 Info DigitalLibraryServices (15ms) Creating keylink manager.
2012-11-22 11:37:33.8630 1 Info DigitalLibraryServices (Timed) Creating reverse interlinear manager.
2012-11-22 11:37:33.8630 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\ReverseInterlinearManager\reverseinterlinearmanager.db
2012-11-22 11:37:33.8630 1 Info DigitalLibraryServices (5ms) Creating reverse interlinear manager.
2012-11-22 11:37:33.8630 1 Info DigitalLibraryServices (68ms) Creating resource lists.
2012-11-22 11:37:33.8630 1 Info DigitalLibraryServices (Timed) Creating guide manager.
2012-11-22 11:37:33.8760 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Guides\guides.db
2012-11-22 11:37:33.8760 1 Info DigitalLibraryServices (3ms) Creating guide manager.
2012-11-22 11:37:33.9300 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\DocumentInfo.db
2012-11-22 11:37:33.9300 1 Info DigitalLibraryServices (208ms) Creating document manager.
2012-11-22 11:37:33.9490 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\Notes\notes.db
2012-11-22 11:37:33.9580 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\VisualFilter\VisualFilter.db
2012-11-22 11:37:34.0270 1 Info DigitalLibraryServices (Timed) Creating new user preferences.
2012-11-22 11:37:34.0270 1 Info PreferencesManager Opening PreferencesManager in C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\UserPreferences2.
2012-11-22 11:37:34.0270 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\UserPreferences2\PreferencesManager.db
2012-11-22 11:37:34.0320 1 Info DigitalLibraryServices (6ms) Creating new user preferences.
2012-11-22 11:37:34.1320 1 Info DigitalLibraryServices (Timed) Creating bookmarks manager.
2012-11-22 11:37:34.1320 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\BookmarksManager\bookmarks.db
2012-11-22 11:37:34.1320 1 Info DigitalLibraryServices (5ms) Creating bookmarks manager.
2012-11-22 11:37:34.1320 1 Info DigitalLibraryServices (Timed) Creating statistics manager.
2012-11-22 11:37:34.1450 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Data\lhnwkmya.he2\Statistics\Statistics.db
2012-11-22 11:37:34.1450 1 Info DigitalLibraryServices (6ms) Creating statistics manager.
2012-11-22 11:37:34.3360 1 Info DigitalLibraryServices (Timed) Creating old sync manager.
2012-11-22 11:37:34.3360 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\Bibliography\Bibliography.db
2012-11-22 11:37:34.3480 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\Clippings\Clippings.db
2012-11-22 11:37:34.3480 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\Handout\Handout.db
2012-11-22 11:37:34.3600 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\PassageList\PassageList.db
2012-11-22 11:37:34.3600 1 Info LocalFileDatabase Found existing database at C:\Users\Brian\AppData\Local\Logos4\Documents\lhnwkmya.he2\Documents\PrayerList\PrayerList.db
2012-11-22 11:37:34.3850 1 Error OurApp Unhandled exception: Libronix.Utility.Data.DatabaseVersionException: The database schema (1011) is newer than the latest schema recognized by this code (1010). The database cannot be opened.
at Libronix.Utility.Data.LocalFileDatabase.VerifySchemaVersion(Int64 nDatabaseSchemaVersion, Int64 nCurrentSchemaVersion)
at Libronix.Utility.Data.LocalFileDatabase.UpgradeDatabase[TData](IConnector conn, Int32 nCurrentSchemaVersion, Func'2 fnGetInfo, Func'3 fnUpgrade, Action'1 fnBeforeUpgrade, Action'1 fnOnValidSchema)
at Libronix.Utility.Data.LocalFileDatabase.UpgradeDatabase(IConnector conn, Int32 nCurrentSchemaVersion, Func'2 fnGetVersion, Func'3 fnUpgrade, Action'1 fnBeforeUpgrade)
at Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager.<>c__DisplayClass5.<.ctor>b__0(IConnector conn)
at Libronix.Utility.Data.LocalFileDatabase..ctor(String strPath, Func'2 fnCreateConnection, Func'2 fnValidateDatabase, Action'1 fnCreateDatabase)
at Libronix.DigitalLibrary.Documents.PrayerList.PrayerListManager..ctor(DocumentManager documentManager)
at Libronix.DigitalLibrary.Documents.PrayerList.PrayerListDocument.<.cctor>b__3(DocumentManager dm)
at Libronix.DigitalLibrary.Documents.StandardDocumentKind.CreateManagerCore(DocumentManager documentManager)
at Libronix.DigitalLibrary.Documents.DocumentManager.<>c__DisplayClassf.<.ctor>b__4()
at Libronix.Utility.LazyObject'1.get_Value()
at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.CreateOldSyncManager()
at Libronix.Utility.LazyObject'1.get_Value()
at Libronix.DigitalLibrary.Utility.DigitalLibraryServices.get_OldSyncManager()
at LDLS4.AppModel.AppStartupCallback.StartServices(Boolean bWorkingOnline, Action onFirstSyncFinished)
at LDLS4.AppStartupModel.UserValidated()
at LDLS4.AppStartupModel.CheckForPendingProducts()
at LDLS4.AppStartupModel.<GetLicensesFromServer>b__3(GetLicensesResult result)
at LDLS4.WebServiceClient.<GetLicensesWork>d__56.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask'1.EnumMoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask'1.ContinueExecution(Object unused)
at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection'1 listArgs, SingleInstanceManager sim)
at LDLS4.OurApp.Main(String[] astrArgs)
2012-11-22 11:37:42.0170 1 Info DigitalLibraryServices (7681ms) Creating old sync manager.0 -
Brian, that is one of the logs. It is enough for now. Next time please .zip the files together and attach the file to a post using the paper clip icon on the compose message form.
We've seen similar errors although this one is on the Prayer database not some other. Right now I don't have access to my computer to search the Forums for a solution (I'm on my iPad). I think someone else could do that. And give you a suggestion.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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5.0a has been released, which should address this issue.
You should be able to find a download link in your original order email, or on your orders page at logos.com.
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