"An error ocurred while attempting to display PowerPoint in Proclaim"

Greetings in Christ!

For the last two weeks we have been experiencing difficulties with Proclaim allowing PowerPoint to control a PowerPoint presentation.

The log file is attached.

Process:

1. New Blank Presentation

2. Add Item --- Import PowerPoint.

3. Transfer control to PowerPoint.

4. Run the show.

Errors encountered...

The file loads improperly as the fonts are not rendered properly (even though the fonts are loaded and display properly on the computer running BOTH Proclaim and Powerpoint).
Black Screen is encountered when "on air."
! "An error ocurred while attempting to display PowerPoint in Proclaim" -- displays in Proclaim.

Thank you in advance for any help you may provide!

Grace to you all,

Bryan L. Kent

3348.ProclaimError.log

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Comments

Ann Boyles

Bryan, I have followed up with you via email.

Jeremy Moore

https://community.logos.com/discussion/comment/437561#Comment_437561

I'm having the same problem. Please post the solution. Thank you.

Ann Boyles

https://community.logos.com/discussion/comment/458654#Comment_458654

Hello Jeremy. If you an encountering an error, please post your full logs so we can try to assist you. You can find instructions on how to locate and post your logs here: http://community.logos.com/forums/t/39446.aspx

Please note that your Proclaim.log resets each time that you reopen Proclaim, so in order for the logs to be of most use to us, you will want to start Proclaim, attempt to control a Powerpoint, and once you have seen the error send us your logs. Thank you.