Bug: missing userid/password from login screen on upgrade.

I've just installed the beta version but I can't get in. This is the only screen I get. When I click on the "... using the internet" it takes me to the logos home page on IE and that's it.

The only thing I can think that is causing a problem is that my userID for Logos is not the same as my email address. The link launches with the wrong email address. It appears briefly before IE is redirected to the home page.

Am I missing something?

Thanks!

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Comments

Dave Hooton

It needs to be the email address you use to login to your account on the Logos web page. The userid may be an old email address, but Logos4 wants your current account login.

Steve Sando

https://community.logos.com/discussion/comment/51097#Comment_51097

Hey I found a cute bug! Notice on my screen capture that there is no place to log in.

I fired up the product with logging and looked at the entry. Here's the interesting line:

2009-12-07 21:11:12.8956 1 Info AppStartupModel (50ms) Checking 'Use Internet' setting.

You see I had the internet turned off, before I ran the upgrade. So L4 wouldn't attempt to log on. Then there were these lines:

2009-12-07 21:11:13.1452 1 Info IsWorkingControl Showing IsWorkingControl soon (name PreparingLibraryViewWorking id 33675143)
2009-12-07 21:11:14.5532 1 Warn ElementUtility Unable to set focus to default focus: PasswordBox (UserPasswordBox) <- StackPanel <- Grid <- ContentPresenter <- Border <- LogInPromptView <- Grid <- Grid <- ContentPresenter <- AdornerDecorator <- Border <- StartupWindow

So, I deleted UserManager.db and then I was prompted for my userid and password. It's now downloading 6.09 gig.

Steve

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/51106#Comment_51106

Thanks for the bug report; we will investigate this problem.