Bug: missing userid/password from login screen on upgrade.

Steve Sando
Steve Sando Member Posts: 115 ✭✭

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I've just installed the beta version but I can't get in.  This is the only screen I get.  When I click on the "... using the internet" it takes me to the logos home page on IE and that's it.

The only thing I can think that is causing a problem is that my userID for Logos is not the same as my email address.  The link launches with the wrong email address.  It appears briefly before IE is redirected to the home page.

 

Am I missing something?

Thanks!

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Comments

  • Dave Hooton
    Dave Hooton MVP Posts: 36,339

    It needs to be the email address you use to login to your account on the Logos web page. The userid may be an old email address, but Logos4 wants your current account login.

    Dave
    ===

    Windows 11 & Android 13

  • Steve Sando
    Steve Sando Member Posts: 115 ✭✭

    Hey I found a cute bug!  Notice on my screen capture that there is no place to log in.

    I fired up the product with logging and looked at the entry.  Here's the interesting line:

    2009-12-07 21:11:12.8956 1 Info AppStartupModel (50ms) Checking 'Use Internet' setting.

    You see I had the internet turned off, before I ran the upgrade.  So L4 wouldn't attempt to log on.  Then there were these lines:

    2009-12-07 21:11:13.1452 1 Info IsWorkingControl Showing IsWorkingControl soon (name PreparingLibraryViewWorking id 33675143)
    2009-12-07 21:11:14.5532 1 Warn ElementUtility Unable to set focus to default focus: PasswordBox (UserPasswordBox) <- StackPanel <- Grid <- ContentPresenter <- Border <- LogInPromptView <- Grid <- Grid <- ContentPresenter <- AdornerDecorator <- Border <- StartupWindow

    So, I deleted UserManager.db and then I was prompted for my userid and password.  It's now downloading 6.09 gig.

    Steve

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,191

    Thanks for the bug report; we will investigate this problem.

This discussion has been closed.