Latest update will not install
Using Windows 8. Sunday's update will not install. See attachment.3162.PrerequisitesInstall.zip
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Tried you suggestion. Install still did not work.
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Here is the log for the last failed attempt6153.PrerequisitesInstall.zip
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Can you reboot your machine and try this again? It looks like you already have an install running.
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Rebooted and still does not install.
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Can you us a call tomorrow to troubleshoot the issue further? 800-875-6467.
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Along with the above problem, this morning I went in to change the font size. The whole system crashed.6837.LogosError.zip
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Jesse Earl Rathbun said:
Along with the above problem, this morning I went in to change the font size. The whole system crashed.6837.LogosError.zip
Try starting with CTRL key held and choose blank layout. Can you work normally from there, loading layouts? If not you need to get in touch with Tech Support.
Dave
===Windows 11 & Android 13
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I tried the CTRL key and black layout. The app opened and then gave me an error message and then closed down.
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This happen to me, I had to uninstall logos 5 then go to were the logos folder was located and delete logos 4. reboot the computer and install logos 5 everything went ok after that. Doing this is a clean install of everything.
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Jesse,
I apologize for the trouble. We're still looking into the cause, but we've identified your crash as similar, if not identical, to several others. Please call the Support Department (1-800-875-6467) for assistance at your convenience and we will apply a workaround that should prevent the issue until it can be resolved completely.
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