Bug

Jim Duncan

Last night, 04/17, from 6-7:00 p.m. the remote app quit working, so our guy at the board with the laptop advanced the slides for the service.  The message on my tablet was "can't open slide".  After the service I went to the back and talked to the guy at the laptop and the yellow triangle was in the sync spot with the message "Can't connect to server".  Below is the Proclaim Error file.

0407.ProclaimError.log

Scott Alexander

Investigating your log files and I see there was a DNS issue. Are you behind a proxy? Can you describe your network for the presenting machine? wifi or wired? laptop or desktop? 

The person running the presentation should have seen a red bordered bar at the bottom of the screen indicating the failed connection. Did they see this?

According to your log every time we tried to automatically reconnect we failed. Do you seem to have reliable internet connectivity for other things in this location?

Any additional input you can think of would be great.