Proclaim will not open on my computer.
Please help. Proclaim will not open on my main computer. After I click on the icon, it says logging in and then is stuck there. This began immediately after the last download from Proclaim.
Comments
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Having the same problem here! Does anyone know about a way to revert to an earlier version of proclaim?
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Same problem here I get" Application cannot be started. Contact the application vendor". Hey! Proclaim how about updates only twice a month and that way you can make sure they work before sending them out. If you need to do them weekly send them out on Monday or as early in the week a possible. Fortunately for me I did not update on my laptop...so I was able to hook it in quickly. I love Proclaim...but there will come a point where it is just to much of a hassle to continue using it.
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Sorry to hear about the issues you're experiencing. If you could post log files I should be able to help diagnose the issue.
Mac:
- /Users/[username]/(~Library)/Application Support/Proclaim/Logging/
- The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.
Windows:
- XP - %USERPROFILE%\My Documents\Proclaim Log Files\
- Vista/Win7 - %USERPROFILE%\My Documents\Proclaim Log Files\
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Here are the log files you requested. There were several pages so if you need the rest, let me know.
Program Version: 1.9 (1.09.0.0717)
Windows Version: 6.1.7601.65536
Time: 2013-04-21 10:55:54 -04:00 (2013-04-21T14:55:54Z)
Installed memory: 3,834 MB
Install path: C:\Users\Donnie\AppData\Local\Apps\2.0\VPQDE3DE.OEB\LLPXHRN5.6H3\proc..tion_df2f702924a397ec_0001.0009_3ed7f606fce46a59\Proclaim.exe
Free install space: 157,777 MB
Temp path: C:\Users\Donnie\AppData\Local\Temp\
Free temp space: 157,777 MBProgram Version: 1.9 (1.09.0.0717)
Time: 2013-04-21 10:55:54 -04:00 (2013-04-21T14:55:54Z)
Error handling response (GET http://clientservices.logos.com/messages/v1/MessageDeliveryService.svc/Messages/proclaim).
System.Net.WebException: The remote name could not be resolved: 'clientservices.logos.com'
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse(HttpWebRequest request)
at Libronix.Utility.Net.WebServiceRequestBase`1.<GetResponse>b__0(HttpWebRequest x)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)0 -
Donnie Griffin said:
Here are the log files you requested. There were several pages so if you need the rest, let me know.
If you could attach the Proclaim.log file to this thread that would be great.
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2013-05-05 12:58:07.4770 1 Info OurApp Starting application (1.9, version 1.09.0.0725) at 0.493 seconds.
2013-05-05 12:58:10.3891 5 Info OurApp .NET CLR Memory: Gen 0 heap size: 4,151,440, Gen 1 heap size: 545,792, Gen 2 heap size: 2,211,644, Large Object Heap size: 1,174,408, # total reserved Bytes: 33,546,240, Thread count: 15
2013-05-05 12:58:10.4752 1 Info UserManager Opening UserManager in C:\Users\Donnie\AppData\Local\Proclaim\Users.
2013-05-05 12:58:10.5722 1 Info LocalFileDatabase Found existing database at C:\Users\Donnie\AppData\Local\Proclaim\Users\UserManager.db
2013-05-05 12:58:12.7043 1 Info OurApp Showing startup window Logos.Proclaim.StartupWindow at 5.721 seconds.
2013-05-05 12:58:12.8263 1 Info LocalFileDatabase Found existing database at C:\Users\Donnie\AppData\Local\Proclaim\ErrorReportManager\ErrorReportManager.db
2013-05-05 12:58:12.8713 1 Error OurApp Unhandled exception: System.OverflowException: Value was either too large or too small for an Int32.
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at Newtonsoft.Json.JsonTextReader.ParseNumber()
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.ReadInternal()
at Newtonsoft.Json.JsonReader.ReadAsInt32Internal()
at Newtonsoft.Json.JsonTextReader.ReadAsInt32()
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType(JsonReader reader, JsonContract contract, Boolean hasConverter, Boolean inArray)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
at Libronix.Utility.Json.JsonUtility.Deserialize(JsonInputSettings settings, JsonReader reader, Type type)
at Libronix.Utility.Json.JsonUtility.FromJsonTextReader(TextReader textReader, Type type, JsonInputSettings settings)
at Libronix.Utility.Json.JsonUtility.FromJson(String json, Type type, JsonInputSettings settings)
at Libronix.Utility.Json.JsonUtility.FromJson[T](String json, JsonInputSettings settings)
at Libronix.Utility.Json.JsonUtility.FromJson[T](String json)
at Logos.ErrorReporting.ErrorReportManager.ReportAllAsync()
at Logos.ErrorReporting.ErrorReporter.ReportPendingAsync()
at Logos.Proclaim.Common.Model.AppStartupModel.Run()
at Logos.Proclaim.Common.Model.AppModel.Run()
at Logos.Proclaim.OurApp.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run(Window window)
at System.Windows.Application.Run()
at Logos.Proclaim.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager singleInstanceManager)
at Logos.Proclaim.OurApp.Main(String[] astrArgs)
2013-05-05 13:03:10.3893 12 Info OurApp .NET CLR Memory: Gen 0 heap size: 5,419,600, Gen 1 heap size: 2,011,228, Gen 2 heap size: 5,369,944, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 19
2013-05-05 13:08:10.3915 13 Info OurApp .NET CLR Memory: Gen 0 heap size: 1,304,640, Gen 1 heap size: 835,452, Gen 2 heap size: 7,362,368, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 17
2013-05-05 13:13:10.3936 14 Info OurApp .NET CLR Memory: Gen 0 heap size: 1,304,640, Gen 1 heap size: 835,452, Gen 2 heap size: 7,362,368, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 18
2013-05-05 13:18:10.4098 15 Info OurApp .NET CLR Memory: Gen 0 heap size: 834,924, Gen 1 heap size: 63,536, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 17
2013-05-05 13:23:10.4079 16 Info OurApp .NET CLR Memory: Gen 0 heap size: 437,460, Gen 1 heap size: 92,024, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 19
2013-05-05 13:28:10.4311 17 Info OurApp .NET CLR Memory: Gen 0 heap size: 990,080, Gen 1 heap size: 199,380, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 18
2013-05-05 13:33:10.4170 18 Info OurApp .NET CLR Memory: Gen 0 heap size: 404,700, Gen 1 heap size: 233,036, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 18
2013-05-05 13:38:10.4261 19 Info OurApp .NET CLR Memory: Gen 0 heap size: 967,200, Gen 1 heap size: 281,396, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 17
2013-05-05 13:43:10.4273 20 Info OurApp .NET CLR Memory: Gen 0 heap size: 404,324, Gen 1 heap size: 307,956, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 18
2013-05-05 13:48:10.4364 21 Info OurApp .NET CLR Memory: Gen 0 heap size: 990,960, Gen 1 heap size: 357,560, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 17
2013-05-05 13:53:10.4466 22 Info OurApp .NET CLR Memory: Gen 0 heap size: 387,796, Gen 1 heap size: 2,936, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 18
2013-05-05 19:31:44.6100 22 Info OurApp .NET CLR Memory: Gen 0 heap size: 1,166,400, Gen 1 heap size: 61,256, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,468,784, # total reserved Bytes: 33,546,240, Thread count: 17
2013-05-05 19:36:44.5971 23 Info OurApp .NET CLR Memory: Gen 0 heap size: 262,140, Gen 1 heap size: 85,416, Gen 2 heap size: 8,034,336, Large Object Heap size: 1,599,888, # total reserved Bytes: 33,546,240, Thread count: 180 -
I am having the same problem and this is becoming a major issue with a Womens Retreat coming up that we need to run Proclaim off this laptop that won't now load Proclaim, please fix ASAP!! Thanks
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Hi Mike
Sorry to hear you are having problems but the reasons may be different.
Can you post logs following the information provided by Scott above?
Thanks, Graham
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Thanks for the logs Mike. I'll be contacting you directly with instructions on how to resolve the issue.
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Scott: I have the same issue with Proclaim. After the updates, it will not open. Attached are the details.2870.CAKM5ROF.log
Please advise, thanks!
Curtis
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Curtis Ong said:
Scott: I have the same issue with Proclaim. After the updates, it will not open
This is a different issue. It looks like a corrupted ClickOnce installation. Please contact Logos customer support and they will walk you through the steps to resolve this issue.
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