Proclaim crashing on MacBook since last update

Tim Cremean
Tim Cremean Member Posts: 7 ✭✭
in Proclaim Forum

Proclaim will load for about 5-10 seconds and turn off.  I could reopen it 10 times with the same result.  I have 1GB of HD space and 1GB of RAM.  I've tried deleting it and reinstalling it, but it has the same result.

Comments

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    Sorry to hear that. If you could post your log files I should be able to help diagnose the issue.

      Mac:

    • /Users/[username]/(~Library)/Application Support/Proclaim/Logging/ 
    • The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box
  • Allen Petersen
    Allen Petersen Member Posts: 196 ✭✭

    Tim,

    It looks like one of the local databases that Proclaim uses has been corrupted. Open up Finder, Under the Go menu select "Go to Folder" and enter this path:

    /Users/Tim/Library/Application Support/Proclaim/Data/luxjq7dk.q5d

    You should see a folder named SlideCacheManager. Delete this folder and Proclaims should run correctly again.

    Let me know if this doesn't solve the problem.

    -allen

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