Proclaim has stopped working

Our Proclaim subscription was recently increased to $30.00. I am confused, why, if I pay for my subscription on time, can't I get help when I need it. I am getting an error message that Proclaim has stopped working and Windows will inform me when they have found a solution. I still need to update Sunday's screens...now I'm concerned that I cannot only not update my screens but I won't be able to open Proclaim on Sunday. Seriously bad PR guys.

Find more posts tagged with

Comments

Allen Petersen

From the error reports on our servers it looks as if your computer had a problem installing the latest update. Could you try re-installing Proclaim? Open the Control Panel and select "Uninstall a Program" look for Proclaim and click "Uninstall/Change". Once Proclaim is done uninstalling re-download the app from http://proclaimonline.com/app/download.aspx

Let me know if this solves the problem.

-allen

Hidden Valley Community Church

https://community.logos.com/discussion/comment/517273#Comment_517273

I did as you requested. It is still not loading. It uninstalled completely and then reinstalled. Still getting the same error message when trying to open.

Allen Petersen

https://community.logos.com/discussion/comment/517283#Comment_517283

I've sent an email to your account's email address with more detailed steps which will hopefully resolve this problem. Let me know if you do not receive the email.

-allen

Hidden Valley Community Church

https://community.logos.com/discussion/comment/517296#Comment_517296

Went through all of the steps and reinstalled. Still not working. I have to figure out what I'm going to do for Sunday and how I'm going to explain this to the Board.

Allen Petersen

https://community.logos.com/discussion/comment/517306#Comment_517306

We will be publishing an updated version of Proclaim in the next few minutes which should fix this problem you are having.

-allen

Scott Alexander

https://community.logos.com/discussion/comment/517314#Comment_517314

We believe it's related to an update to an anti-virus package, we're tracking the issue in this thread http://community.logos.com/forums/t/74107.aspx