Logos 5 Crashes unexpectedly on Startup every time - Mac Os

Robert Brignac

Logos was working fine before my catalog of books updated significantly, now when I open it it says "Signing In" and crashes every time.  I'm using a Mac, and have already tried to reinstall.  That was unsuccessful so I held the CTRL button, started in "Work Offline" and "Blank" mode.  That didn't work either.  Here is the log of what it looks like when I try to start it normally.  Please HELP!!

Thanks

Robert

Error ID: 4297
Error detail: InvalidOperationException: Invalid database: /Users/rbrignac1/Library/Application Support/Logos4/Data/8x9cddpg.jbc/BibleIndex/LibraryIndex.db

Graham Criddle

Hi Robert - and welcome to the forums

Robert Brignac said:

Error ID: 4297
Error detail: InvalidOperationException: Invalid database: /Users/rbrignac1/Library/Application Support/Logos4/Data/8x9cddpg.jbc/BibleIndex/LibraryIndex.db

This indicates that the LibraryIndex database file is corrupted in some way and that - probably - renaming it would allow Logos to rebuild it which should fix the problem.

However, it would be useful if you could post the full logs here to really verify that this is the problem.

Details for doing this are at http://www.logos.com/support/logos5/mac/problem

Graham

Robert Brignac

https://community.logos.com/discussion/comment/521256#Comment_521256

Thanks for the quick response, here are the logs:

8664.Console Message.log

3583.Logos.log

6366.LogosCrash.txt

4118.LogosError.log

Graham Criddle

https://community.logos.com/discussion/comment/521258#Comment_521258

Thanks Robert

Certainly looks like a problem with the libraryindex file.

I would go ahead and rename it / move it and restart Logos. This should result in it re-creating your index file. Be aware that it could take quite a long time.

Please let us know how you get on.

Graham 

Robert Brignac

https://community.logos.com/discussion/comment/521261#Comment_521261

Thanks!

Where do I go to do that?

Robert Brignac

https://community.logos.com/discussion/comment/521271#Comment_521271

When open Finder to go to Users/myusername/ there is no folder called "Library" in the the Finder...tried searching for the database but couldn't find it either...any ideas?

JT (alabama24)

https://community.logos.com/discussion/comment/521275#Comment_521275

In the last couple versions of OSX, Apple hid the user library by default. I'm not near my computer right now... By memory, I believe pressing the option key while viewing the "Go" menu of the finder will make it appear. If not, google the question about revealing your user library. 

Robert Brignac

https://community.logos.com/discussion/comment/521282#Comment_521282

AH!  that did it...you guys rock

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/521275#Comment_521275

Robert Brignac said:

any ideas?

Finder => Go => Go To Folder

~/Library/Application Support/Logos4

Finder has keyboard shortcut: Command + Shift + G

Keep Smiling [:)]