Buying a Subscription
I'm trying to purchase an "On-Air" subscription for Proclaim, but all it does is continue to display the revolving gray, circular things. Is something wrong with the system?
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Nothing to our knowledge. What step were you in (selecting license, entering card #, submitting order) when you get hung up?
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I had clicked through and it came to the part that says "Payment Info" and then it just hangs and continues to let the little gray circle spin.
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Could have been an intermittent server or connectivity issue. If you try again and get the same result it would be helpful if you could post your logs.
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Can you tell me how to get those on a Mac? I just switched over and am completely new to the OS X platform.
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Hey there Sean,
The logs should be available here:
- /Users/[username]/(~Library)/Application Support/Proclaim/Logging/
- The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.
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I'm having the same issue. At this point I'm stuck and can't present anything without the watermark.
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Same thing is happening to me. I am trying to purchase an on-air license. I can't enter payment information. Any ideas on how to get this working?
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Shaun B. Walker said:
Same thing is happening to me. I am trying to purchase an on-air license. I can't enter payment information. Any ideas on how to get this working?
I was able to sign in as you and get all the way to the final checkout step without issue. Can you provide a screen shot of the step you're blocked on?
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See attached screenshot. I did speak with someone at Logos who did the purchase for me. So the immediate need is solved. However, FWIW it doesn't appear that I can edit payment information via Proclaim or purchase through proclaim.
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