Hang

Logos 5 has started to hang (freeze) continuously. It happens at different times under different circumstances. Several times I have noticed the update icon in my top toolbar (?) and when I clicked on it it was an update for Logos 4 (see attached file Logos4Update.png). I have re-installed Logos 5 at least twice.

Thanks ~ Larry Burtoft

1106.LogosLogs.CarpeDiemCoramDeo.20131026-072007.zip

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JT (alabama24)

You should not reinstall the app unless directed to. I assume you just deleted the app from "applications"? It is pretty rare for that to have any benefit. As for the "Logos 4" box... I don't think it's a real problem, but Logos should address it. They probably just didn't update the message to say "L5."

I took a quick look at your logs, but I think the issue is beyond my ability. I do have a question for you though... When did you grab the logs? Was Logos still running?

Larry Burtoft

I followed their instructions and shut down Logos and re-opened it to re-create the problem. When I re-opened it and saw the update message (for icon in toolbar at top) I tried it, and then the program partially shut down, with the app icon on my dock asking if I wanted to force it to close.

Also, their first instruction for a crash or hang is to delete the app and download it again, which I did.

Thanks.

Jack Caviness

Larry

Your Logos.log shows an error with this resource—

Smith, James E. The Wisdom Literature and Psalms. Old Testament Survey Series. Joplin, MO: College Press Pub. Co., 1996.

Can you open to a blank layout? Immediately after launching Logos, depress and hold the Command key until the login dialog appears. Select "Open to a blank layout", and sign in.

If that works, you might try opening the above resource—you could just type LLS:29.2.5 in the command field and it will open that one. If this causes a hang, you may have a corrupt resource.

Dave Hooton

Logos 5 has started to hang (freeze) continuously. It happens at different times under different circumstances. Several times I have noticed the update icon in my top toolbar (?) and when I clicked on it it was an update for Logos 4

The Logos app has an issue with getting Indexer status

and it doesn't initiate the Indexer.

Suggest you run a memory check and/or refer the issue to Logos Support on Monday.

Larry Burtoft

Thanks, Dave. I'll give it a go. ~ Larry

Keep Smiling 4 Jesus :)

Suggest you run a memory check and/or refer the issue to Logos Support on Monday.

Wonder about restarting Mac ? (reset memory usage)

Keep Smiling [:)]

Larry Burtoft

Jack ~ I tried this and that resource opened just fine. I did have to try it twice, as the first time Logos would not open and I had to force quit. Obviously something is wrong. I'll contact support tomorrow. Thanks for your suggestion.

Larry Burtoft

I'm still experience occasional hangs. This Sample and Log Archive (I didn't know which to do) from today, when I tried to shut down Logos and it hung while synchronizing.

0564.LogosLogs.CarpeDiemCoramDeo.20131123-191400.zip

4670.LogosLogs.CarpeDiemCoramDeo.20131123-191441.zip

Jack Caviness

I'm still experience occasional hangs.

Perhaps you should consider updating to the current stable version. Your logs show that you are on 5.1b SR-3 while the current version is 5.2 SR-1.

Dylan Rondeau

Several times I have noticed the update icon in my top toolbar (?) and when I clicked on it it was an update for Logos 4 (see attached file Logos4Update.png).

This should be fixed in 5.2a Beta 4.

Larry Burtoft

Thanks, Dylan. I have 5.2.0.0121. Do you know when 5.2a is due out?

Dylan Rondeau

Thanks, Dylan. I have 5.2.0.0121. Do you know when 5.2a is due out?

Unfortunately I don't have an estimate for that, and I've gotten myself in a bind before giving solid dates. [:)] We're in the beta cycle right now, so once we have most of the issues ironed out it won't be too long* after that.

* "won't be too long" is intentionally subjective. [;)]

Larry Burtoft

I will understand "won't be too long" to indicate a period of time between a day and a thousand years. [;)]