Proclaim Update Install Failure

The update install crashed. I rebooted and re-launched Proclaim. I then went on air with the Pre-Service Loop and let it run. I came back 1/2 later and the attached crash report was waiting for me.4188.Crash Report.rtf

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Scott Alexander

The update failure was a known issue described here and will not happen for subsequent updates.

Sounds like you're getting the crash we've been unable to diagnose and added additional logging for. Unfortunately those crashes are circumventing our automated error reporting system so we need your help retrieving the logs. If you could follow the following steps it would really help us out.

Start Proclaim and reproduce the crash
Before restarting post the Proclaim.log file to this thread. This file is located in /Users/[username]/(~Library)/Application Support/Proclaim/Logging/ The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/Library" into the box.

Thank you for your patience as we find a resolution for this issue.

Scott Alexander

Any additional information about your on air presentation setup would be helpful as well.

How many displays do you have connected?
What is being presented on each (confidence, slides, etc)?
Are you using any third party display adapters?

First Baptist Church of Shallotte

https://community.logos.com/discussion/comment/540851#Comment_540851

File is attached.

We have only one display. We are showing content slides (annoucnements with and without motion). As far as I know we are not using third party display adapters.

7230.ProclaimCrash.txt 8132.Proclaim.log