Application Not Responding Bug
Logos often will never open correctly and becomes "Application Not Responding". Sometimes this will occur while I switch from an active window of another app to Logos.
Comments
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Your Logos.log was full of meaningless error messages, which means logging was not enabled correctly. Follow the instructions at https://www.logos.com/support/logos5/mac/problem and use the Sample button.
Dave
===Windows 11 & Android 13
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I have followed the instructions the first time for this. I don't know why it didn't work. I have tried to follow the instructions again. Now the Logos Logging Utility reads "You must restart Logos Bible Software 5 for changes to to take effect." I have tried restarting both programs. I have tried closing all programs, rebooting, then following the directions on the website, all with no luck.
My Logos Bible Software crashes every time I use it. Please help.
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To help, we will need good logs. Are you on Mac? If so, see the link in my signature line. If you are unable to acquire the logs, you'll need to call logos.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Does it freeze, or crash?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
It freezes and slows my computer way down until I force quit. It can stay frozen for hours. Listed at the top of this post is my first logs. I can try to get another log if you prefer.
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James O'Connell said:
It freezes and slows my computer way down until I force quit. It can stay frozen for hours. Listed at the top of this post is my first logs. I can try to get another log if you prefer.
James, Sorry you are having difficulty. My first suggestion is that you upgrade to the current stable version of Logos. Since you cannot start the application, you can download the latest version here: Download for Mac
If you still have problems after updating, tells us, and we will provide additional advice. The folks with the stars are volunteers with too much time on their hands [:D] That's why we post so much.
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My installed version is 5.2.0.0086. Is there a newer version?
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James O'Connell said:
My installed version is 5.2.0.0086. Is there a newer version?
Yes. You are running 5.2 SR-2... the newest version is SR-3. See the link in my signature line to manually download the engine if "update now" doesn't work.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
James O'Connell said:
I can try to get another log if you prefer.
If updating doesn't work, then yes.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
OK, I downloaded and installed the new update. On opening the program it crashed. I started the logging utility and relaunched the program. The logging utility still says I need to restart Logos. Is there a number I can call in to get some help?
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James O'Connell said:
Is there a number I can call in to get some help?
Sure. From the Logos.com homepage: 800-875-6467
James O'Connell said:I started the logging utility and relaunched the program. The logging utility still says I need to restart Logos.
The warning is only telling you that changes in the "enabled/disabled" status require Logos to restart. You should be good if you follow these steps:
- Make sure Logos is closed.
- Open up the utility app (the warning should not be present)
- Make sure "enabled" is selected
- Start Logos (the warning should reappear... again, don't worry about it)
- Do in Logos whatever you need to do to recreate the issue
- In the utility app, click "sample" for a freeze or "archive" after a crash
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
James O'Connell said:
Is there a number I can call in to get some help?
800-875-6467 and ask for tech support.
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